天津招聘

职位描述：
About the Organisation:
This Client is one of the largest contact lens maker in the world.

Job Summary:

? Install, configure, test, maintain, monitor and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
? Provide 1st and 2nd Level systems support and maintenance within the organization’s computing environment
? Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, recommend and implements corrective solutions, including offsite repair for remote users as needed. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software and related equipment to ensure optimal performance as well as keeping the end user educated on all processes and technology via continuous training sessions or other means
? Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required with effective management of the customer relationship during the entire support call process


Key Responsibilities:

? Follow the service desk management process. Ensure all incidents and requests from customers are recorded and updated within the service desk system. Escalate support calls in accordance with IT procedures
? Enforce the security policies of the organization and follow internal Sarbanes Oxley (SOX) IT process
? Communicate, share problems and resolutions, and work with the other IT staff to effectively deliver the IT services
? Constantly assess the need for and implement performance upgrades to PCs
? Collaborate with Global IT Groups to ensure efficient operation of the company’s desktop computing environment
? Where required, administer and resolve issues with associated end-user workstation networking products
? Receive and respond to incoming calls, Service Desk tickets, and/or e-mails regarding IT support
? Answer to and perform move, add and change (MAC) requests as they are submitted
? Prepare tests and applications for monitoring desktop performance
? Provide performance statistics and reports
? Assist in preparing, maintaining and upholding procedures for logging, reporting, and statistically monitoring desktop operations
? Provide basic information to internal customers on the functionality & applications of standard IT systems
? Maintain customer confidence and protect operations by keeping information confidential
? Maintains regular office hours and reliable attendance. Provides support during regular office hours and can respond to urgent matters and planned events after hours when needed
? Maintain and build professional and technical knowledge by attending educational workshops and training events, by subscribing to and reading trade periodicals and by reading applicable technical manuals, books and guides
? Develop and maintain an inventory of all computer related hardware
? Accurately document instances of desktop equipment or component failure, repair, installation, and removal
? Liaise with third-party support and PC equipment vendors


Key Requirements:

? College diploma or university degree in the field of computer information systems and/or 2 years equivalent work experience
? Excellent technical knowledge of PC desktop hardware and software, including MS Windows 7, Windows 10, Office 365, web browsers, and utility applications such as anti-virus, file management, desktop deployment and backup software
? Citrix/VDI
? Working technical knowledge of current protocols, operating systems, and standards
? Excellent technical knowledge of PC internal components
? Extensive equipment support experience with laptops, desktops, smartphones, tablets etc.
? Ability to operate tools, components, and peripheral accessories
? Hands-on hardware troubleshooting experience
? Able to read and understand technical manuals, procedural documentation, and OEM guides
? Outstanding Customer Service skills
? Fluent in English
? Flexible working hours. On-call availability. Ability to attend evening calls with Regional and Global teams
? Occasional travel to Hong Kong and Taiwan
? Familiarity with the principles of ITIL
? Certifications in A+, Network+, MCP, ITIL preferred 举报 分享

华德士中国

华德士于2008年进入中国市场，目前在上海、苏州及华南地区设立有分公司。我们凭借专业素养和丰富经验为各大公司招聘***双语人才，并于最近被评选为***国际人才招聘顾问机构。

我们的顾问都有相关行业的从业经验，因此能更深刻地理解您的需求。我们主要为以下领域招聘中高级专业人才：会计与财务、银行与金融服务、工程与运营、高层管理、人力资源、信息技术与转型、市场营销、采购与供应链等领域。