天津招聘

To apply for this position, please go to :
http://careers.ingersollrand.com/apply_online_1.asp?jobid=3270935
Thank you!


Position: HR Support Service Specialist


Reporting to: Directly to HR Support Service Manager, AP
Dotline to HR Manager, CIEM


Company:

Ingersoll Rand is a $13 billion company whose people and businesses around the world create progress for our customers in the global climate control, air conditioning and heating, industrial and security markets. These markets continue to expand as they address growing needs in developed and developing economies alike. Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the security, safety, health and comfort of people around the world. We have opportunities for career growth through our diverse businesses, which manufacture many well-recognized brands including Club Car, Ingersoll Rand, Schlage, Thermo King and Trane. In every line of business - Ingersoll Rand enables companies and their customers to inspire progress. For more information about Ingersoll Rand visit www.ingersollrand.com.


Position Overview:
· Provide HR transactional and interactional support services for employee life-cycle processes with high quality and efficiency, based on agreed KPI.
· Follow HR standard processes/systems for service delivery and support the continuous improvement.
· Responsible for employee data integrity/confidentiality, and ensure customer satisfaction improvement.
· Act as SME support for customer questions and problem solving.
· Support internal/external audit process to ensure the compliance.
· Based on the alignment and agreement with Sector/COE, provide support on site specific work arrangements (if applicable).



Responsibilities:
l Provide HR transactional and interactional support services key activities, including Talent Acquisition Back Office Support, On-boarding, Transition Out, Career Events, Leave Events.
l Follow standard policies, processes, systems and programs for high quality service delivery in line with agreed KPI.
l Identify and recommend opportunities for continuous improvement and partner with appropriate parties to test and implement new improvements.
l Ensure employee data integrity and confidentiality.
l Act as SME for customer support, partner with other HR services teams (e.g. payroll team, HRMS data team) to resolve customer problems and inquires.
l Work closely and manage well the vendors (e.g. FESCO) to ensure their service quality, issue resolution and change implementation.
l Provide back-up support to other HR support services team members as needed.
l Support internal/external audit process to ensure the compliance.
l Provide training to the end users as necessary.
l Support annual customer satisfaction survey and work on the action plan for improvement.
l Based on the alignment and agreement with Sector/COE, provide support on site specific working arrangements (if applicable).
Requirement
· Percentage of Travel: 0
· Min. Yrs. Experience: 3-5 years
· Education Standard: Bachelor's Degree
· Education Type: HR, Finance and Accounting Major Preferred
Knowledge, Skills and Abilities:
· Customer service mind-set, high confidentiality requirement, operational excellence and change management capability.
· Familiar with China Labor Law, social security regulations and policies and standard HR processes.
· Effective communication skill, both verbal and writing, able to communicate in a professional, positive, courteous manner and all times with all levels of customers.
· Excellent computer skills especially in word, excel.
· Mature, independent, team work, with strong self-motivation, working under pressure, and good interpersonal skills.
· Responsible and conscientious for the job.
· Pay attention to details and accountability.




Key Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.


· Lives the Values: Internalizes Ingersoll Rand's purpose and engenders trust and respect.
· Communicates Compellingly: Speak and writes in authentic and persuasive manner.
· Advocates for Customers: Cultivate strong customer relationships works for their trust.
· Strives for Excellence: Focuses on achieving ever-higher standards of excellence.

英格索兰是全球市场领导者，拥有广泛的创新和空气、流体、能源、特种车辆和医疗技术，提供服务和解决方案，以提高工业生产力和效率。自2020年初与格兰登福合并以来，我们拥有300多年的经验和创新的专业知识。
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, specialty vehicle and medical technologies, providing services and solutions to increase industrial productivity and efficiency. Since merging with Gardner Denver in early 2020, we have more than 300 years of combined experience and innovative expertise.