天津招聘

公司：泛亚班拿

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services. Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

http://www.panalpina.com

工作地点：陆家嘴

Position: BU Ocean Export/Import CS Support Responsible Shanghai

Direct Line Reporting:BU Ocean Export/Import CS Supervisor Shanghai

Purpose of the position
Processing of Customer Bookings or Orders within the applicable guidelines whilst at all times ensuring total Customer Satisfaction and Operational Excellence through flawless communication and operation.

Key Tasks
Import
To follow up on Arrival Notice and correctly process inbound orders in line with received timeline and orders/guidelines.
Prepare arrangement for clearance and delivery.
Feedback to Customers and PA overseas stations on executed activities and incurred charges.

Export
To follow up on Routing / Shipping Orders and correctly process outbound orders in line with received timeline and orders/guidelines.
Execute bookings and delivery/pick-up arrangement.
Feedback to Customers and PA overseas stations on executed activities and incurred charges.

General Duties
Ensure Customer Satisfaction and Customer retention by providing timely, friendly and excellent Customer Service.
Perform all tasks/activities within SOP and quotation from M&S and PA overseas offices.
General Duties
Check and verify correctness of received shipping and clearance documents.
Create and forward complete full and clear instruction to Document Processing department and assist when necessary.
Ensure correct physical file content before handover to Document Processing.
Calculate and register Estimated Gross Profit (EGP).
Work within Area guidelines and Company’s policies and procedures by accurate use of existing systems.
Update relevant internal/external application(s).
Act as escalation contact to all Customers when issues arise – regardless whether CS or DP issues.
Carry out improvement / changes on procedures and systems as proposed by supervisors.
Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and services.
Feedback pre-claim details and status to customers.
To take up additional tasks as assigned.
Back up for other team members when necessary.

Decision Making Authority
Making decisions in view of IMS processes.
Taking actions in view of operational excellence.
Exception handling ONLY after consulting with Customer Service Supervisor.



Function / Market & Industry Knowledge / Business Acumen / Process working
[Functional Knowledge ]
Excellent and thorough knowledge of Air/ Sea Export and Air / Sea Import.
Operational know-how (Customer Service and Document Processing)
Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines.
Comprehensive understanding of PA systems functionality.



Skills & Competencies
[Competencies – Personal)
System (Internal) focused
Able to work in a diverse environment and cultures
Communication & Interpersonal skills
Good interpersonal and communication skills.
Ability to communicate effectively, both orally and in writing.



Educational background / Work experience
Industry experience (1-3 years)



Language skills
Language skills: Fluent in local language and English.



Computer Literacy
Proficient in basic IT Tools.

有意者请将简历发送至hr38@efesco.com
并请注明应聘职位名称

上海东浩人力资源有限公司前身为上海外服子公司--上海浦东外国企业服务有限公司，经过15年的发展，已成为国内人力资源服务行业领先企业。2010年，在人力资源服务产业国际化的环境中，世博集团作出了“一体两翼”的战略布局，将原上海外服招聘中心的力量注入上海东浩人力资源有限公司，整合共享上海外服已有技术平台和人才数据库，旨在打造覆盖全国的以招聘服务能力为核心的新型人力资源服务平台。迄今为止，已向8000余家外商投资企业提供了数十万名专业人才。