天津招聘

Location: Chengdu, Sichuan, China

Responsibilities:

Reporting to the Technical User Support Site Lead in the Upstream International SOM organization.

Key Accountabilities:
• Delivery of high quality,proactive,customer focused local support,integrated with the global support model and teams.
• Provide primarily 2nd line line support to Rig IT Systems,escalating issues to other 3rd parties / 3rd line as required,retaining ownership for issues.
• Mapping and troubleshooting Wells Data flows from Source to Receiving Applications and Systems.
• Providing remote assistance to the Rig IT Technicians out in the field.
• Provide face to face support for the users in the drilling centres as well as interfacing with Geologists for data quality issues.
• Provide Remote support for Drilling Rig users and Vendor initiated calls.
• Provide support and assistance to Shell’s drilling automation program.
• Provide Out of Hours support.

Key activities

Onsite Role Support :
Local issue co-ordination & problem diagnosis of technical computing services:
- Covering Infra( WAN/LAN/ Server/ Clients),Apps and Data issues.
- Local site presence to assist with diagnosis for remote teams.
- Provide onsite presence to co-ordinate resolution for multiple remote / local vendors.
- Onsite assistance with verification on Data mappings and connectivity.

Hardware support :
- Management of spares in office.
- Logistic of parts to site.
- Onsite Parts replacement and rebuild.
- Reconfig of Server & Network devices.

Project Deployment responsibilities :
- Ordering of Hardware (RIAB and SCADAdrill BOMs) from Vendor.
- Hardware receipt & assembly / DOA testing.
- Provision of Location code and IP ranges for RIAB kit.
- Co-ordination of WAN scheduling and deployment.
- Co-ordination of PCAD connectivity.
- RIAB server build and testing.
- RIAB network build.
- Co-ordinate with PCD assist for F/w config.
- Configuration of Wits to OPC and OPC to PI data mapping.
- Assist the SCADAdrill deployment teams & RIAB/SCADAdrill SATs.

For Rig Moves :
- Co-ordinate with TLS Rig Scheduler / Wells business on Rig moves.
- Shutdown and startup of RIAB.
- Potentially disconnect/ pack/ Unpack/ reconnect for larger moves.
- Re-do the Configuration of Wits to OPC and OPC to PI data mapping when the MWD vendor changes on a rig.

For Rig shutdown – Return RIAB to store :
- Logistics back to store.
- ‘RIAB refresh’.
- Co-ordinate movement of PCAD connectivity to ‘Store location’.
- Potentially co-ordinate reduction of SLA is saving are available while devices are in-store.

PCAD & PCD IT Support :
The local PCAD Administrator (Focal Point) responsible to resolve issues and requests related to PCAD user (Shell/TP) admin/access. PCAD Administrators/Owners are the key interface to Central ITS support organization (PCAD Help Desk) for any PCAD/PCD related issues. Customer should contact the PCAD Administrator directly on this matter.
Requirements:

• Significant IT experience in oil and gas sector
• ITIL Certified and experienced in operation of ITIL Processes, (Incident, Problem, Change, Request)
• BS in Computer Science or Computer Engineering
• Experience in Wells Software applications such as Insite, Openwire and PI Realtime and relevant industry standards such as WITSML
• Experienced with the Drilling and Wells business with a sound understanding of the Wells Workflow and terminology
• Ability to troubleshoot data flow issues from Rig to Real Time Operations Center
• Strong network & telecoms capabilities (Routers, Switches, Vlan, Vsat, Firewall, Process Control) systems, Video streaming)
• Client and server technologies physical and virtual, Windows, VMware
• Experience with database technologies such as MS Sql Monitoring tools such as Nagios
• Experience in oil and gas sector with focus on IT and Control and Automation disciplines. Familiar with support of process control systems and the adherence to process control standards.
• Experience operating in a Global Support model as working as part of a diverse virtual team with multi vendor support.

作为全球最具创新能力的企业之一， 壳牌致力于开发智慧型能源解决方案，在全球范围内帮助弥合能源供应缺口，建设更加美好的能源未来。从在世界最深的海底进行勘探，到极其先进的处理设施，再到加油站和家用燃气，壳牌的业务涵盖广泛，多种多样——正如同我们提供给你的机会一样。

壳牌在中国的发展轨迹已经超过一个世纪，是目前在中国的***跨国公司之一，壳牌所有的核心业务都已进入了中国，包括上游业务、天然气一体化和新能源业务、下游业务和项目与技术部门。壳牌是中国排名***的国际润滑油生产和销售商，也是向中国提供液化天然气最多的国际能源公司之一。在所有中国运营的国际能源公司中，壳牌拥有***的加油站网络。

作为世界领先的能源和化工公司，壳牌2019年位列《财富》世界500强榜单Top3。同时，壳牌也是《时代》杂志2016年******雇主，2017猎聘年度多元非凡雇主，连续多年荣获前程无忧中国典范雇主百强企业并获得2019员工关爱典范企业，入选2019年Universum全国大学生“中国最具吸引力雇主”Top100榜单；我们在70多个国家和地区拥有超过80000名员工，你将有机会与来自世界各地的杰出人才共事，分享技术专长和观点，收获丰富的经验。

我们坚信打造包容性的文化有助于员工的茁壮成长。今天的人才相比以往任何时候都更加多元化。对于创新、发展和保留人才而言，包容性的工作环境至为关键。壳牌是一个提供公平机会的雇主(Equal Opportunity Employer), 无论地域、性别、种族或身体状况。

人类面临的能源挑战日益严峻，全球能源需求迅猛增长，大有供不应求之势。在今天，从事于能源行业比以往任何时候都更加激动人心。激情满怀，富于创造力，干劲十足的你，是否愿意把创新变为现实，构建能源事业的未来？