North Asia Service Delivery Support Manager
劳氏工业技术服务（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：检测，认证
职位信息
- 发布日期：2017-10-30
- 工作地点：上海-黄浦区
- 工作经验：无工作经验
- 学历要求：本科
- 职位月薪：2-4万/月
- 职位类别：客服总监 客服经理
职位描述
职位描述：
Job Responsibilities:
1. Proven experience in successfully managing an ERP implementation project (including data preparation / cleaning)
2. Proven experience in successfully building, organizing and developing a successful customer service team i.e. individual profile analysis, training, coaching, recruitment
3. Proven experience in managing customer service teams in various locations i.e. leading, motivating, setting targets / KPIs / SLAs, monitoring individual performances
4. Commercially focused, able to understand Lloyd’s Register products and services and comfortable in promoting them to clients over the phone and / or face to face, able to train the team about Lloyd’s Register’s services and ensure that the team promotes the services
5. Proven experience in measuring (e.g. through implementation of Customer Satisfaction Surveys) and improving Customer (external and internal) Experience by implementing SLAs, specific initiatives, etc.
6. Able to develop and implement processes, procedures etc to maximize efficiency while meeting our Management System requirement
Job Requirements:
Technical/Professional Qualifications/Requirements:
1. Educated to A-Level standard or equivalent, University Degree in Business Administration or equivalent desirable
2. Experience of managing and leading teams with a proven track record in developing and motivating team members
3. Strong organisational skills with the ability to adapt and successfully multi task with conflicting priorities
4. Strong analytical skills with the ability to analyse/interpret data and provide reports with recommendations
5. Experience of managing output, enabling high standards of service delivery
6. Excellent IT skills - Word, Excel, Internet, Powerpoint, databases
7. Excellent interpersonal and communication skills with the ability to influence colleagues to deliver excellence
8. Self-motivated and willing to take the initiative
9. Effective time management with the ability to work under pressure and meet demanding deadlines
10. Ability to coach/mentor team members to improve team and organisational performance
11. Ability to quickly and effectively assimilate detailed and complex information
12. Friendly, enthusiastic and a good team player able to work as part of a large team
13. Self-confident and able to stand his / her ground when discussing with other senior managers
14. Very comfortable in communicating in English (listening, speaking, writing)
Job Responsibilities:
1. Proven experience in successfully managing an ERP implementation project (including data preparation / cleaning)
2. Proven experience in successfully building, organizing and developing a successful customer service team i.e. individual profile analysis, training, coaching, recruitment
3. Proven experience in managing customer service teams in various locations i.e. leading, motivating, setting targets / KPIs / SLAs, monitoring individual performances
4. Commercially focused, able to understand Lloyd’s Register products and services and comfortable in promoting them to clients over the phone and / or face to face, able to train the team about Lloyd’s Register’s services and ensure that the team promotes the services
5. Proven experience in measuring (e.g. through implementation of Customer Satisfaction Surveys) and improving Customer (external and internal) Experience by implementing SLAs, specific initiatives, etc.
6. Able to develop and implement processes, procedures etc to maximize efficiency while meeting our Management System requirement
Job Requirements:
Technical/Professional Qualifications/Requirements:
1. Educated to A-Level standard or equivalent, University Degree in Business Administration or equivalent desirable
2. Experience of managing and leading teams with a proven track record in developing and motivating team members
3. Strong organisational skills with the ability to adapt and successfully multi task with conflicting priorities
4. Strong analytical skills with the ability to analyse/interpret data and provide reports with recommendations
5. Experience of managing output, enabling high standards of service delivery
6. Excellent IT skills - Word, Excel, Internet, Powerpoint, databases
7. Excellent interpersonal and communication skills with the ability to influence colleagues to deliver excellence
8. Self-motivated and willing to take the initiative
9. Effective time management with the ability to work under pressure and meet demanding deadlines
10. Ability to coach/mentor team members to improve team and organisational performance
11. Ability to quickly and effectively assimilate detailed and complex information
12. Friendly, enthusiastic and a good team player able to work as part of a large team
13. Self-confident and able to stand his / her ground when discussing with other senior managers
14. Very comfortable in communicating in English (listening, speaking, writing)
职能类别： 客服总监 客服经理
公司介绍
About LRITS/劳氏工业技术服务（上海）有限公司
Lloyd’s Register Industrial Technical Service/LRITS is a professional verification and inspection organisation with more than 250 years’ expertise. We have a global network of specialists in 247 locations across 186 countries. Our services involve Marine, Energy, Transportation and Management Systems. Whatever asset management risks you face, and wherever they may be, our specialists have the experience to help – to meet increasingly complex challenges and to make the world a safer place.
As a member of Lloyd’s Register Group, Lloyd’s Register Industrial Technical Services (Shanghai) Co., Ltd (so called LRITS) is a WOFE registered in 2006 in Shanghai to deliver Energy services, with 44 experienced experts delivering inspection, technical consulting and design appraisal, and 19 administration staff. LRITS work with companies of all sizes and from all sectors within the energy industry in short years through Lloyd’s Register’s outstanding reputation and expertise.
We provide services to many leading national and international companies: Sinopec, PetroChina, CNOOC, Shanghai Electric, Dongfang Electric, CIMC, China 1st Heavy Industries, China 2nd Heavy Industries, Great Wall Heavy Industries, SEPCO III, Nanjing Steel, Shanghai Yileng Carrier, Shanghai Morimatsu Pressure Vessel, Harbin Boiler, Maersk, India Larsen & Toubro, Emerson Process Management, etc.
LRITS is uniquely placed to offer independent and impartial expertise free from shareholder influence and focused on improving safety and quality. Choosing Lloyd’s Register as your technical expert sends a clear message to your stakeholders that your business is committed to ensure that your system performs effectively, your assets meet the requirements, your equipments receive maintenance properly, and your staff gets training necessarily.
Lloyd’s Register Industrial Technical Service/LRITS is a professional verification and inspection organisation with more than 250 years’ expertise. We have a global network of specialists in 247 locations across 186 countries. Our services involve Marine, Energy, Transportation and Management Systems. Whatever asset management risks you face, and wherever they may be, our specialists have the experience to help – to meet increasingly complex challenges and to make the world a safer place.
As a member of Lloyd’s Register Group, Lloyd’s Register Industrial Technical Services (Shanghai) Co., Ltd (so called LRITS) is a WOFE registered in 2006 in Shanghai to deliver Energy services, with 44 experienced experts delivering inspection, technical consulting and design appraisal, and 19 administration staff. LRITS work with companies of all sizes and from all sectors within the energy industry in short years through Lloyd’s Register’s outstanding reputation and expertise.
We provide services to many leading national and international companies: Sinopec, PetroChina, CNOOC, Shanghai Electric, Dongfang Electric, CIMC, China 1st Heavy Industries, China 2nd Heavy Industries, Great Wall Heavy Industries, SEPCO III, Nanjing Steel, Shanghai Yileng Carrier, Shanghai Morimatsu Pressure Vessel, Harbin Boiler, Maersk, India Larsen & Toubro, Emerson Process Management, etc.
LRITS is uniquely placed to offer independent and impartial expertise free from shareholder influence and focused on improving safety and quality. Choosing Lloyd’s Register as your technical expert sends a clear message to your stakeholders that your business is committed to ensure that your system performs effectively, your assets meet the requirements, your equipments receive maintenance properly, and your staff gets training necessarily.
联系方式
- 公司地址：地址：span东城区