天津招聘

职位描述：
? Set up and move workstations; repair PCs; image PCs; and troubleshoot printer problems and network connectivity issues of minimal complexity.
? Install software, and telecommunications services such as computers, system software and hardware, and cabling as requested.
? Follow documented processes to conduct computer diagnostics to investigate and diagnose hardware and software problems. May replace defective components, and provide technical assistance as directed.
? Assist with notification to licensing asset manager regarding unused licenses and follow proper controls in accordance with company policy and procedures.
? Provide first level hardware, software, and/or network support to computer users using documented procedures and available tools.
? Respond to and complete IT help tickets in a timely manner, escalating larger or more complex issues to appropriate IT staff.
? Perform data backups and maintain an inventory of computer parts for emergency repairs.
? When requested, assist site with facilities support, including space planning, security, safety, storage, and vendor relations.
? Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
? Perform other duties as assigned by management.
Education:
? High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.
? Relevant technical training and/or certifications (e.g., Microsoft, Cisco, A+, etc.) preferred.
Experience:
? Prior experience in a technical support role preferred.
Knowledge, Skills, Abilities & Other Characteristics:
? Proficient computer skills including desktop computing systems hardware and software preferred.
? Ability to maintain the highest level of confidentiality.
? Ability to work in a team fostered environment.
? Ability to work in a multi-tasked environment.
? Ability to prioritize and organize work.
? Ability to adapt to a flexible schedule.
Work Environment
? Office environment
? Ability to lift and/or move 20 pounds with or without accommodation.
? Ability to stand for an extended period of time with or without accommodation. 举报 分享

  Alorica was formed in 1999, so you could call us the ultimate millennial. Headquartered in sunny Irvine, California, Alorica employs over 92,000 energetic and dedicated team members in 150 locations across the globe, all driven by one goal: to create insanely great customer experiences.

  We’re in the business of creating smiles. And we want to keep your customers happy with the brightest ones of all. We know how people work, what they love, and have the tech background and know-how to keep ‘em satisfied with start-to-finish customer management outsourcing solutions across the entire customer lifecycle.


    Alorica成立于1999，总部位于阳光明媚的美国加利福尼亚的尔湾，在全球150多个地区拥有超过92000名充满活力，全心奉献并专业的员工，为一个共同的目标---创造完美的客户体验而努力奋斗着。
    我们在做创造微笑的事业，我们想让您的客户因为成为最出色而快乐。我们知道人们是如何工作的，他们爱什么，我们拥有的技术背景和专业技能使保持客户的满意度贯穿于整个客户生命周期，从开始到结束，为客户提供完整的客户管理外包解决方案。