Onsite Support Engineer (OSS) - Shenzhen
HCL Technologies (Shanghai) Limited
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2017-04-13
- 工作地点：深圳
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：0.8-1.2万/月
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
JOB DESCRIPTION
JOB TITLE: Onsite Support Engineer (OSS)
LOCATION: Shenzhen
POSITION: Full-time, permanent
EXPERIENCE: At least 2 years’ experience as OSS engineer.
JOB PURPOSE:
The primary duty of the OSS is to provide technical expertise & support in facilitating the smooth running of the IT service technology platforms across NXP Semiconductors. OSS will be assigned several sites by the OSS team leader for which they will be directly responsible in managing to the IT.
PRINCIPAL JOB ELEMENTS AND RESPONSIBILITIES:
Key Responsibilities and Accountabilities
? Take responsibility for the smooth running of all NXP’s employees facing desktops, laptops, tablets, smart devices, OS’s, Printers, VC rooms & applications.
? Provide support for any IT related issue as direct by management.
? Perform daily checks on DC equipment
? Provide weekly reports to management for all issues at assigned sites
? Take ownership of incidents & service request and professionally manage them through to resolution
? Ensure all incidents, issues and changes are recorded by users through the service desk
? Manage incidents, Service Request and changes through Service Now (service desk tool)
? Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin and Telephony as required
? Proactively manage assigned sites and suggest improvements and innovation.
? Undertake other tasks as assigned by management
? Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends)
? Flexibility in traveling across the time zone when required.
Skills, knowledge, qualifications required for job
Technology Skills
? Desktop support 1 and 2nd line support
? Microsoft 7 OS installation and reimaging
? Microsoft Office 2016 – Office 365 support
? Microsoft Outlook configuration, troubleshooting, housekeeping and administration
? Network troubleshooting, IP, DHCP, DNS 1st and 2nd line
? Mobile user support
? Printer troubleshooting and management
? Remote access though Citrix and Cisco VPN
? Projector and audio visual maintenance and support
Soft skills
? Team player
? Excellent communication skills English & Mandarin, written and oral
? Ability to deal professionally with users, customers and suppliers
? Ability to communicate technical information to none technical users
? Self-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision.
? Proven experience of working in a high pressured corporate environment
? Understanding of ITIL
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JOB DESCRIPTION
JOB TITLE: Onsite Support Engineer (OSS)
LOCATION: Shenzhen
POSITION: Full-time, permanent
EXPERIENCE: At least 2 years’ experience as OSS engineer.
JOB PURPOSE:
The primary duty of the OSS is to provide technical expertise & support in facilitating the smooth running of the IT service technology platforms across NXP Semiconductors. OSS will be assigned several sites by the OSS team leader for which they will be directly responsible in managing to the IT.
PRINCIPAL JOB ELEMENTS AND RESPONSIBILITIES:
Key Responsibilities and Accountabilities
? Take responsibility for the smooth running of all NXP’s employees facing desktops, laptops, tablets, smart devices, OS’s, Printers, VC rooms & applications.
? Provide support for any IT related issue as direct by management.
? Perform daily checks on DC equipment
? Provide weekly reports to management for all issues at assigned sites
? Take ownership of incidents & service request and professionally manage them through to resolution
? Ensure all incidents, issues and changes are recorded by users through the service desk
? Manage incidents, Service Request and changes through Service Now (service desk tool)
? Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin and Telephony as required
? Proactively manage assigned sites and suggest improvements and innovation.
? Undertake other tasks as assigned by management
? Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends)
? Flexibility in traveling across the time zone when required.
Skills, knowledge, qualifications required for job
Technology Skills
? Desktop support 1 and 2nd line support
? Microsoft 7 OS installation and reimaging
? Microsoft Office 2016 – Office 365 support
? Microsoft Outlook configuration, troubleshooting, housekeeping and administration
? Network troubleshooting, IP, DHCP, DNS 1st and 2nd line
? Mobile user support
? Printer troubleshooting and management
? Remote access though Citrix and Cisco VPN
? Projector and audio visual maintenance and support
Soft skills
? Team player
? Excellent communication skills English & Mandarin, written and oral
? Ability to deal professionally with users, customers and suppliers
? Ability to communicate technical information to none technical users
? Self-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision.
? Proven experience of working in a high pressured corporate environment
? Understanding of ITIL
职能类别： 技术支持/维护工程师
公司介绍
受到创始人创业热情的激发,具有预见潜在市场机会的超强能力，HCL已经成为技术领域的领跑者。1976年，在一个小车库里孕育的远见卓识，历经四十二载后蜕变成为一家市值75亿美元的全球科技企业。今天，HCL的软件服务部门-HCL科技有限公司已成为一家经营业务转型、企业和客户应用程序、基础架构管理、业务流程外包和工程服务的领先供应商。HCL利用其遍布32个国家的全球交付模式，提供行业解决方案，如金融服务业、制造业、航空与国防业、电信、零售和快速消费品、生命科学和保健、媒体娱乐、旅游、运输及物流、汽车、能源与公用事业等。
HCL在过去的四年间实现了3次的增长证明了一个事实：其可在全球范围内实现业务改造的能力得益于其以客户需求为核心的自我变革能力。这就是HCL拥有的全球公认、独特的管理模式。《时代》杂志称HCL为“创新的动力室，在那里员工可以发挥无尽的创造力”。HCL的核心价值和其***的“员工优先”理念已经领导HCL在许多前沿领域取得成功和荣誉，并且作为哈佛、伦敦商学院、达顿商业出版和最近大卫汤姆逊的新书《迈向十亿的蓝图-以指数增长的七要素》的研究案例。
目前，HCL的132万名工作人员正紧锣密鼓地与500多个具有远见的客户合作，帮助他们转变运行模式并启动变革来改变商业经营模式。
HCL在过去的四年间实现了3次的增长证明了一个事实：其可在全球范围内实现业务改造的能力得益于其以客户需求为核心的自我变革能力。这就是HCL拥有的全球公认、独特的管理模式。《时代》杂志称HCL为“创新的动力室，在那里员工可以发挥无尽的创造力”。HCL的核心价值和其***的“员工优先”理念已经领导HCL在许多前沿领域取得成功和荣誉，并且作为哈佛、伦敦商学院、达顿商业出版和最近大卫汤姆逊的新书《迈向十亿的蓝图-以指数增长的七要素》的研究案例。
目前，HCL的132万名工作人员正紧锣密鼓地与500多个具有远见的客户合作，帮助他们转变运行模式并启动变革来改变商业经营模式。
联系方式
- Email：xue.chen@hcl.com
- 公司地址：苹果采购运营管理(上海)有限公司浦东分公司