CSG Officer 企业客户服务专员（粤语）
渣打环球商业服务有限公司
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：银行
职位信息
- 发布日期：2020-03-19
- 工作地点：天津
- 工作经验：招15人
- 学历要求：03-19发布
- 语言要求：不限
- 职位月薪：4-6千/月
- 职位类别：综合业务专员
职位描述
Job Description:
1.To deliver simply first class service and advice to our Wholesale Banking clients and internal Partners in all enquiries, problems, conflicts resolution and other service-relate
2.To be the Service Partner, working together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues, identify opportunities and deliver the Bank’s services
Key Responsibilities/Challenges:
1.Understand clients requirements and banking product & service needs across multiple products
2.Proactively anticipate clients needs and takes action
3.Proactively encourage utilization of facilities/increasing transaction volumes up/cross sell products and services; and indentify opportunities for channels and business referrals
4.Create time for additional responsibilities and activities (projects, training etc ) though effective work management
5.Work independently, talking ownership of issues and escalates as required to the appropriate party
6.Comply with laid out policies and procedures
7.Maintain the Bank’s reputation
8.Identify gaps which would put the Bank and its clients at risk and takes action
Qualifications & Skills
1.Knowledge of customer services and corporate banking (WB) products and processes ( electronic channels knowledge is an advantage)
2.Computer literate with the ability to learn customer service software applications
3.Strong communication skills : ability to build clear and effective communications that drive action
4.Good listening and questioning skills
5.Motivated to achieve personal targets and management objectives
6.Good at English. Fluent Cantonese is an advantage.
1.To deliver simply first class service and advice to our Wholesale Banking clients and internal Partners in all enquiries, problems, conflicts resolution and other service-relate
2.To be the Service Partner, working together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues, identify opportunities and deliver the Bank’s services
Key Responsibilities/Challenges:
1.Understand clients requirements and banking product & service needs across multiple products
2.Proactively anticipate clients needs and takes action
3.Proactively encourage utilization of facilities/increasing transaction volumes up/cross sell products and services; and indentify opportunities for channels and business referrals
4.Create time for additional responsibilities and activities (projects, training etc ) though effective work management
5.Work independently, talking ownership of issues and escalates as required to the appropriate party
6.Comply with laid out policies and procedures
7.Maintain the Bank’s reputation
8.Identify gaps which would put the Bank and its clients at risk and takes action
Qualifications & Skills
1.Knowledge of customer services and corporate banking (WB) products and processes ( electronic channels knowledge is an advantage)
2.Computer literate with the ability to learn customer service software applications
3.Strong communication skills : ability to build clear and effective communications that drive action
4.Good listening and questioning skills
5.Motivated to achieve personal targets and management objectives
6.Good at English. Fluent Cantonese is an advantage.
公司介绍
Standard Chartered Global Business Services Co., Ltd was established in 2007, is part of Standard Chartered Group Shared Services Centres (GSSCs) organization and a wholly owned subsidiary of Standard Chartered Bank (HK) Co., Ltd. Modelled after Chennai, India and Kuala Lumpur, Malaysia, GBS China is the third GSSC of Standard Chartered Group providing robust back-end banking operations, data processing and technology outsourcing services.
GBS China's financial services outsourcing business include Wholesale Banking and Consumer Banking Account Services, Cash Management Services, Credit Initiation, Financial Markets System Developments, Financial Shared Service Centre, etc. In the future 3-5 years, the company aims to continuously develop it business of Financial Service Outsourcing, Information Technology Outsourcing, Software and System Development and Shared Service Centre.
Financial Markets Solutions Delivery (FMSD) is a global unit that builds, implements and supports IT solutions to enable the Financial Markets business of Standard Chartered Bank. The Financial Markets business, part of the Wholesale Bank, delivers a broad range of high-value-added financial market products to corporate, institutional and investor clients around the world, with a particular emphasis on our key footprint across Asia, Africa and the Middle East, supported by trading rooms in the world's financial centres.
The FMSD team of over 600 people is based across Singapore, London, Chennai, Dubai, New York and Hong Kong. From 2010, we are developing an FMSD team in Tianjin, China. It is a strategic move to build FMSD capability in Tianjin within next 5 years with below vision:
To be a world class system development centre for Financial Market
Capabilities to support Asian language requirements and high growth technologies
International career for the brightest IT talent in China
渣打环球商业服务有限公司(原渣打科营中心)成立于2007年，位于天津经济技术开发区第七大街滨海服务外包园区内。作为渣打集团的成员之一，渣打环球商业服务有限公司是渣打银行(香港)有限公司拥有的全资子公司，是渣打集团继马来西亚吉隆坡和印度香奈后设立的全球第三家服务共享中心，提供全面的金融后台数据外包服务。
渣打环球商业服务有限公司的金融服务外包业务范围包括个人及企业的账户管理、贷款审核发放、现金管理、外币兑付、贸易信用证审核等各种对公、对私后台操作业务，金融市场系统软件开发，集团共享财务中心业务等。公司计划在未来3-5年内建成为一个包括金融服务外包业务，信息技术外包业务，软件与系统开发业务，共享服务中心业务在内的职能全面的营运中心。
金融市场软件开发是一个全球性的机构，为渣打银行的金融市场业务提供从设计到实施的IT解决方案。金融市场业务是渣打企业银行业务的一部分，通过世界金融中心交易所的支持，为全球特别是亚洲、非洲和中东地区的企业、机构及投资商提供全方位、高价值的金融市场产品。
金融市场软件开发团队目前全球拥有超过600名员工，分布在新加坡、伦敦、钦奈、迪拜、纽约和香港。2010年我们开始在天津组建FMSD团队，并计划在未来五年内，建立金融市场系统开发能力，前景规划如下：
建设成为一个世界领先的金融市场系统开发中心
支持亚洲本土化要求与科技的快速发展
为中国的高端IT人才提供国际化的职业机会
GBS China's financial services outsourcing business include Wholesale Banking and Consumer Banking Account Services, Cash Management Services, Credit Initiation, Financial Markets System Developments, Financial Shared Service Centre, etc. In the future 3-5 years, the company aims to continuously develop it business of Financial Service Outsourcing, Information Technology Outsourcing, Software and System Development and Shared Service Centre.
Financial Markets Solutions Delivery (FMSD) is a global unit that builds, implements and supports IT solutions to enable the Financial Markets business of Standard Chartered Bank. The Financial Markets business, part of the Wholesale Bank, delivers a broad range of high-value-added financial market products to corporate, institutional and investor clients around the world, with a particular emphasis on our key footprint across Asia, Africa and the Middle East, supported by trading rooms in the world's financial centres.
The FMSD team of over 600 people is based across Singapore, London, Chennai, Dubai, New York and Hong Kong. From 2010, we are developing an FMSD team in Tianjin, China. It is a strategic move to build FMSD capability in Tianjin within next 5 years with below vision:
To be a world class system development centre for Financial Market
Capabilities to support Asian language requirements and high growth technologies
International career for the brightest IT talent in China
渣打环球商业服务有限公司(原渣打科营中心)成立于2007年，位于天津经济技术开发区第七大街滨海服务外包园区内。作为渣打集团的成员之一，渣打环球商业服务有限公司是渣打银行(香港)有限公司拥有的全资子公司，是渣打集团继马来西亚吉隆坡和印度香奈后设立的全球第三家服务共享中心，提供全面的金融后台数据外包服务。
渣打环球商业服务有限公司的金融服务外包业务范围包括个人及企业的账户管理、贷款审核发放、现金管理、外币兑付、贸易信用证审核等各种对公、对私后台操作业务，金融市场系统软件开发，集团共享财务中心业务等。公司计划在未来3-5年内建成为一个包括金融服务外包业务，信息技术外包业务，软件与系统开发业务，共享服务中心业务在内的职能全面的营运中心。
金融市场软件开发是一个全球性的机构，为渣打银行的金融市场业务提供从设计到实施的IT解决方案。金融市场业务是渣打企业银行业务的一部分，通过世界金融中心交易所的支持，为全球特别是亚洲、非洲和中东地区的企业、机构及投资商提供全方位、高价值的金融市场产品。
金融市场软件开发团队目前全球拥有超过600名员工，分布在新加坡、伦敦、钦奈、迪拜、纽约和香港。2010年我们开始在天津组建FMSD团队，并计划在未来五年内，建立金融市场系统开发能力，前景规划如下：
建设成为一个世界领先的金融市场系统开发中心
支持亚洲本土化要求与科技的快速发展
为中国的高端IT人才提供国际化的职业机会
联系方式
- 公司地址：地址：span天津经济技术开发区信环北街35号