After Service Manager 售后服务经理
亚玛芬体育用品贸易（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：服装/纺织/皮革
职位信息
- 发布日期：2017-04-17
- 工作地点：上海-浦东新区
- 招聘人数：1人
- 工作经验：8-9年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：15-30万/年
- 职位类别：客服经理 售前/售后技术支持经理
职位描述
职位描述：
Job Title: After Service Manager
Report to: Head of Operation
Main Responsibility:
· Lead the development of national AS network including HK
· Enforce the partner validation and training mechanism
· Ensure that reliable, premium and comprehensive After Sales service is offered to all customers
· Develop and maintain accurate and consistent customer database through an appropriate customer/prospect follow-up process
· Monitor and analyze current services, parts sales and KPI data to develop new approaches to increase After Sales performance
· Develop and deploy After Sales Regulations / Strategies / Policies
· Continuously develop and implement after service tools and system to explore new ways of service level improvement.
· Ensure that all service targets by Amer China are completely and timely
· Establish, build and maintain ongoing working relationships with other departments
· Manage customer feedback that includes the organization of an efficient complaint management
· Provide where needed internal training from sub service center or QC required issue.
· Pursue, encourage, comply and exceed all standards, procedures and guidelines.
Needed Competencies:
· People management skills
· Integrity and professionalism
· Accountability for results are all important for this position
· Negotiation skills
· Proficient in English
Education:
Bachelor degree or above
Needed Work Experience:
· More than 8 years experience, minimum 3 years of after service related working experience
· Have working knowledge of after service establishing structure & customer care principle
· Passion for sports is a plus.
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Job Title: After Service Manager
Report to: Head of Operation
Main Responsibility:
· Lead the development of national AS network including HK
· Enforce the partner validation and training mechanism
· Ensure that reliable, premium and comprehensive After Sales service is offered to all customers
· Develop and maintain accurate and consistent customer database through an appropriate customer/prospect follow-up process
· Monitor and analyze current services, parts sales and KPI data to develop new approaches to increase After Sales performance
· Develop and deploy After Sales Regulations / Strategies / Policies
· Continuously develop and implement after service tools and system to explore new ways of service level improvement.
· Ensure that all service targets by Amer China are completely and timely
· Establish, build and maintain ongoing working relationships with other departments
· Manage customer feedback that includes the organization of an efficient complaint management
· Provide where needed internal training from sub service center or QC required issue.
· Pursue, encourage, comply and exceed all standards, procedures and guidelines.
Needed Competencies:
· People management skills
· Integrity and professionalism
· Accountability for results are all important for this position
· Negotiation skills
· Proficient in English
Education:
Bachelor degree or above
Needed Work Experience:
· More than 8 years experience, minimum 3 years of after service related working experience
· Have working knowledge of after service establishing structure & customer care principle
· Passion for sports is a plus.
职能类别： 客服经理 售前/售后技术支持经理
关键字： 售后 零售 服务
公司介绍
AMER SPORTS亚玛芬体育是世界***体育器材品牌管理集团公司，一直为专业运动员及业余运动爱好者提供全球最先进的体育科技产品。亚玛芬体育于1950年在芬兰创立，并于1977年在纳斯达克北欧市场NASDAQ OMX上市。
联系方式
- Email：intern1.hr@amersports.com
- 公司地址：上海市浦东新区杨高南路759号陆家嘴世纪金融广场2号楼3楼 (邮编：200127)
- 电话：18143034469