天津招聘

职位描述：
The Service Manager has the similar working experience as described below:
The Service Managers will have the primary responsibility to deliver the Services within the scope of the Contract.
Primary Service Manager’s responsibilities include:
? Manage delivery team work follow BBA development, testing, deployment rules and regulations;
? Establish delivery quality review and metrics program;
? Review project estimation from team before submit to BBA;
? Construct quality reports of Project, Change Request and bug fix and manage the monthly reporting;
? Introduce the Supplier’s quality processes and delivery models to the Project stakeholder and ensure meet BBA standards;
? Perform monthly Quality Assurance reviews;
? Meet all Service Levels and contractual commitments;
? Devise Service Level measurement tool and measurement processes as defined in Attachment 3.1- Service Levels and Critical Deliverables;
? Provide all Service Level reporting related to development implementation and operations;
? Be responsible for coordinating the delivery of the Supplier’s activities to address the key risk exposures during project implementation and operation lifecycle;
? Carry out regular and frequent assurance reviews of the design and effectiveness of Supplier controls;
? Implement, monitor and report on key risk indicators to identify and address emerging risks;
? Provide consolidated risk reporting to BBA;
? Communicate with BBA stakeholders periodically to report present ongoing Delivery status, issues and risks resolution progress and obtain new requirement foresight;
? Manage Supplier’s responses and actions to address audit points, inspection deficiencies, or control weakness identified during normal operations;
? Report, track and resolve any non-compliances identified from the Delivery Quality Assurance reviews;
? Coordinate Supplier resource among multiple projects and tasks, balance team members’ workload and capacity
? Implement a Customer Satisfaction Survey mechanism for BBA(Customer Satisfaction Surveys) 举报 分享

    NTT DATA集团始建于1967年，原是日本电信电话公社的数据通信部门。1988年从日本电信电话公社独立出来，并于1995年在东京证券交易所上市。
NTT DATA集团是日本的信息系统集成商，是世界500强日本NTT集团的核心企业，是提供IT服务并从事IT系统集成的专业公司。随着业务全球化进程的推进，NTT DATA集团在全球建立了200多家子公司及分支机构，拥有约7万6千名员工，规模和实力位于全球IT行业前10名。在银行、证券、保险等众多领域中都有卓越的业绩，销售额一直保持在日本国内八强之首，高达其余七强之和。
NTT DATA自成立以来，通过IT服务，特别是大型和关键的IT系统，为日本基础设施的建立和推进发挥了重要作用。在继续支持日本基础设施系统的同时，我们将以全球化的视野和规模，力求成为利用信息技术帮助客户实现变革的真正的全球合作伙伴。
   注：对应聘人员提供的简历信息我公司仅用于人才招聘使用，不会提供给第三方，并对提供的信息进行妥善保护。

邮箱联系方式 louise.liu@nttdata.com