天津招聘

职位描述：

Purpose of the position
Processing of Customer Bookings or Orders within the applicable guidelines whilst at all times ensuring total Customer Satisfaction and Operational Excellence through flawless communication and operation.

Key Tasks
-Import
To follow up on Arrival Notice and correctly process inbound orders in line with received timeline and orders/guidelines.
Prepare arrangement for clearance and delivery.
Feedback to Customers and PA overseas stations on executed activities and incurred charges

-General Duties
Ensure Customer Satisfaction and Customer retention by providing timely, friendly and excellent Customer Service.
Perform all tasks/activities within SOP and quotation from M&S and PA overseas offices.

Decision Making Authority
Making decisions in view of IMS processes.
Taking actions in view of operational excellence.
Exception handling ONLY after consulting with Customer Service Supervisor.
Skills & Competencies
[Competencies – Personal)
System (Internal) focused
Able to work in a diverse environment and cultures
Communication & Interpersonal skills
Good interpersonal and communication skills.
Ability to communicate effectively, both orally and in writing.

Educational background / Work experience
Industry experience (1-3 years)
Language skills
Language skills: Fluent in local language and English.

Computer Literacy
Proficient in basic IT Tools.

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The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.

谢绝来电，来访，谢谢！