Account Manager-Facilities Management
仲量联行
- 公司规模：10000人以上
- 公司性质：外资（欧美）
- 公司行业：房地产
职位信息
- 发布日期：2017-03-05
- 工作地点：北京-海淀区
- 招聘人数：1人
- 工作经验：10年以上经验
- 学历要求：专业培训
- 语言要求：英语 精通
- 职位月薪：3-3.5万/月
- 职位类别：物业管理经理 行政总监
职位描述
职位描述：
岗位职责：
MAJOR RESPONSIBILITIES
§ Site Operations Management
– Responsible for technical and facilities’ operations, ensuring any Critical Environment (CEM) requirements are met
– Responsible for service delivery in accordance with client KPIs and SLA’s
– Recommend continuous quality improvement practices and implement Industry Best Practice operations
– Implement building procedures and performance measures and ensure they are maintained at all times
– Review existing operations regularly to reduce costs and improve operational standards
– 24/7 emergency call support and site attendance is required
§ Risk Management
– Ensure full compliance with all local and governmental regulations and legislations
– Ensure site risk management programs including audits are implemented and maintained
– Ensure disaster recovery and business continuity plans are implemented and maintained
– Ensure accuracy of escalation and incident reporting procedures
– Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s
business conduct
§ People Management
– Ensure high staff morale, trust and work ethics
– Ensure an environment that supports teamwork, co-operation and performance excellence within team
– Mentor and enable Training & Development of team members
– Ensure the lower performer case is followed up properly and handled in timely manner
§ Client / Stakeholder Management
– Proactively engage stakeholders to ensure that on site client’s expectations are met though high levels of
customer service
– Build and develop effective client/ stakeholder relationships across multiple levels of the organization
– Provide a cooperative environment with client’s and customers, ensuring high levels of engagement
– Provide a positive environment where things do get done; providing flexibility and understanding how to
say no, while still providing a service and keeping the client happy
– Proactively understand the customers’ employees needs and act on them before being requested
– On-site key point of contact for Facilities in the client’s premises
§ Procurement & Vendor Management
– Ensure vendors are well-managed, delivering services on time and within budget
– Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as
Jones Lang LaSalle best practice
§ Contracts Management
– Manage all contracts to ensure that they are professionally delivered at the right costs
– Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
– Ensure contracts are continually assessed to deliver best value to client
Account Manager 2
Asia Pacific – Human Resources
Driving Respect Through People Programs
§ Finance Management
– Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control
requirements including the Jones Lang LaSalle Code of Ethics
– Ensure financial processes are followed at all times
§ Health & Safety Management
– Ensure the provision of a safe working environment
– Ensure compliance with statutory regulations on fire, health and safety standards
任职要求：
Ideal Experience
§ Min. Bachelor’s degree in facilities management, building, business or other related field and/or 5-7 years’
experience in facilities, property management, hospitality or related field
§ Knowledge of local occupational health and safety requirements
§ Knowledge of critical / data center environments and associated risks (not data center management)
§ Knowledge of vendor management for specialized services
§ Has an understanding of basic technical aspects of property
§ Proven capacity to understand and interpret commercial contracts
§ Strong budget management and financial analysis skills
Critical Competencies for Success
§ Client Focus & Relationship Management
– Demonstrates proactive & professional approach to customer service and stakeholder engagement
– Ability to interact with a wide range of clients, including senior levels
– Ability to manage conflict and balance between client and firm requirements
– Has a customer service oriented attitude
§ Team Leadership (where applicable)
– Ability to lead team effectively, train them well and promote open, constructive and collaborative
relationships at all levels
§ Project Management & Organizational Skills
– Excellent planning & organizational skills to prioritize work and meet tight deadlines
– Proven ability to manage multiple and complex operational matters on a daily basis
§ Problem Solving & Strategic Thinking
– Capacity to deal with ambiguity and solve complex problems effectively
– Analytical, proven ability to solve problems using a quantitative approach
– Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
§ Strong communicator – Good presentation skills and possesses strong verbal & written communication skills
(English & local language), also an active listener
§ Passion for quality – has an eye for detail to make sure the best delivery of services
§ Self-motivated; confident & energetic
§ Ability to work across multiple, matrix reporting environments and prioritize activities accordingly
§ Ability to effectively deal with stressful situations
§ Flexible – able to adapt to rapidly changing situations and hands on
§ Strongly goal-oriented – able to focus on meeting all performance targets
§ Is a team player – able to cooperate and work well with others to meet targets
§ Proven ability to initiate and follow through with improvement initiatives
§ Exhibits honesty & trustworthiness
§ Open to new ideas & willing to challenge status quo
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岗位职责：
MAJOR RESPONSIBILITIES
§ Site Operations Management
– Responsible for technical and facilities’ operations, ensuring any Critical Environment (CEM) requirements are met
– Responsible for service delivery in accordance with client KPIs and SLA’s
– Recommend continuous quality improvement practices and implement Industry Best Practice operations
– Implement building procedures and performance measures and ensure they are maintained at all times
– Review existing operations regularly to reduce costs and improve operational standards
– 24/7 emergency call support and site attendance is required
§ Risk Management
– Ensure full compliance with all local and governmental regulations and legislations
– Ensure site risk management programs including audits are implemented and maintained
– Ensure disaster recovery and business continuity plans are implemented and maintained
– Ensure accuracy of escalation and incident reporting procedures
– Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s
business conduct
§ People Management
– Ensure high staff morale, trust and work ethics
– Ensure an environment that supports teamwork, co-operation and performance excellence within team
– Mentor and enable Training & Development of team members
– Ensure the lower performer case is followed up properly and handled in timely manner
§ Client / Stakeholder Management
– Proactively engage stakeholders to ensure that on site client’s expectations are met though high levels of
customer service
– Build and develop effective client/ stakeholder relationships across multiple levels of the organization
– Provide a cooperative environment with client’s and customers, ensuring high levels of engagement
– Provide a positive environment where things do get done; providing flexibility and understanding how to
say no, while still providing a service and keeping the client happy
– Proactively understand the customers’ employees needs and act on them before being requested
– On-site key point of contact for Facilities in the client’s premises
§ Procurement & Vendor Management
– Ensure vendors are well-managed, delivering services on time and within budget
– Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as
Jones Lang LaSalle best practice
§ Contracts Management
– Manage all contracts to ensure that they are professionally delivered at the right costs
– Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
– Ensure contracts are continually assessed to deliver best value to client
Account Manager 2
Asia Pacific – Human Resources
Driving Respect Through People Programs
§ Finance Management
– Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control
requirements including the Jones Lang LaSalle Code of Ethics
– Ensure financial processes are followed at all times
§ Health & Safety Management
– Ensure the provision of a safe working environment
– Ensure compliance with statutory regulations on fire, health and safety standards
任职要求：
Ideal Experience
§ Min. Bachelor’s degree in facilities management, building, business or other related field and/or 5-7 years’
experience in facilities, property management, hospitality or related field
§ Knowledge of local occupational health and safety requirements
§ Knowledge of critical / data center environments and associated risks (not data center management)
§ Knowledge of vendor management for specialized services
§ Has an understanding of basic technical aspects of property
§ Proven capacity to understand and interpret commercial contracts
§ Strong budget management and financial analysis skills
Critical Competencies for Success
§ Client Focus & Relationship Management
– Demonstrates proactive & professional approach to customer service and stakeholder engagement
– Ability to interact with a wide range of clients, including senior levels
– Ability to manage conflict and balance between client and firm requirements
– Has a customer service oriented attitude
§ Team Leadership (where applicable)
– Ability to lead team effectively, train them well and promote open, constructive and collaborative
relationships at all levels
§ Project Management & Organizational Skills
– Excellent planning & organizational skills to prioritize work and meet tight deadlines
– Proven ability to manage multiple and complex operational matters on a daily basis
§ Problem Solving & Strategic Thinking
– Capacity to deal with ambiguity and solve complex problems effectively
– Analytical, proven ability to solve problems using a quantitative approach
– Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
§ Strong communicator – Good presentation skills and possesses strong verbal & written communication skills
(English & local language), also an active listener
§ Passion for quality – has an eye for detail to make sure the best delivery of services
§ Self-motivated; confident & energetic
§ Ability to work across multiple, matrix reporting environments and prioritize activities accordingly
§ Ability to effectively deal with stressful situations
§ Flexible – able to adapt to rapidly changing situations and hands on
§ Strongly goal-oriented – able to focus on meeting all performance targets
§ Is a team player – able to cooperate and work well with others to meet targets
§ Proven ability to initiate and follow through with improvement initiatives
§ Exhibits honesty & trustworthiness
§ Open to new ideas & willing to challenge status quo
职能类别： 物业管理经理 行政总监
公司介绍
About JLL
Jones Lang LaSalle Incorporated (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. For more information, please visit our official
关于仲量联行
仲量联行（纽交所交易代码：JLL）是全球房地产专业服务和投资管理公司。仲量联行是《财富》500强企业，截至2019年9月30日，仲量联行业务遍及全球80多个国家，员工总数超过93,000人, 2018财政年度收入达163亿美元。
Jones Lang LaSalle Incorporated (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. For more information, please visit our official
关于仲量联行
仲量联行（纽交所交易代码：JLL）是全球房地产专业服务和投资管理公司。仲量联行是《财富》500强企业，截至2019年9月30日，仲量联行业务遍及全球80多个国家，员工总数超过93,000人, 2018财政年度收入达163亿美元。
联系方式
- Email：HR.SZ@ap.jll.com
- 公司地址：和平区