天津招聘

职位描述：
CN>JP Seller Identity Verification program is a new process for all CN>JP sellers wishing to trade in Japan, designed to prevent and detect bad market actors and fraud. Sellers are required to submit a collection of verification documents for audit. In May 2017, the Amazon Global Sales team and Seller Support decide to setup a team to support and verify the CN based JP Sellers on SIV process. This is a key blocker to China-based Sellers launching in Japan Market and we believe that Seller Support SIV team will help Sellers to clearly communicating the SIV requirements, help clarify any questions and meanwhile act as the investigators to verify the documents submitted by the Sellers.

We are seeking dedicated and hardworking candidates with a proven track record of performance and results-oriented thinking, to join the AGS Seller Support SIV Team. Candidates will be responsible for answering enquiry, investigating and verifying documents to eliminate the risks.
Besides, you will also get to learn about wide range of operational and technical knowledge from associated internal teams, and learn how to lead projects such as improving operational and system efficiency.

The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex documents and accounts. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

Introduction of CN>JP SIV Process
Upon registration, sellers based in mainland China, Taiwan, and Hong Kong (CN) are identified by the system via account attributes, such as shipping address and sign-ins. These Sellers are automatically prompted to upload documents in Seller Central for verification. During verification, Sellers are placed into staging status. This status causes the Seller’s listings and disbursements to be suspended. Once the Sellers upload the required documents, case will be created in Paragon and assigned to a SIV Specialist. Well trained on how to answer any enquiries and verify the documents, CN>JP SIV Specialists follow the SOP to review the documents and confirm their validity in all kinds of internal and external systems and websites. They will determine whether to approve or deny the seller registration, and record the result in Paragon.

Basic Qualifications
Communication Skills:
? Trilingual language in Japanese, English and Mandarin, with an ability to compose a grammatically correct, concise and accurate written response in English and Japanese.
? Work proactively with sellers to ensure they understand Amazon's Requirements and guide sellers to provide documentations required by Amazon in a timely manner via email or phone.
? Demonstrate ownership of every Seller interaction and excellent communication skills to communicate complex issues correctly and clearly to Sellers.
? Coordinate with different functional teams across different regions to improve both seller experience and efficiency.
? Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
? Clear, crisp and proactive documentation of operational procedures required to tackle known risk related.
Problem Solving Skills:
? Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
? Demonstrated ability to work independently, make complex investigation decisions with little to no guidance, and analyze problems logically including the ability to recognize non-obvious patterns.
? Self-disciplined, quick self-learning, diligent, proactive and detail oriented.
? Strong time management, work prioritization and organizational skills to ensure productivity and fulfills department standards for time spent.
? Demonstrate the ability to recognize and identify system, process and policy issues impacting our Sellers and drive business improvement initiatives.

Others:
? Experience with Microsoft Office, including Outlook, Word, and Excel.
? Demonstrate flexibility to in working schedules as per business requirement.
? Ability to embrace constant change with flexibility and good grace.
? Exemplary performance record, particularly with regard to quality & productivity.
? Demonstrated desire to expand skills into new areas.
? Ability to maintain high levels of confidentiality and data security standards.


Preferred Qualifications
? Experience with payments, risk and fraud investigations, security and documents verification and knowledge of Chinese bank/company systems will be a plus.
? Experience with Buyer Protection Services, Merchant Trust Services is highly preferred.
? Fluent in oral and written English and Japanese is a plus. 举报 分享

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。