Assistant Account Manager(Beijing/Chongqing)
康宁(上海)管理有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:制药/生物工程
职位信息
- 发布日期:2017-07-05
- 工作地点:北京
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:本科
- 语言要求:英语 普通话
- 职位类别:客服经理
职位描述
职位描述:
Day to Day Responsibilities:
Support SAM to actively manage account relationship and execute overall division and commercial strategies
Develop and maintain multi-level and multi-function customer relations
Develop/publish customer profile and analysis
Organize/manage regional and corporate reviews of accounts
Clearly and effectively communicate strategy and activities to customer
Develop actionable and measurable satisfaction improvement plans
Contribute to develop detailed account/sales plans for each assigned customers/fabs
Develop account strategy and analysis
Achieve account sales objectives
Identify opportunities and risks
Actively manage complexity at assigned accounts
Support account team to manage all aspects of sales operations / order management process at assigned accounts
Understand customer requirements - Identify, assess and prioritize opportunities
Execute the account plan in alignment w/product plan
Provide/submit accurate short term forecast/5 years plan/capacity plan to relevant team in Division
Work with Business Ops/CS/SC to ensure satisfactory payment/PO/shipment performance
Collect/synthesize customer and market information. Establish effective internal communication
Support AE to expand Corning’s product offering at account(s)
Understand customer’s current & future products demands and developments.
Work with AE to deliver value proposition and provide feedback to PLM
Coordinate periodic technology exchanges and plan product migration at the customer
Communicate roadmaps and manufacturing capacity plans to the customer
Resolve customer issues and facilitate responsiveness
Respond to customer complains in timely manner
Organize/Lead internal resources to resolve customer issues effectively
Track action list of issue resolution
Continually look for ways to increase customer satisfaction.
Education & Experience
Undergraduate degree or above, prefer majoring in IT, Engineering, Material Science or Business, technical degree preferred; MBA a plus
5~8 years of sales o/a customer management experience, IT, Semiconductor, Hi-tech or LCD industry desired.
Managed significant sales responsibilities.
Experience of working in international company preferred.
Required Skills
Ability to interact and build effective relationships with customers.
Ability to represent the customer to Corning and Corning to the customer
Excellent personality and strong communication/interpersonal skill
Excellent PPT skill, strong oral presentation skill
Problem solving and analytical skills
Fluent in English and Chinese.
Soft Skills
Detail oriented…Desire to improve/set execution plans based on data
Ability to work and communicate across varied cultures
Passionate about customers, loves to sell
Well organized, process oriented, systematic approach to problem solving
Willing to learn, open attitude to change where necessary
Be comfortable in dealing/interacting with people internally & externally
Strategic thinking, good networking skills
Strong self-managing capability: team work sprit required, and can work independently
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Day to Day Responsibilities:
Support SAM to actively manage account relationship and execute overall division and commercial strategies
Develop and maintain multi-level and multi-function customer relations
Develop/publish customer profile and analysis
Organize/manage regional and corporate reviews of accounts
Clearly and effectively communicate strategy and activities to customer
Develop actionable and measurable satisfaction improvement plans
Contribute to develop detailed account/sales plans for each assigned customers/fabs
Develop account strategy and analysis
Achieve account sales objectives
Identify opportunities and risks
Actively manage complexity at assigned accounts
Support account team to manage all aspects of sales operations / order management process at assigned accounts
Understand customer requirements - Identify, assess and prioritize opportunities
Execute the account plan in alignment w/product plan
Provide/submit accurate short term forecast/5 years plan/capacity plan to relevant team in Division
Work with Business Ops/CS/SC to ensure satisfactory payment/PO/shipment performance
Collect/synthesize customer and market information. Establish effective internal communication
Support AE to expand Corning’s product offering at account(s)
Understand customer’s current & future products demands and developments.
Work with AE to deliver value proposition and provide feedback to PLM
Coordinate periodic technology exchanges and plan product migration at the customer
Communicate roadmaps and manufacturing capacity plans to the customer
Resolve customer issues and facilitate responsiveness
Respond to customer complains in timely manner
Organize/Lead internal resources to resolve customer issues effectively
Track action list of issue resolution
Continually look for ways to increase customer satisfaction.
Education & Experience
Undergraduate degree or above, prefer majoring in IT, Engineering, Material Science or Business, technical degree preferred; MBA a plus
5~8 years of sales o/a customer management experience, IT, Semiconductor, Hi-tech or LCD industry desired.
Managed significant sales responsibilities.
Experience of working in international company preferred.
Required Skills
Ability to interact and build effective relationships with customers.
Ability to represent the customer to Corning and Corning to the customer
Excellent personality and strong communication/interpersonal skill
Excellent PPT skill, strong oral presentation skill
Problem solving and analytical skills
Fluent in English and Chinese.
Soft Skills
Detail oriented…Desire to improve/set execution plans based on data
Ability to work and communicate across varied cultures
Passionate about customers, loves to sell
Well organized, process oriented, systematic approach to problem solving
Willing to learn, open attitude to change where necessary
Be comfortable in dealing/interacting with people internally & externally
Strategic thinking, good networking skills
Strong self-managing capability: team work sprit required, and can work independently
职能类别: 客服经理
公司介绍
康宁公司成立于1851年,总部位于美国纽约州康宁市。170年来,康宁凭借在特殊玻璃、陶瓷、光学物理领域的精湛专业知识,开发出众多引发了行业的革命性改变并改变人类生活的产品和工艺。康宁公司2020全年核心销售额达到115亿美元,2021年美国财富500强排名第277位。
康宁积极参与中国的发展已逾40年,康宁公司通过其子公司--康宁(上海)管理有限公司协调管理其在中国区的业务。今天,康宁在中国的投资与该地区新兴市场的趋势紧密结合。康宁在光通信、显示科技、汽车应用、生命科学及移动消费电子市场领域均是处于领先地位的企业之一。康宁公司在中国大陆地区的投资已超过80亿美元,并拥有约6000名员工。
欢迎将中英文简历发送E-mail至 gcrecruit@corning.com (请在邮件主题中注明应聘职位)
康宁积极参与中国的发展已逾40年,康宁公司通过其子公司--康宁(上海)管理有限公司协调管理其在中国区的业务。今天,康宁在中国的投资与该地区新兴市场的趋势紧密结合。康宁在光通信、显示科技、汽车应用、生命科学及移动消费电子市场领域均是处于领先地位的企业之一。康宁公司在中国大陆地区的投资已超过80亿美元,并拥有约6000名员工。
欢迎将中英文简历发送E-mail至 gcrecruit@corning.com (请在邮件主题中注明应聘职位)
联系方式
- Email:gcrecruit@corning.com
- 公司地址:上海市浦东金桥出口加工区鲁桥路358号 (邮编:200040)