天津招聘

职位描述：
Retail Deskside Technician
 
The position will require an individual to solve customer support issues by visiting the end-user's location, specifically in a retail environment. Experience in all areas of Apple Devices is critical. The technician will be physically located at the customer's facility providing support to equipment and systems including servers, point of sale (POS), security, workstations, office equipment, telephone equipment, network gear, printers and system software and application re-imaging, as well as portable and stand-alone end-user devices. Travel may be required.
 
 
RESPONSIBILITIES
· Perform field services duties as required by the incident;
· Inventory/Asset Management activities
· Perform Installs, moves, adds, changes (IMAC);
· Assist with store opening /closing / remodel
· Operational monitoring;
· Incident and Problem determination and resolution;
· Technical support and break-fix;
· Software re-imaging;
· Troubleshoot network connectivity within the site;
· Disaster Recovery support activities at supported sites;
· Point of Sale (POS) equipment support including the following:
o register base;
o register display;
o register printer;
o register keyboard;
o debit pin pad;
o barcode hand scanner and cables;
o integrated payment terminal
o bed scanner;
o presentation scanner;
o controller;
o software reloads;
o coin dispenser; and
o price verifiers;
o IOS devices and peripherals
o fiscal devices
· Back of house equipment support including, but not limited to:
o server;
o office workstation;
o reader board support;
o printer;
o Axis print sharing device;
o time clocks;
o hand-held ordering device; and
o RF access point / wireless access point (WAP);
· Security Equipment support
· Network gear support including, but not limited to:
o in-store music;
o switches;
o routers;
o satellite;
o hubs;
o cabling; and
o associated cabinets;
· Miscellaneous equipment support including:
o lighting panel communication;
o UPS equipment; and
o generators;
o comfort systems;
o two-way radios/wireless; and
o traffic counters;
 
REQUIRED QUALIFICATIONS:
 
· 2+ years of experience providing desk side support.
· Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
· Printer support can include barcode printers, various types of scanners
· Ability to resolve Windows 7 and OS X Operating System Issues and Errors
· Basic Network troubleshooting skills and knowledge (mainly Cisco)
· Proficient in the latest Microsoft Office Applications (2013 and higher)
· Customer infrastructure support (wiring and connectivity)
· Apple certified technician (preferred)
· Maintain and abide with compliance activities (these activities are driven from a central compliance group).
· Ability to communicate technical information to non-technical audiences
· Strong sense of customer service
· Good organizational skills
· Excellent Verbal and Written Communication Skills
· Ability to sift through technical issues and know what to do next and/or when to escalate for help
· Technical degree or equivalent experience
· Ability to multi-task
· Team-oriented / team player / ability to share ideas as well as listen to ideas
· Some experience with support and administration of telephones (PBX system and/or VoIP system).
· Ability to walk and bend and perform labor-related duties of connecting computer equipment
· Ability to lift up to 50 lbs. when moving electronic equipment
· Able to work in a retail environment, supporting issues ranging from iPhone payment systems and inventory tracking
· Zebra Printer support knowledge
· Valid Driver’s License 举报 分享

斯帝芬尼公司成立于1987年，是全球业界公认的IT外包服务领跑者，全球外包100强企业，面向世界500强企业客户，为大中型企业提供在岸、离岸以及近岸服务外包支持。所提供的服务包括：IT Help Desk、桌面系统管理服务、IT资产管理、SAP咨询、微软Share Point服务、大型机、手机软件及战略性人员派遣外包服务等。斯帝芬尼在全球拥有76个分支机构、21200名员工，服务遍布30个国家、支持32种语言、覆盖所有主要行业。

Founded in 1987, Stefanini is recognized as the global leader in IT outsourcing services. IT is one of the top 100 outsourcing enterprises in the world, serving the clients of the top 500 enterprises in the world, and providing onshore, offshore and nearshore service outsourcing support for large and medium-sized enterprises.
The services offered include: IT Help Desk, desktop system management services, IT asset management, SAP consulting, Microsoft Share Point services, mainframe, mobile software and strategic staffing outsourcing.
Stefanini has 76 branches and 24,000 employees worldwide, serving 30 countries, supporting 32 languages and covering all major industries.

公司网站： *****************