Product Support Engineer
上海优化工程机械设计有限公司
- 公司规模：50-150人
- 公司性质：外资(非欧美)
- 公司行业：机械/设备/重工 计算机软件
职位信息
- 发布日期：2017-03-15
- 工作地点：无锡-无锡新区
- 招聘人数：2人
- 工作经验：2年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：5-7千/月
- 职位类别：技术研发工程师 其他
职位描述
职位描述：
Product Support Engineer
Job Duties:
Work with regional customers, dealers, engineering teams, and product groups to ensure goals and objects are achieved.
Provide technical support and troubleshooting to dealers, facilities and DSN2 analysis to investigate and resolve in-field product issues.
Using CAT reliability and warranty analysis (RWA) data, Weibull analysis, telematics system data, failed part analysis.
Identify and prioritize product issues, investigate them through CPI find-it processes and communicate findings and recommendations to internal/external customers.
Identification of test, data capture and analysis requirements to assist with field issue resolution or appropriate interim containment actions (ICA).
Support of CPI fix-it projects through the 6 sigma DMAIC process:
Required Qualifications / Skills / Experience:
University educated with at least Bachelor degree with min. 2-year experience on construction industry or similar
Ability to work under pressure, performing multiple complex assignments, involving multifunctional disciplines
Strong analytical, problem solving and organizational skills
Good communication and prioritization skills.
Good ability to work with global teams and make decisions and recommendations.
Nice to have machine electrical or electronics system troubleshooting and fault diagnosis experience.
Key Skills required:
Data extraction and analysis
Failure analysis and problem solving
Project and process management.
举报
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Product Support Engineer
Job Duties:
Work with regional customers, dealers, engineering teams, and product groups to ensure goals and objects are achieved.
Provide technical support and troubleshooting to dealers, facilities and DSN2 analysis to investigate and resolve in-field product issues.
Using CAT reliability and warranty analysis (RWA) data, Weibull analysis, telematics system data, failed part analysis.
Identify and prioritize product issues, investigate them through CPI find-it processes and communicate findings and recommendations to internal/external customers.
Identification of test, data capture and analysis requirements to assist with field issue resolution or appropriate interim containment actions (ICA).
Support of CPI fix-it projects through the 6 sigma DMAIC process:
Required Qualifications / Skills / Experience:
University educated with at least Bachelor degree with min. 2-year experience on construction industry or similar
Ability to work under pressure, performing multiple complex assignments, involving multifunctional disciplines
Strong analytical, problem solving and organizational skills
Good communication and prioritization skills.
Good ability to work with global teams and make decisions and recommendations.
Nice to have machine electrical or electronics system troubleshooting and fault diagnosis experience.
Key Skills required:
Data extraction and analysis
Failure analysis and problem solving
Project and process management.
职能类别： 技术研发工程师 其他
公司介绍
Geometric (now it is part of HCL) is a specialist in the domain of engineering solutions, services and technologies. Its portfolio of Global Engineering services and Digital Technology solutions for Product Lifecycle Management (PLM), enables companies to formulate, implement, and execute global engineering and manufacturing strategies aimed at achieving greater efficiencies in the product realization lifecycle.
Geometric was incorporated in 1994 and was merged into HCL in 2017.
HCL Technologies (HCL) is a leading global IT services company that helps global enterprises re–imagine and transform their businesses through Digital technology transformation. HCL operates out of 32 countries and has consolidated revenues of US$ 6.7 billion, for 12 months ended 31st December, 2016.
For further details, please visit www.geometricglobal.com, or, www.hcltech.com.
Geometric was incorporated in 1994 and was merged into HCL in 2017.
HCL Technologies (HCL) is a leading global IT services company that helps global enterprises re–imagine and transform their businesses through Digital technology transformation. HCL operates out of 32 countries and has consolidated revenues of US$ 6.7 billion, for 12 months ended 31st December, 2016.
For further details, please visit www.geometricglobal.com, or, www.hcltech.com.
联系方式
- 公司地址：上班地址：重庆