天津招聘

职位描述：
Key Responsibility:
In close co-operation with the other members of the Damco ASI IT, your job will be to setup, support and maintain assigned Damco applications. Carry out various activities such as overseeing the support, maintenance and enhancement planning of assigned Damco applications

Your major area of responsibilities will be as follows -

? Manage and Plan the life cycle of the Applications with product development teams and application owners. Ensure that when the Product delivers to Operations, it is done at an agreed and acceptable level of quality otherwise refuse to accept gracefully with thought through reasons.
? Stakeholder Management: Work closely with business owners, product implementation teams and internal regions (Americas, Asia, Europe, IMEA, and Center)
? Performance Management: Define, Track, Monitor, and Act-on various performance metrics on your applications. Visualize and Present ongoing trends to business stakeholders.
? Vendor Management:
o Work closely with the vendors to ensure proper delivery of planned optimizations within delivery dates and with the agreed levels of quality.
o Monitor vendors for SLA adherence. Optimize the sourcing set-up with key focus on enhancing quality and reducing costs.
o Vendor contract management to ensure application vendors’ resource and SLA
? Manage and work in alignment with the existing processes based on ITIL such as Incident Management, Problem Management, Release Management, etc. Ensure IT Operation management process implementation into team and process optimization within team to improve the support efficiency and service level.
? Accountable for the continual service improvements (CSI) of the application portfolio.
? Manage application costs and budgets giving full cost transparency of the application and taking responsibility for the total cost of ownership.
? Work closely with the Application Support Teams providing support to end users to use the system effectively as well as efficiently
? Act as incident coordinator for supported Damco applications during major incidents. Own the end-to-end support role within ticket lifecycle and coordinate with Solution Team, Development Team, Application Owner, MGIS, CEN originations, vendors for 3rd level support when resolution needs their respective expertise involvement.
? Own Problem Management for problem investigation plan, workaround definition, root cause conclusion and own other technical solution needs to optimize the support process or solution stability before new permanent solution delivered.
? Manage release pipeline, report progress and documentation of release notes
? Proactively document and package tasks into processes/services to be incorporated in scope of application support teams. Own Configuration Management that critical element to be reflected into CMDB, platform construction or configuration SOP to be delivered, also own deployment management as part Change Management to ensure each deployment task to be properly planned and executed by the team.
? Own the end-to-end support role within ticket lifecycle and coordinate with Solution Team, Development Team, Product Owner, MGIS, CEN originations, vendors for 3rd level support when resolution needs their respective expertise involvement.
? Project implementation support planning including resource, service level, scope agreement by coordinating with project managers.
? Resource Management and ensure Project Hyper-care support resource and Project Implementation support resource available for related Project team.

Competencies and Qualifications:
You have:

? Minimum 5 years’ experience in IT Application management/project/support area, technical knowledge of MS SQL database, technical solution design and good knowledge of .Net, JAVA etc and be able to present complex technical problem in understandable way.
? Minimum 3 years’ experience in logistics or warehouse industry and be familiar with origin operational process and preferably also destination, or WMS operation process.
? Minimum 3 years’ experience in HighJump software implementation/support; experience in Exceed or other WMS software will be an advantage.
? IT service management and support experience
? Project management experience
? IT consultancy and training service experience
? Self-motivator that can work without regular instructions
? Ability to work independently, under pressure and meet the deadlines
? Team player and ability to ensure delivery by engaging team members
? Analytical mind and methodical work ethic
? Customer service oriented
? Independent, taking full ownership of tasks
? Innovative, always seeking out new ways to improve
? Excellent communicator internal to all levels; Proven experience in influencing stakeholders (preferably mid to senior level management) across departments/organisations
? Excellent in both English and mandarin
? Passion for service delivery to all internal stakeholders; Good communication, coordination and negotiation skills as there are several stakeholders that need to be engaged
? Ability to handle irate customers and can interact at any level of management 举报 分享

The A.P. Moller - Maersk Group
A.P. 穆勒 - 马士基集团
The A.P. Moller - Maersk Group, with its headquarters in Denmark, is a worldwide leading organization with more than 115,000 employees and offices in around 130 countries. The Group is engaged in shipping, logistics, terminal investment and management, retail, oil and gas exploration and manufacturing.
A.P. 穆勒 - 马士基集团是一家源自丹麦的全球化集团公司，在全球130多个国家设有办事机构，拥有逾11.5万名员工。集团的主要业务在航运、物流、码头投资和管理、零售、石油的天然气的开发以及制造业等相关领域。

A.P. Moller - Maersk Group in China
A.P. 穆勒 - 马士基集团在中国
The A.P. Moller - Maersk Group has been operating in China for more than 80 years. The foundation of the Group’s presence in China is characterized by our commitment to serve foreign trade, continued expansion, investments with mutual benefits, and good corporate citizenship.
With more than 100 offices and 11,000 employees in China, the Group’s operations include an extensive network of offices, wholly-owned and joint venture transportation companies, logistics companies and industrial enterprises, as well as investment in and management and operation of marine terminals in key coastal cities in China.
The A.P. Moller - Maersk Group is also a major buyer of vessels and marine equipments made in China as well as consumer products for the Group’s supermarkets in Europe.
A.P. 穆勒 - 马士基集团服务于中国的对外贸易已逾80余年。集团在华的立身之本是信守承诺：致力于服务中国的对外贸易、在互利互惠的基础上不断拓展业务，增加投资，争做优秀的企业公民。
今天，集团在中国大陆和中国香港设有100多个办事机构，员工超过1万1千名，并积极参与集装箱航运、物流、集装箱码头运营和管理、多式联运、工业制造与采购以及海事设备维护维修服务。
A.P. 穆勒 - 马士基集团是中国大陆制造的远洋货轮和海运设备的主要采购商，同时还为集团在欧洲的超级市场采购中国产品。

About Damco
关于丹马士
Damco is the new, combined brand of the A.P. Moller - Maersk Group's logistics activities.
丹马士是A.P. 穆勒 - 马士基集团旗下为客户提供供应链管理与货代专业服务的一个新的联合品牌。
Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 280 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America.
凭借在亚洲、非洲、北美洲、欧洲、中东和拉丁美洲超过93个国家的280个办事处以及1万零5百名员工，丹马士为全世界的客户提供广泛的供应链管理和货运代理服务。
In Damco, we pride ourselves with having people who have the energy to go the extra mile to find the most reliable, efficient solution for our customers - and deliver on our promises. In every Damco office around the world, we have local people, who speak the local language and engage with, and make a difference in the communities in which we live and work.
在丹马士，我们以我们的员工为骄傲，他们拥有勇往直前的工作态度，精益求精地为客户寻求最可靠、最有效的解决方案，使承诺成为现实。丹马士在世界各地的办公室均会聘请使用当地语言和了解地区文化的当地员工，融入所在地区，大展鸿图。

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