天津招聘

职位描述：
Role Function and Purpose

? To ensure timely and accurate distribution of value to and from our customer base while adhering to internal and external compliance and regulatory requirements
? Balance tills and physical products
? Work with internal and external parties to address corrections where required and reconcile discrepancies
? Deliver excellent customer service to Internal and External customers
? Take responsibility for the overall functions of the vault, partners and suppliers to ensure the business is able to fulfil its deliverables

Key Duties and Responsibilities


A) Operations

Operating standards
? Adhere to all operational process in cash centre under the company policies and local procedures
? Ensure all processes in cash centre are carried out under dual control
? Ensure tasks are carried out in accordance with existing service level agreements

Orders
? Fulfill customer orders through accurate picking, packing and despatching of foreign & local currency
? Pick & pack orders according to company policies and customers requirements

Cash Processing
? Cash count , cash identify and cash sort for different currencies and denominations in cash centre
? Pick and pack foreign & local currency according to company policies
? Operate in RTS or any WBN and Cash Operation dealing system and make sure the accuracy and efficiency


Repurchases
? Process of all cash repurchases from customers
? Cooperate with dealers and customers to arrange cash import from overseas market

Clearances
? Ensure all repurchases and excess stock are cleared on a timely manner and stock holding limits are closely monitored


Stock Inventory & Requirements
? Cash count and end of day balancing
? Monitor stock in Brinks Vault to make sure same with RTS in Travelex till
? Monitor stock in Hong Kong Wholesale and liaise with dealers to ensure adequate cash holdings to supply the business
? Control the stock in safe under the holding limit.

Archiving
? Archive all electronic and physical records and receipts as per AML and business requirements and company policies

Investigations
? Investigate problems and retrieve paperwork as required by internal and external customers
? Work closely with Cash Operations Manager to ensure all queries are investigated thoroughly and reported to management

Accuracy/ Daily Balance and Reconciliation
? End of day counting all cash inventory and balancing till to what is recorded within the relevant systems
? Record and report of all discrepancies management and assisting in resolution of discrepancies

Security
? Adhere to all security procedures and local guidelines
? Operate in a professional level to protect staff and cash in Travelex

Process improvement & Compliance
? Ensure compliance with AML requirements and Travelex’s Policies and Procedures
? Identify where there are problems being incurred as a result of current processes and bring to the attention of management
? Identify opportunities for process improvement and bring to the attention of management
? Take ownership for the resolution of problems as reported

Reporting
? Ensure all daily reports and registers are completed in a timely and accurate manner

CIT arrangement
? Follow with CIT contract
? Pack cash according to CIT companies’ requirements
? Prepare and arrange CIT for import from and export to overseas customers
? Arrange local transfer in Hong Kong
? Manage all key CIT relationships to ensure the security of all deliveries

Administration
? Ensure all email requests are actioned in a timely manner
? Manage access rights, security code allocation and general admittance to the vault premises
? Maintain close working relationships with monitoring centres


B) People

Workplace
? Foster professional relationships with customers
? Establish strong relationships with management of internal departments, customers and suppliers
? Point of contact for external parties raising issues
? Contribute to the success of the company


C) Self
? Be professional and accurate at all times
? Comply with company dress standards
? Adhere to working hours rostered and attendance 举报 分享

通济隆 Travelex 是全球领先的外币兑换专业机构。
通济隆在全球28多个国家设立了超过1350个兑换网点，零售网点已分布在全球115个机场，及主要的交通枢纽和旅游区。在中国，通济隆已在北京、上海、青岛、南京、天津、深圳、珠海，成都和昆明等地设立了共40兑换网点。
货币兑换不仅仅是服务，更是面对个人顾客的零售产品。近年来，通济隆集团努力开展小币种的兑换业务，部分汇率极具市场竞争力。我们的外币库存充足，到店即换，省去排队的烦恼，手续便捷。部分网点提供24小时兑换服务，其他网点也具有相对较长且全年无休的营业时间。
另一方面，银行兑换通常只有较大面额的外币，这给旅客出行带来了不小的困扰。通济隆提供小面额货币的兑换服务，让出境旅游更加便捷自在。
除此以外，我公司新增加了一些小币种专用的现钞识别设备，协助门店更好更安全的办理小币兑换业务。每台进口验钞机可以识别9个不同的小币种，如泰铢，马来西亚林吉特等，增强了客户兑换小币种时的信心和安全性。

同时，通济隆提供在线外币预订服务（www.travelex.com.cn），客户可以上网预约所需外币，锁定最优汇率，并根据出行计划选择具体提取时间和网点，省时，省力，省钱！