Service Desk Trainer/ 培训师（英语）
斯帝芬尼信息科技（吉林）有限公司
- 公司规模：10000人以上
- 公司性质：外资（欧美）
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-07-16
- 工作地点：大连
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语 精通 英语 熟练
- 职位月薪：6-9千/月
- 职位类别：专业培训师 培训讲师
职位描述
职位描述：
Responsibilities
Responsible for training at Stefanini China locations. Including but not limited to all new hire training and recurrent / new product training for existing staff. Training includes client specific information and Service Desk tools/processes. May also include voice coach support at appropriate locations. Guide the trainee through the learning process so they can perform their job effectively and efficiently. Develop the training activities and then integrate these activities with real day-to-day work assignments. Contribute in the creation and follow closely a training program that has a clearly define structure and objectives that are understood by everyone involved with the development process.
Duties
Develop and deliver training on tools, technologies and processes.
Deliver all necessary training for new agents to acquire necessary job skills.
Provide ongoing and refresh trainings based on agent’s weaknesses according to results.
Deliver well-structured trainings with all required information and activities.
Maintain existing material up to date and create new documents and material when required.
Create and deliver practical agent assessments to establish agent’s skills. Deliver assessments at the end of each training week and keep track of the scores and report to desk’s management.
Provide weekly performance reports through the training and share them with the desk’s management.
本职位直接汇报Global Training Manager，需要英语熟练沟通。
工作地点：高新园区腾飞软件园一期。
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Responsibilities
Responsible for training at Stefanini China locations. Including but not limited to all new hire training and recurrent / new product training for existing staff. Training includes client specific information and Service Desk tools/processes. May also include voice coach support at appropriate locations. Guide the trainee through the learning process so they can perform their job effectively and efficiently. Develop the training activities and then integrate these activities with real day-to-day work assignments. Contribute in the creation and follow closely a training program that has a clearly define structure and objectives that are understood by everyone involved with the development process.
Duties
Develop and deliver training on tools, technologies and processes.
Deliver all necessary training for new agents to acquire necessary job skills.
Provide ongoing and refresh trainings based on agent’s weaknesses according to results.
Deliver well-structured trainings with all required information and activities.
Maintain existing material up to date and create new documents and material when required.
Create and deliver practical agent assessments to establish agent’s skills. Deliver assessments at the end of each training week and keep track of the scores and report to desk’s management.
Provide weekly performance reports through the training and share them with the desk’s management.
本职位直接汇报Global Training Manager，需要英语熟练沟通。
工作地点：高新园区腾飞软件园一期。
职能类别： 专业培训师 培训讲师
公司介绍
斯帝芬尼公司成立于1987年，是全球业界公认的IT外包服务领跑者，全球外包100强企业，面向世界500强企业客户，为大中型企业提供在岸、离岸以及近岸服务外包支持。所提供的服务包括：IT Help Desk、桌面系统管理服务、IT资产管理、SAP咨询、微软Share Point服务、大型机、手机软件及战略性人员派遣外包服务等。斯帝芬尼在全球拥有76个分支机构、21200名员工，服务遍布30个国家、支持32种语言、覆盖所有主要行业。
Founded in 1987, Stefanini is recognized as the global leader in IT outsourcing services. IT is one of the top 100 outsourcing enterprises in the world, serving the clients of the top 500 enterprises in the world, and providing onshore, offshore and nearshore service outsourcing support for large and medium-sized enterprises.
The services offered include: IT Help Desk, desktop system management services, IT asset management, SAP consulting, Microsoft Share Point services, mainframe, mobile software and strategic staffing outsourcing.
Stefanini has 76 branches and 24,000 employees worldwide, serving 30 countries, supporting 32 languages and covering all major industries.
公司网站： *****************
Founded in 1987, Stefanini is recognized as the global leader in IT outsourcing services. IT is one of the top 100 outsourcing enterprises in the world, serving the clients of the top 500 enterprises in the world, and providing onshore, offshore and nearshore service outsourcing support for large and medium-sized enterprises.
The services offered include: IT Help Desk, desktop system management services, IT asset management, SAP consulting, Microsoft Share Point services, mainframe, mobile software and strategic staffing outsourcing.
Stefanini has 76 branches and 24,000 employees worldwide, serving 30 countries, supporting 32 languages and covering all major industries.
公司网站： *****************
联系方式
- Email：recruitment.chn@stefanini.com
- 公司地址：地址：span地铁1号线大望路站附近