天津招聘

职位描述：
Company Introduction:

RS Components is a trading brand of Electrocomponents plc, the global distributor for engineers. With operations in 32 countries, we offer more than 500,000 products through the internet, catalogues and at trade counters to over one million customers, shipping around 50,000 parcels a day. Electrocomponents is listed on the London Stock Exchange FTSE 250 and in the last financial year had revenues of £2bn.


About us as an employer:
We place a strong emphasis on investing in our people, our best asset, enabling them to be customer focused at all times and exceeding their expectations. This is because our customers are at the heart of everything we do. So we look for people who have a strong belief in, and commitment to exceeding customer expectations, people who have pride and belief in their company.
In return we offer a positive and supportive culture which ensures that together we can help our customers do great things.

Role Purpose:
APAC Shared Service Centre is set up to support Customer Services back office processing activities such as
? process sales orders that channeled from Email, Fax and Online
? create or update customer records
? Process after sales enquiries such as block management, IDOC bloc management, proactive communication and plant switching.
APAC Shared Service Centre provides back office order processing support for China, Hong Kong, Taiwan, South Korea, Singapore, Malaysia, Philippines, Australia, New Zealand and Japan. The Shared Services operates from Guangzhou, China from Monday to Friday with a scheduled operating hour supporting the local markets.
  
Key responsibilities:
? Responsible for APAC SSC, Growth Market and ANZ teams that processes orders that contribute to annual revenue of ~£100mil a year.
? Drive excellence in service and manage the back office support services team in Guangzhou to deliver excellent back office services to APAC region. Geographically this covers the following markets:
? Growth Markets (Singapore, Malaysia, Thailand, Philippines, South Korea, Taiwan) ANZ (Australia, New Zealand)
? Manage the team to deliver quality service and meet KPI provided for the following services:
? Ensure process compliance and control are in place, for example
? Ensure the team maintain customer database in SAP-CRM,
? Responsible for the adequate resourcing of the department, with pro-active recruitment and retention strategies to ensure adequate staffing levels are maintained
? Set clear standards, plans and targets for direct reports and to monitor their performance through regular supervision identifying training needs where appropriate. To constantly review and improve working process to achieve high efficiency
? Ensure Service Level are in placed with local market and facilitate quarterly review sessions with stakeholders to ensure Service level is met, and Shared Service’s objectives and plan are aligned with local markets. Build close working relationships with local markets.
? Manage and positively motivate direct reports ensuring that they are trained on their duties and appraised for their performance. Part of talent management unlocking the potential of people, through the delivery of effective coaching and performance reviews
? Embedding high performance, driving change and continuously looking to improve the way we do things, remove waste and create efficiencies by adopting a continuous improvement approach.
? Facilitate effective positive teamwork and clear channels of communication both internally and externally
? Establish regular team meetings and other communication mechanisms to ensure the team is clear on organizational and team objectives
? Achieve relevant objectives/KPI as outlined by direct Manager.
? Produce and publish operational reports and provide recommendation to continuously drive improvement.
? To accept escalation from the team and provide advice, or suggestion, for most appropriate action.

Requirements:
Essential:
? Minimum 8 years in customer service or back office environment with 3 years of team management experience
? Excellent communication and interpersonal skills – in Mandarin and English.
? Education – university graduates in any discipline
? Proven team management skills especially in driving high performance
? Proven project management skills especially on process improvement areas using six sigma methodology
? Comfortable in handling escalations directly with customers when required
? SAP knowledge is desirable though not essential

Desirable:
? Has working experience in Shared Services, Back Office Operations.
? Working experience with multi-national organizations

What we can offer:
In return, we offer an outstanding benefits package, along with career development to rival any global organization. We provide a healthy work/life balance, along with a fulfilling and rewarding long term career
If you are interested in applying for the role, please email your resume to lucie.li@rs-components.com 举报 分享

RS元件集团于1937年在英国伦敦成立，是全球领先的优质电子、电器及工业用零件器材的分销商。RS采用当今最为先进的目录销售方式之一，为各行业客户提供高品质的产品、方便的查询工具、灵活的订货程序、快捷的运送方式及完善的技术支持等一整套服务体系，其销售网络已遍及全球超过160多个国家及地区。