天津招聘

职位描述：
POSITION: SENIOR CUSTOMER SERVICE EXECUTIVE
LOCATION: SHANGHAI
职位：高级客服专员
地点：上海

Description:
Manage and coordinate the communication between local vendors, client and the company, a logistics service provider so as to deliver service levels that exceed customer expectations.
管理和协调当地供货商、客户和公司各物流运作部门的沟通和协调，保证提供超出客户期望的服务水准。
◆ Process daily customer orders timely and accurately
◆ Coordinate with operation team for orders’ pickup/packing/dispatching
◆ Track daily deliveries with trucking co. and end customers closely
◆ Deal with operation issues and report to supervisor clearly
◆ Follow the operation process and update required reports
◆ Establish and maintain goods relationship with Customer

◆ 每天及时和准确地处理客户订单
◆ 与团队成员协调合作完成订单的采集，整理和分配
◆ 通过卡车公司追踪每天的送货情况并与终端客户紧密联系
◆ 处理实际工作中的问题并清楚地报告给主管
◆ 按照工作流程办事并且及时更新所需报告
◆ 建立并维护与客户的良好关系

Requirements:
The position requires
◆ College degree or above
◆ Minimum 3 years working experience in similar logistics functions (order processing, customer service, E-commerce logistics, transportation, etc)
◆ Strong project management knowledge and background is preferred.
◆ A clear systematic & analytical thinker, process orientated.
◆ Service-minded candidates with a good initiative, motivation and the ability to work in an integrated team
◆ Positive, responsive, dependable, caring, understanding and well-organized candidates with excellent communication skills (written and oral)
◆ Able to work under pressure in a busy environment and take overtime work
◆ Good command of oral and written English
◆ Strong ethics with impeccable integrity
◆ Conversant with main MS software applications (Excel, PPT, etc)

◆ 大专及以上学位
◆ 最少三年的在有关物流领域的工作经验（订单处理，客服，电子商务物流，运输等）
◆ 有项目管理经验者优先
◆ 要求思路清晰，有较强的分析能力并且以流程为导向
◆ 有服务意识，工作主动, 积极努力，与团队融合
◆ 乐观，负责，关心，较强的理解力和较好的组织能力和沟通能力（包括说和写）
◆ 能够在压力下在繁忙的环境中工作，能适应加班
◆ 英语说写具佳
◆ 良好正直的道德品质
◆ 熟练运用各办公软件 举报 分享

Elee Logistics is a local third-party and logistics consultancy company whose vision is to introduce the world-best logistics industry practice, processes, technologies and system solutions required by the market in China. We see our company as a new breed of Chinese professionally managed, focused enterprise that draws on its knowledge and expertise in logistics and supply chain solutions implemented in China (A host of knowledge-based and system intensive functions related to the management of the supply chain and its logistics functions).
铱力物流，作为本地的第三方物流服务商和物流咨询公司，致力于在中国引入市场最需要的、世界上最先进的物流行业流程、技术和系统方案。在中国，作为市场上崭新的行业，铱力实现的是其在物流和供应链管理方面的专业知识和技术，并以国际化的管理和专业化的业务方式，成为新一代企业中的优秀代表。
 
Our company is experiencing constant growth, thus we require new talents to join us.由于公司业务持续增长，我们迫切需要才俊之士的加入。

WE ARE LOOKING FOR PEOPLE WHO
Are team players and service-minded
Demonstrate strong leadership characteristics
Are customer oriented
Possess uncompromising ethics
Have a sense of entrepreneurship and a mind geared for business
Are highly motivated, open-minded and willing to learn
Possess great analytical skills and problem solving abilities
Seek personal growth and opportunities for hands-on training
Aspire to link their professional and personal life.
Are keen to be part of a young dynamic company and who want to lead it to success.

我们正在寻找这样的人士：
具有团队精神和服务意识
表现出良好的领导个性
以客户为本
具有诚实的道德品质
具有创业精神和商业思维
积极主动，思维开放，愿意学习
良好的分析技能和解决问题的能力
寻求个人发展和培训机会
个人的价值观与公司的价值观一致
愿意成为年轻、有活力的公司的一部分，并愿意引领公司到成功


We offer:
我们为您提供：
Competitive remuneration and benefits
 富有竞争力的薪酬和福利
Comprehensive social insurance
 完善的社会保险
Additional commercial medical insurance and Personal accident insurance
 补充商业医疗保险及人身意外险
Working Lunch
 工作午餐
Free shuttle bus services are available at convenient pick-up points for staff to take to and from the office.
 提供地铁站至公司的免费上下班班车