天津招聘

职位描述：
HSBC Operations, Services and Technology (HOST)
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking an experienced professional to join our team.

In this role, you will:
Process
- Act as a coordinator beteen branch OPS teams and frontline staff, as well as with back office staff, to smooth the whole process and improve efficiency. Being an expertise in counter operation area to continuously provide professional solution towards internal and external customers’ problems and inquiries, accompany business lines in on-site visiting customer to offer consultancy service within responsible area if needed.
- Ensure various internal and external returns (daily, monthly, quarterly) are submitted within time frame. Monitor regulatory system notices/updates to avoid any implementation delay. Liaise with relevant parties to ensure accuracy of the returns.
- Monitor suspicious transactions and operation risk during the random checks to avoid recurrence. Monitor irregular/outstanding cases and handle exceptional cases for big name customers within responsible area to avoid operational risk as well as to ensure no customer complaint.
- Take proper action to ensure all payment and account service related instructions are processed within set turnaround time and full adherence to service level agreement. Monitor the accuracy and timeliness of regulatory system input to avoid operational error and loss and assist branch operation manager to set up control mechanism within responsible area. Ensure exceptional cases are monitored and rectified. Register and report errors and anomalies daily in the exception reports to line manager while correcting errors to assure compliance. Double check system report prepared by operator and monitor day end reconciliation as well as document filing is well conducted.
- Backup Counter Service Officer or line manager or other multiple tasks subject to branch resource arrangement.
Service & Performance
- Continuous performance improvement. To produce work of a high quality and seek way to continuously improve performance. Proactively participate in weekly learning & achieve passing score keep high.
- Good customer services. Handle customers’ enquiries and conduct trouble-shooting and ensure timely replies are given. Serve internal/external customers courteously and sincerely with a friendly and helpful manner. Project a professional image to customers and ensure no major customer complaint at all times.
- To brief relative internal/external regulation to staff and provide guidance to counter operation staff on some difficult or complicated cases/enquires. Cooperate with colleagues from other teams and proactively provide solutions to settle exceptional cases. Investigate complaint cases and liaise with relevant parties to provide professional solution whilst ensure compliance. Escalate to manager if necessary.
- Being an expertise in counter operation area. Oversee counter operations and ensure customer satisfaction within responsible service area.
- Commitment and sense of responsibility. To maintain good attendance record without unjustifiable absence; to completes work assignment on schedule
- Develop mindset and skillset and assist supervisor and line manager in delivering add value initiatives to business functions in their achieving business goals.
- Obtain sufficient knowledge to back up other supervisory position (such as Counter Service Officer) when in need.
Risk
- Assist Operation Manager/Counter Service Manager to coordinate the ad hoc clean-up and PBOC/SAFE on-site/off-site inspections within responsible service area, minimize operational error, ensure no repeated or high-risk findings.
- Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.
- Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the relevant section of the Group Operations FIM.
- Take proactive and preventive measures to avoid non-compliance cases and repeated or high-risk audit comments. Assist in managing the operational risks inherent in the counter department and reduce the level of operational risk and protect the Bank from operational loss.
- Ensure a clean and tidy working environment with all confidential documents stored or disposed appropriately.
Others
- Set up random check mechanism to monitor staff’s daily work and make sure their implementation of bank internal control policies.
- Ensure a complete knowledge set, act as mentor to new staff by providing on-job training. Be ready to take multiple tasks as assigned by line manager subject to branch resource arrangement.
- Team work and interpersonal skills improvement. To coordinate other ad hoc tasks / departmental initiatives and to actively participate in and support team work and activities; to maintain good relationship with supervisors, peers and colleagues; to cooperate with colleagues to solve all kinds of problems. Assist line manager in counter operation team management and staff development and motivation.
- Commitment and sense of responsibility. To maintain good attendance record without unjustifiable absence; to completes work assignment on schedule.


Qualifications

To be successful in the role, you should meet the following requirements:
- Good understanding in regulation requirement
- Excellent regulator communication skills
- Sufficient operation knowledge
- Simple verbal and written English
- Strong sense of responsibility
- Basic PC knowledge;
- Bachelor degree or above.
- 1-3 years’ lead team experience is perferred.

You’ll achieve more when you join HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCJSH

Issued by HSBC Bank (China) Company Limited 举报 分享

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