IT Helpdesk/IT 技术支持（外资企业）
斯帝芬尼信息科技（吉林）有限公司
- 公司规模：10000人以上
- 公司性质：外资（欧美）
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-08-02
- 工作地点：上海-杨浦区
- 招聘人数：1人
- 学历要求：本科
- 语言要求：英语 精通
- 职位月薪：0.6-1万/月
- 职位类别：技术支持/维护工程师 网络管理(Helpdesk)
职位描述
职位描述：
Position Responsibilities
? Provide service to our customer via phone and Email in the manner of polite and professional way.
? Handle customer request/question/incident base on project requirement and support process.
? Trouble shooting and resolve customer problem at 1st level.
? Escalation base on support flow and tracking the ticket until the case closed.
? Record and update ticket information in time.
Position Requirements
Formal Education:
? Bachelor degree, major in English Language, Computer Science, Electrical Engineering or a related field is preferred.
Years of Experience:
? 2+ years’ experience in Japanese customer service support for PCs or in a customer service role
Knowledge/Skills/Abilities:
? Familiar with Windows XP and Windows 7
? Familiar with Microsoft Application troubleshooting
? Familiar with network connectivity (e.g., LAN connectivity, dial-up connectivity, etc.) and printing troubleshooting
Soft Skills:
? Good English communication skill, can read, write, listen, speak in English.
? Excellent customer service skills
? Excellent communication and interpersonal skills
? Good problem solving and analytical skills
Please send your resume to xue.cheng@stefanini.com.
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Position Responsibilities
? Provide service to our customer via phone and Email in the manner of polite and professional way.
? Handle customer request/question/incident base on project requirement and support process.
? Trouble shooting and resolve customer problem at 1st level.
? Escalation base on support flow and tracking the ticket until the case closed.
? Record and update ticket information in time.
Position Requirements
Formal Education:
? Bachelor degree, major in English Language, Computer Science, Electrical Engineering or a related field is preferred.
Years of Experience:
? 2+ years’ experience in Japanese customer service support for PCs or in a customer service role
Knowledge/Skills/Abilities:
? Familiar with Windows XP and Windows 7
? Familiar with Microsoft Application troubleshooting
? Familiar with network connectivity (e.g., LAN connectivity, dial-up connectivity, etc.) and printing troubleshooting
Soft Skills:
? Good English communication skill, can read, write, listen, speak in English.
? Excellent customer service skills
? Excellent communication and interpersonal skills
? Good problem solving and analytical skills
Please send your resume to xue.cheng@stefanini.com.
职能类别： 技术支持/维护工程师 网络管理(Helpdesk)
公司介绍
斯帝芬尼公司成立于1987年，是全球业界公认的IT外包服务领跑者，全球外包100强企业，面向世界500强企业客户，为大中型企业提供在岸、离岸以及近岸服务外包支持。所提供的服务包括：IT Help Desk、桌面系统管理服务、IT资产管理、SAP咨询、微软Share Point服务、大型机、手机软件及战略性人员派遣外包服务等。斯帝芬尼在全球拥有76个分支机构、21200名员工，服务遍布30个国家、支持32种语言、覆盖所有主要行业。
Founded in 1987, Stefanini is recognized as the global leader in IT outsourcing services. IT is one of the top 100 outsourcing enterprises in the world, serving the clients of the top 500 enterprises in the world, and providing onshore, offshore and nearshore service outsourcing support for large and medium-sized enterprises.
The services offered include: IT Help Desk, desktop system management services, IT asset management, SAP consulting, Microsoft Share Point services, mainframe, mobile software and strategic staffing outsourcing.
Stefanini has 76 branches and 24,000 employees worldwide, serving 30 countries, supporting 32 languages and covering all major industries.
公司网站： *****************
Founded in 1987, Stefanini is recognized as the global leader in IT outsourcing services. IT is one of the top 100 outsourcing enterprises in the world, serving the clients of the top 500 enterprises in the world, and providing onshore, offshore and nearshore service outsourcing support for large and medium-sized enterprises.
The services offered include: IT Help Desk, desktop system management services, IT asset management, SAP consulting, Microsoft Share Point services, mainframe, mobile software and strategic staffing outsourcing.
Stefanini has 76 branches and 24,000 employees worldwide, serving 30 countries, supporting 32 languages and covering all major industries.
公司网站： *****************
联系方式
- Email：recruitment.chn@stefanini.com
- 公司地址：地址：span地铁1号线大望路站附近