天津招聘

职位描述：
岗位职责:
 
1、管理、监督、评估TP客服人员的各项日常工作以及售前、售中、售后各环节的服务质量评估，建立质量指标体系；
2、TP客服人员的管理及培训；
3、TP客服团队工作流程梳理及话术规范；
4、售前售后等疑难问题的解决；
5、负责建立客服团队考核体系，明确考核指标，并每天对客服运营和上传数据进行统计和分析，反映出的问题及时与运营等团队沟通跟进；
6、负责搭建客服培训体系，定期组织产品及沟通技巧培训；
7、及时处理各种投诉及突发事件，带领团队做好售后服务。
 

任职要求:
 
1、三年以上电商行业客服团队管理经验，精通电子商务售前、售中、售后全过程；
2、以不断提升服务质量标准及客户满意度为目标，具备较强的口头和书面沟通能力，逻辑思维能力强，善于分析问题；
3、能独立带领客服团队，较强团队建设管理能力，统筹和计划能力；
4、熟练运用WORD/EXCEL/PPT/VISIO等软件，有较强的文档编辑及数据处理、分析及总结能力；

lululemon athletica is a technical athletic apparel company founded in 1998 in Vancouver, Canada. We are built around a culture of athletes passionate about developing leaders, personal responsibility, and goal setting in order to deliver on our mission of elevating the world from mediocrity to greatness.
Yoga is our first love, but we also make technical gear for running, training, and pretty much every other way you like to sweat. You can find our stores all around the world, from Vancouver to Dubai, and places in between. Our vision is to create transformational experiences for people to live happy, healthy, fun lives. Asia is the future of lululemon and we are poised for exponential growth in the region for the next ten years. If you love to sweat, thrive in a fast-paced environment, constantly challenge yourself to be better, and value fun, this is the place for you.