天津招聘

职位描述：
岗位职责:

5险1金，附加商业医疗保险，20天带薪年休假，每周工作40小时；高端医疗行业，良好的发展前景。

Core duties:

? Provide excellent services in greeting customers.
? Direct patients in the right direction, escort patients as much as possible
? Explain services to patients
? Promote the hospital and its services
? Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,
? Answer phone calls related to the patient services issues or help with any other requests (lab test results, medication refill, billing issues, medical record copies, etc)
? Assist in scheduling appointments including all satellite clinics
? Maintain a thorough knowledge of hospital charges/ discounts/ packages/ facilities/ special events etc.
? Assist patients by booking airline tickets, hotel rooms and providing patient and visitors with local information they may request.
? Maintain good working relations with all departments
? Ensure that comments and complaints are properly logged and acted upon by trying to avoid any patient leaving the hospital dissatisfied. Solicit assistance from the Patient Services Manager when needed.
? Identify VIP and regular patients and develop rapport to offer personalized service
? Daily visit inpatients, rounding and assist on their needs
? Help inpatients to get any type of services desired (visa extensions, hair dresser, etc)
? Be alive to new ideas which could benefit the hospital and seek opportunities to continually improve patient service
? Attend meetings as required.
? Participate in the different initiatives going on in the hospital
? Flexibility take variety of shifts based on the department need
? Flexibility to be on call and work on weekends
? Assist patient services manager on projects and new initiatives
? Other tasks that are allotted by management.

Other duties preformed:

? Be the liaison for Patient Services with at least one clinic
? Assist in resolving registration, billing, insurance and accounting problems
? Cover PSM on meetings when requested
? Provide training to other departments on customer service
? Send cards to one year old babies born in our hospital
? Public e mail

Back up duties

? Provide executive check up escorting
? Patient gift supply maintenance
? Lost and found maintenance
? Pt Gift coupon record keeping
? Searching for new gifts or vendors for inpatient gifts.
? Department QI data entry
? Making DVD folders and Take out menu for inpatient rooms

任职资格:

Qualifications:
? College/University or above.
? Two years working experience in hospitality, customer service, patient care or related fields.

Skills:
? Ability to handle multiple tasks at one time;
? Friendly and outgoing personality
? Open mind and proactive thinking
? Excellent oral English and written English;
? Excellent computer skills (Word/Excel/PowerPoint);
? Professional telephone etiquette;
? Good inter-personal skills
? Excellent communication skills
? Excellent problem solving skills
? Lead by example, have the ability to take direction, show initiative and be task orientated
? Good knowledge of the lobby area daily operation i.e. reception and cashier
? Familiar with all hospital programs and packages
? Be organized
? Must be a good team player

举报 分享

和睦家医疗秉承现代医院管理理念，致力于为来自不同国家和地区的患者提供个性化的，高质量的，以病人为中心的医疗服务。经过多年的发展，和睦家医疗在北京、上海、广州、天津、青岛、杭州、博鳌等地设有医院和诊所，为民众提供个性化的医疗服务。全职医生共426人，来自25个国家或地区，***专家团队超过1000人，护理团队1000余人。

和睦家从建院之日起，秉承以患者为中心的理念，融合东西方医疗模式落地中国。在多年的发展历程中，和睦家没有放弃过追求极致，我们一直将质量、安全、服务作为首要达成目标。

和睦家医疗建立了以全科医疗为中心的医疗服务体系，提供覆盖全生命周期的医疗服务，包括预防保健、诊断、治疗以及康复。这样一个完备的系统，结合严谨的循证医疗实践，先进的管理经验，以及技术和设备上的不断投入，和睦家为病人带来了卓越的效果，为行业同仁设定了医疗服务的高标准。

和睦家医疗坚持不懈地追求符合甚至超越高标准的服务和质量, 连续六次高分通过了JCI认证。

United Family Healthcare (UFH) is an international hospital and clinic network that provides private, premium healthcare. UFH has led the way in private international healthcare in China. After almost two decades, UFH has established itself with hospitals and clinics in Beijing, Shanghai, Guangzhou, Tianjin, Qingdao, Bo’ao and Hangzhou as the provider of choice for those seeking premium, personalized healthcare. There are over 400 full-time doctors from 25 different countries and regions working in UFH. Additionally there are over 1000 part-time experts and over 1000 nurses on the team.

From the first day UFH came to be, we have always put patients first, drawing from the best medical models from both east and west. UFH has never veered from its path of continuous quality improvement for the sake of our patients; this includes always putting quality, safety, and service first.

With primary care as the core philosophy of our general practice, UFH has built a continuous comprehensive system that starts from preventive care and covers diagnosis, treatment, and rehabilitation. This healthcare system, combined with the employment of a strict medical standard, the adoption of proven medical management techniques, and a willingness to invest in infrastructure and technology, has allowed United Family Healthcare to achieve remarkable results for its patients and set a healthcare delivery standard for others to emulate.

UFH is constantly striving to meet and exceed worldwide service quality and patient safety standards. This level of quality is evidenced by our sixth Joint Commission International (JCI) reaccreditation.