Technical Applications Scientist
宜曼达贸易(上海)有限公司
- 公司性质:外资(欧美)
- 公司行业:贸易/进出口
职位信息
- 发布日期:2017-10-14
- 工作地点:上海-黄浦区
- 招聘人数:1人
- 学历要求:专业培训
- 职位月薪:10-15万/年
- 职位类别:售前/售后技术支持工程师
职位描述
职位描述:
Provides technical direction and support to customers on operation and maintenance of company products via email or telephone. Serves as customer contact on technical and service-related problems via email or telephone. Demonstrates uses and advantages of products. Works closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.
Responsibilities:
Professionally, efficiently and conclusively triage, troubleshoot and resolve customer’s technical questions.
Assist customers with the design and interpretation of gene expression, genotyping and “Next-Generation” sequencing experiments
Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers
Assist customers with the selection of SNPs for custom genotyping projects by utilizing public and private sources and proprietary software applications
Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists
Log and manage customer issues using Illumina’s issue-tracking database
Conduct web based product trainings and application seminars for Illumina customers
Collaborate with global Techsupport team to share experience, provide feedback and resolve customer issues
Stringently follow company process and compliance
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Requirements:
Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, Next Generation Sequencing, gene expression analysis, genotyping, and related procedures
Teaching experience desirable
Excellent analytical, problem solving and interpersonal skills required
Outstanding written and verbal communication and training skills a MUST
Experience working in any service role desired
Previous experience in email and telephone support channels would be held in high regard.
Previous experience in supervisory roles of technical support teams would be held in high regard.
Education:
Ph.D./ M.S or B.S. plus 2 years relevant lab experience in molecular biology, genetics, bioinformatics or related field
申请者请打开以下申请链接,点击"申请",注册账号并完成职位申请:
https://illumina.wd1.myworkdayjobs.com/zh-CN/illumina-careers/job/China---Shanghai/Technical-Applications-Scientist_10487-JOB
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Provides technical direction and support to customers on operation and maintenance of company products via email or telephone. Serves as customer contact on technical and service-related problems via email or telephone. Demonstrates uses and advantages of products. Works closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.
Responsibilities:
Professionally, efficiently and conclusively triage, troubleshoot and resolve customer’s technical questions.
Assist customers with the design and interpretation of gene expression, genotyping and “Next-Generation” sequencing experiments
Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers
Assist customers with the selection of SNPs for custom genotyping projects by utilizing public and private sources and proprietary software applications
Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists
Log and manage customer issues using Illumina’s issue-tracking database
Conduct web based product trainings and application seminars for Illumina customers
Collaborate with global Techsupport team to share experience, provide feedback and resolve customer issues
Stringently follow company process and compliance
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Requirements:
Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, Next Generation Sequencing, gene expression analysis, genotyping, and related procedures
Teaching experience desirable
Excellent analytical, problem solving and interpersonal skills required
Outstanding written and verbal communication and training skills a MUST
Experience working in any service role desired
Previous experience in email and telephone support channels would be held in high regard.
Previous experience in supervisory roles of technical support teams would be held in high regard.
Education:
Ph.D./ M.S or B.S. plus 2 years relevant lab experience in molecular biology, genetics, bioinformatics or related field
申请者请打开以下申请链接,点击"申请",注册账号并完成职位申请:
https://illumina.wd1.myworkdayjobs.com/zh-CN/illumina-careers/job/China---Shanghai/Technical-Applications-Scientist_10487-JOB
职能类别: 售前/售后技术支持工程师
公司介绍
作为全球基因组学的领导者,Illumina为科研、临床及各应用领域提供全面的第二代基因测序解决方案。全球超过90%的测序数据基于Illumina的技术产生。通过合作创新,Illumina在肿瘤、生殖健康、遗传病、微生物、农业、法医学等领域都在取得开创性的进步。Illumina致力于促进人类对遗传健康的理解,我们的愿景是通过解码基因组而改善人类健康。
自2005年进入中国以来,Illumina本着以先进技术服务中国的宗旨,用世界一流的解决方案、卓越的产品和技术竭诚为中国基因组学领域的发展提供全面支持。Illumina中国公司拥有一支由科学家、工程师、管理和技术支持人员等组成的富有凝聚力的精英业务团队,致力于可持续发展的共同目标,以精诚、务实的态度,与业务伙伴结成了长期良好的合作关系。
自2005年进入中国以来,Illumina本着以先进技术服务中国的宗旨,用世界一流的解决方案、卓越的产品和技术竭诚为中国基因组学领域的发展提供全面支持。Illumina中国公司拥有一支由科学家、工程师、管理和技术支持人员等组成的富有凝聚力的精英业务团队,致力于可持续发展的共同目标,以精诚、务实的态度,与业务伙伴结成了长期良好的合作关系。