天津招聘

职位描述：
Responsibilities
Instructions: List the job responsibilities the role would perform.
- Support Asia CRM customers via phone and email;
- Troubleshoot and diagnose internal and customer reported product issues;
- Create and maintain knowledgebase documents;
- Work closely with product management team to provide customer feedback and assist in product direction;
- Provide high quality assistance to various internal teams;
- Develop and maintain strategic relationships with customers.
Requirements
Instructions: List what is required for this role in terms of specific education, experience, or attributes. NOTE: Do not copy and paste requirements from the R&R form as they are internal and should be used to screen.
- Bachelor’s degree in a related field or equivalent experiences;
- 2+ years working experience in IT industry;
- Excellent verbal and written communication skills in Japanese or English;
- Excellent Customer interaction skills;
- Knowledge of/Experience with relational databases, Java, xml/html, SOAP, REST API, Salesforce.com Platform, Apex.
Nice to have
Instructions: List any desired skills, experience or education for the position. These are not requirements, but nice to have things that will differentiate one candidate from another.
- Previous work experience in support roles working closely with engineering teams;
- Prior CRM experience;
- Previous experience in the life sciences industry;
- Experience supporting users on mobile platforms (iPad, BlackBerry, iphone etc.). 举报 分享

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