Service Desk Team Leader/组长 (Japanese & English)
斯帝芬尼信息科技（吉林）有限公司
- 公司规模：10000人以上
- 公司性质：外资（欧美）
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-03-01
- 工作地点：大连
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语 熟练 日语 熟练
- 职位月薪：0.8-1.2万/月
- 职位类别：售前/售后技术支持主管 客服主管
职位描述
职位描述：
Job Responsibilities:
? Shared responsibilities across different Stefanini projects
? Coaching & motivating team members to deliver expected results
? Active monitoring of teams performance
? Identifying and addressing inefficiencies in teams practices
? Defining and managing roles & responsibilities within managed teams
? Controlling schedule and time adherence within managed teams
? Performing mid-yearly and yearly review including setting goals for next period
? Building relationship with Customer Services Managers, IS Managers and other IS counterparts to ensure continuous services improvement
? Identifying potential shift-left opportunities for supported organizations.
? Monitoring quality of service delivered by teams
? Addressing customer & end user complaints in a professional and quick manner
Job Requirements:
? Above 2 years team management experience in IT Servicedesk.
? Fluency Japanese in both speaking and writing
? Fluency English in both speaking and writing
? Deep knowledge of Service Management process (preferably ITIL foundations certified)
? Ability to focus oneself and others on achieving specific outcomes
? Ability to work ethically according to professional & company values
? Excellent work routine, planning & organizational skills
? High interpersonal & communication skills
? Able to accept night shift
英日双语Team Leader，新项目，cover 7*24小时班次，前期需要跟夜班。
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Job Responsibilities:
? Shared responsibilities across different Stefanini projects
? Coaching & motivating team members to deliver expected results
? Active monitoring of teams performance
? Identifying and addressing inefficiencies in teams practices
? Defining and managing roles & responsibilities within managed teams
? Controlling schedule and time adherence within managed teams
? Performing mid-yearly and yearly review including setting goals for next period
? Building relationship with Customer Services Managers, IS Managers and other IS counterparts to ensure continuous services improvement
? Identifying potential shift-left opportunities for supported organizations.
? Monitoring quality of service delivered by teams
? Addressing customer & end user complaints in a professional and quick manner
Job Requirements:
? Above 2 years team management experience in IT Servicedesk.
? Fluency Japanese in both speaking and writing
? Fluency English in both speaking and writing
? Deep knowledge of Service Management process (preferably ITIL foundations certified)
? Ability to focus oneself and others on achieving specific outcomes
? Ability to work ethically according to professional & company values
? Excellent work routine, planning & organizational skills
? High interpersonal & communication skills
? Able to accept night shift
英日双语Team Leader，新项目，cover 7*24小时班次，前期需要跟夜班。
职能类别： 售前/售后技术支持主管 客服主管
公司介绍
斯帝芬尼公司成立于1987年，是全球业界公认的IT外包服务领跑者，全球外包100强企业，面向世界500强企业客户，为大中型企业提供在岸、离岸以及近岸服务外包支持。所提供的服务包括：IT Help Desk、桌面系统管理服务、IT资产管理、SAP咨询、微软Share Point服务、大型机、手机软件及战略性人员派遣外包服务等。斯帝芬尼在全球拥有76个分支机构、21200名员工，服务遍布30个国家、支持32种语言、覆盖所有主要行业。
Founded in 1987, Stefanini is recognized as the global leader in IT outsourcing services. IT is one of the top 100 outsourcing enterprises in the world, serving the clients of the top 500 enterprises in the world, and providing onshore, offshore and nearshore service outsourcing support for large and medium-sized enterprises.
The services offered include: IT Help Desk, desktop system management services, IT asset management, SAP consulting, Microsoft Share Point services, mainframe, mobile software and strategic staffing outsourcing.
Stefanini has 76 branches and 24,000 employees worldwide, serving 30 countries, supporting 32 languages and covering all major industries.
公司网站： *****************
Founded in 1987, Stefanini is recognized as the global leader in IT outsourcing services. IT is one of the top 100 outsourcing enterprises in the world, serving the clients of the top 500 enterprises in the world, and providing onshore, offshore and nearshore service outsourcing support for large and medium-sized enterprises.
The services offered include: IT Help Desk, desktop system management services, IT asset management, SAP consulting, Microsoft Share Point services, mainframe, mobile software and strategic staffing outsourcing.
Stefanini has 76 branches and 24,000 employees worldwide, serving 30 countries, supporting 32 languages and covering all major industries.
公司网站： *****************
联系方式
- Email：recruitment.chn@stefanini.com
- 公司地址：地址：span地铁1号线大望路站附近