天津招聘

职位描述：
Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.

Key Responsibilities

? In-depth knowledge of Teradata products
? Lead discussions with internal and external customers to deliver technical analysis and solutions for Teradata product issues
? Recreate problems to assist with root cause analysis
? Interact with Engineering and peers to isolate product defects
? Adhere to Teradata Incident Management Process
? Identify and implement process, product and tool improvement
? Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
? Coordinate proper escalations, where needed, for unresolved issues
? Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures and Service offerings
? Create knowledge on new learnings
? Experience working in a mission critical, 24/7 environment
? Technical mentoring of team members

Basic Qualifications

? Proficient with LINUX and/or other OS environments
? Work effectively in a geographically dispersed support team environment
Technical leadership skills
? Demonstrated problem solving skills and analytical abilities
? Ability to work effectively both independently and in a team environment
? Strong time management skills and multi-tasking abilities
? Excellent oral and written English communication skills
? Ability to effectively share technical knowledge
? Experience using a problem ticketing system

Bachelor’s Degree in Computer Science or a related technical discipline 5+ years of experience

Preferred Qualifications
? Experience supporting customers using different Unity configurations
? Proficient using the Linux CLI, including ability to write simple scripts for quick log analysis (shell, perl, awk, etc)
? Proficient with SQL writing and analysis
? Proven knowledge of Java, C, C++
? Proficient with Teradata architecture, database design, database processing
? Proven knowledge of Teradata transactional processing
? Intermediate knowledge of object management, routing management, system management in dual active environment
? Intermediate knowledge of transaction processing, sequencing, locking, dispatching in dual active environment
? Intermediate troubleshooting/problem-solving skills
? Intermediate debugging skills/exposure to GDB
? Experience with client aspects of Unity product (endpoint processing / parsing, dispatcher tdp processing)
? Proficient with client applications (bteq, load utilities, etc.)
? Willing to travel and extended engagement at customer facilities 举报 分享

  Teradata天睿公司（Teradata Corporation，美国纽约证券交易所交易代 码：TDC）是全球领先的数据分析解决方案厂商，专注于整合数据仓库、大数据分析和业务应用，是全球公认的领导者，Teradata连续16年被Gartner评为数据仓库DBMS领导者。详细介绍参考公司网址：www.teradata.com
目前，80%的全球***商业和储蓄银行、90%全球十大电信运营商、80%的全球***零售商、100%的全球***航空公司、83%的世界***运输/物流公司，都在使用Teradata数据平台系统。