英语/韩语客服
大连华钦软件技术有限公司
- 公司性质：合资(非欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2017-03-08
- 工作地点：广州-越秀区
- 招聘人数：若干人
- 工作经验：3-4年经验
- 学历要求：大专
- 语言要求：英语 熟练 韩语/朝鲜语 良好
- 职位月薪：6+ 万/年
- 职位类别：客服专员/助理 咨询热线/呼叫中心服务人员
职位描述
职位描述：
Position Objective:
Manage the customer service support hotline/mailbox and work as the first window to handle customer queries/feedbacks. Identify the issue and submit the request to the related Security Administrator (SA) for further process.
Assist to maintain the update of MSS CS procedures and prepare the regular service reports.
Communicate with clients and assist to build up customer relationship.
Roles and Responsibilities:
· Manage the customer service hotline and provide the prompt response to customers and assist to maintain the relationship with customers. (40%)
· Back up the support to customer service mailbox. (5%)
· Submit user requests from email/hotline to workflow system (SMWS). (5%)
· Work with SAs to settle the queries from customer and assist to settle the complaints from customers 30%)
· Keep the process record according to the defined procedure and prepare the related progress report. (10%)
· Other responsibilities (10%)
o Participate audit exercise and provide audit support.
o Summarize the hotline experience and share with the team.
Requirements:
· Education – College or above graduated.
· Experience – Over 3 years of related working experience. Preferably in a call centre environment with focus on customer service/ sales services.
· Special skills – Good command of written and spoken English and Chinese (both Mandarin and Cantonese). Having Good command of written and spoken Korean as the third foreign language is the most appreciated.
· Other – Customer-oriented, good communication, interpersonal skills.
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Position Objective:
Manage the customer service support hotline/mailbox and work as the first window to handle customer queries/feedbacks. Identify the issue and submit the request to the related Security Administrator (SA) for further process.
Assist to maintain the update of MSS CS procedures and prepare the regular service reports.
Communicate with clients and assist to build up customer relationship.
Roles and Responsibilities:
· Manage the customer service hotline and provide the prompt response to customers and assist to maintain the relationship with customers. (40%)
· Back up the support to customer service mailbox. (5%)
· Submit user requests from email/hotline to workflow system (SMWS). (5%)
· Work with SAs to settle the queries from customer and assist to settle the complaints from customers 30%)
· Keep the process record according to the defined procedure and prepare the related progress report. (10%)
· Other responsibilities (10%)
o Participate audit exercise and provide audit support.
o Summarize the hotline experience and share with the team.
Requirements:
· Education – College or above graduated.
· Experience – Over 3 years of related working experience. Preferably in a call centre environment with focus on customer service/ sales services.
· Special skills – Good command of written and spoken English and Chinese (both Mandarin and Cantonese). Having Good command of written and spoken Korean as the third foreign language is the most appreciated.
· Other – Customer-oriented, good communication, interpersonal skills.
职能类别： 客服专员/助理 咨询热线/呼叫中心服务人员
关键字： 英语 韩语 客服 信息安全部门 金融IT项目 不需要轮班
公司介绍
大连华钦软件技术有限公司诚聘
联系方式
- Email：esther.xu@clpsglobal.com
- 公司地址：地址：span香年广场T2