天津招聘

职位描述：
Description

Risk
Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, fraud, information security, operational, credit, pension, insurance, compliance, regulatory, market, reputation and geopolitical risks. All parts of the Global Risk team use their skills, insight and integrity to handle established threats and those they see emerging, acting to protect and enable HSBC to deliver sustainable growth.

We are currently seeking an experienced professional to join our team.

In this role, you will:
-Analysis, gathering and monitoring of customer complaint trend in complaint handling system (HUS) and identify the risk points from the complaint volume change;
-Review the complaint cases in HUS and communicate with respective Global Business regularly to promote the HUS usage requirement and improve the HUS input quality;
-Support the preparation of all Bank level customer complaint related regulatory reports and management reporting to ensure they could be delivered on time with high quality.
-Act as HUS system owner to coordinate between each Global Business and IT department to maintain, design and develop HUS system functions.
-Review and manage HUS users for all Global functions and Global Businesses;
-Support team leader to arrange Customer Complaint Committee meeting on monthly basis;
-Assist to analysis the customer complaints information and report critical findings to management;
-Present the complaint data monitoring result to team members and business owners and come up with recommendations whenever appropriate;
-Support team leader to timely implement all relevant internal control requirements and deliver the procedures in SEG;
-Filing all the complaint reports, meeting minutes and decision summaries;

Qualifications

To be successful in the role, you should meet the following requirements:
- Bachelor degree majored in Finance or Economics related.
-Minimum of 3 years proven and progressive customer experience or equivalent
-Strong knowledge of the customer service concept and its impact on customer relationships.
-Experienced in customer complaints handling or conflicts dealing.
-Experienced in effectively influencing and communicating across various business lines at different levels within the organization.
-Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery.

You’ll achieve more when you join HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCAXS

Issued by HSBC Bank (China) Company Limited 举报 分享

汇丰是具有全球规模的金融服务机构。我们通过三大环球业务：财富管理及个人银行、工商金融、环球银行及资本市场，为超过4,000万名客户提供服务。我们的业务网络遍及欧洲、亚洲、中东及非洲、北美和拉美，覆盖全球64个国家和地区。

“开拓全球机遇”乃汇丰的使命，也是集团价值所在。我们发挥***的专业知识、能力、广阔视野及多元观点，致力为客户开拓崭新机遇。我们云集人才，集思广益，汇聚资本，促进业务发展及增长，为集团的客户、雇员、投资者、社区，以至整个世界缔造更美好的未来。

汇丰控股有限公司在伦敦、香港、纽约和百慕大证券交易所上市，股东约 194,000 名，遍布全球 130个国家和地区。