天津招聘

职位描述：
主要职责：
? Responsible for effectively, efficiently and promptly responding to customer inquiries, requests and complaints received via social media channels, email or telephone calls;
? Collect, direct the questions, complaints and issues from customers to the relevant departmetns for further resolving in a timely manner if needed;
? Provide customers information regarding products and services of the company;
? Day to day working closely with our IP Protection Agency on counterfeit and IP infringements to safeguard our brands.

职位要求：
? Degree in e-Commence, Marketing, PR or related discipline with Eng level at 6;
? Minimum of 2 years of customer services working experience. Knowledge in E-commence/retail is an advantage (Taobao, Amazon and Tmall);
? Strong communicate effectively with internal team and customers;
? Good command of speaking and writing English, Chinese (Including Putonghua and Cantonese) is a must;
? Experience with computer applications such as work processing, spreadsheet and web application;
? Good teamwork, organizational and time management skill;
? Comfortable with multi-tasking and prioritization and able to work in an independent, efficient and effective manner in a fast-paced environment;
? Ability to write routine reports and correspondence;
? Ability to work with minimal supervision;
? Immediate availability is highly preferred. 举报 分享

    在Bloom & Grow，我们创建幸福家庭—包括我们集团内部的员工、客户、零售商和品牌商。
    从2004年起，我们一直致力为客户提供优质的国际婴儿、孕妇产品及家庭品牌产品，这些产品深得中国、东南亚、澳大利亚和其他国家消费者的喜爱。我们通过与品牌商的紧密合作建立了家喻户晓的品牌，为零售商进行产品开发，直接与消费者建立良好沟通渠道，同时有效管理终端经销商及建立跨境电商运营。
    于员工而言，我们秉承干劲、忠诚、激励、创新、诚信五大核心价值观进行紧密合作。我们只雇佣那些认同这些价值观的人。作为回报，我们提供一个愉悦和令人兴奋的工作环境，每个人因其灵活性、忠诚度、责任感、跨团队和跨文化的努力、创新能力以及成功而受到重视和奖励。