Multek - Senior Account Manager (职位编号：WD027189)
伟创力科技（珠海）有限公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2017-02-12
- 工作地点：珠海
- 招聘人数：1人
- 职位月薪：2.5-3万/月
- 职位类别：项目经理/主管
职位描述
职位描述：
COMPANY DESCRIPTION:
Flex is a leading sketch-to-scale solutions company that designs and
builds intelligent products for a connected world. With more than
200,000 professionals across 30 countries and a promise to help make
the world Live Smarter, the company provides innovative design,
engineering, manufacturing, real-time supply chain insight and
logistics services to companies of all sizes in various industries and
end-markets. For more information please visit our careers page at
www.flex.com.
* Industry: Electrical /
Electronic Manufacturing
* Type: Public Company
* NASDAQ: FLEX
* Headquarters: 2 Changi South
Lane, Singapore, 486123
* Company Size: 10,001+
employees
* Website: www.flex.com
DESCRIPTION/RESPONSIBILITIES:
Job Description
GENERAL PURPOSE:
Responsible for managing and directing specific accounts and programs
throughout Multek.
* Ensure successful execution of customer programs by cross-functional
teams including Sales, Field Application Engineers (FAE), Cost
Engineers, Front End Engineers, Manufacturing Engineers, Process
Engineers, Supply Chain, Customer Service, Quality Assurance and more.
* A natural leader with excellent communication and good
customer-facing skills, the Account Manager will be based in our
factory, constantly and proactively checking on teams required to
contribute towards an on-schedule, within-budget and to-specifications
delivery.
* Account Managers will direct a number of accounts and programs at any
given time, and also may be assigned to more than one account. Regular
liaising with customers is expected.
SPECIFIC RESPONSIBILITIES:
* Reports to the Segment Leader and personally manages one or more
accounts in that Segment.
* Develops and ensures adherence to project and program budgets by
reviewing quoted yields versus actual yields and driving corrective
actions when required to support yield improvement initiatives.
* Organizes project-related activities and communications among
departments, customers and vendors to ensure world-class metrics of
On-Time Delivery (OTD) and Quality are achieved.
* Responsible for follow-up of all outstanding quotes to determine what
is won, lost or pending. Ensures that all pending quotes are
followed to fruition.
* Participates with other senior managers in establishing strategic
organizational plans and objectives.
* Directs the activities of Customer Service personnel. Interacts
regularly with executives, customers and operations in the factories.
* Drives strategies to deliver customer requirements and recommend
Multek capabilities in manufacturing and engineering services.
* Responsible to follow up with Finance to ensure that any jobs on hold
or open A/R issues are addressed and closed in a timely manner.
* High level contact for negotiations with customer on all contracts,
pricing and other business items. May be primary contact for new or
critical customer programs.
* Responsible for management of customer satisfaction and ensuring that
the Multek Customer Experience is World Class (agendas, conference
rooms, transportation, accommodations, etc.)
* Reviews high-level reports and presentations for management,
customers and others.
* Participates in Profit and Loss (P&L) analysis, responsible for
tracking relevant metrics and drive action items based on results.
* The Account Manager works with a cross-functional team and is
accountable to deliver: High performance scores on On-Time Delivery,
Quality, and Lead-time; Program profitability, in line with Multek’s
strategy for each specific account; Pipeline and revenue annual targets
by account; Outstanding customer service
* Oversee the scheduling, coordination and implementation of assigned
programs, and act as the Account’s primary point of contact between the
Multek and the customer.
* Develop or follow consistent processes and policies to clarify each
cross-functional team member’s role in successfully completing a
Program, and revisit this for each new Account/Program as needed.
* Translate each awarded Program’s parameters (product specifications,
manufacturing instructions, schedule, cost, etc.) into clear plans,
milestones, timelines, dependencies, contingencies, success criteria,
roles and responsibilities. Then manage and coach that Program’s
cross-functional members to efficiently execute their duties in strict
adherence to the plan.
* In addition to the above Program Plans, develop and execute specific
Account Plans and ensure alignment between Program/Opportunity plans,
Account plans, and Segment plans. Oversee all production activities and
escalations needed to successfully deliver customer orders throughout a
program’s lifecycle. This may include: Planning, Samples,
Quick-Turn, New Product Introduction, Mass Production, Shipping,
RMA/Issues Resolution, Qualification Audits, etc.
* Ensure customer delight and retention in order to generate growth for
the business Communicate strategy as required between cross functional
teams to ensure programs have a smooth and timely transition/hand-off
through all phases of documented development processes.
* Serve as a post-award point-person on preparatory and executional
issues so that Business Development Managers (BDMs) and FAEs do not get
bogged down by them and can spend more time with customers pursuing new
program awards, orders, and upside allocations for Multek.
* Ensure success of existing customer orders by getting various
internal teams to understand the entire production cycle of a program
and having them proactively and independently communicate with each
other.
* Build a collaborative, fast, creative, accountable and winning team
culture. Monitor key metrics per account and/or program so that
customer satisfaction is closely managed.
* Provide business proposal support and inputs for existing or new
business, and participate/support major contract negotiations.
* Monitor and support the account team to ensure an effective use of
and participation in the company’s Management Reporting requirements
(i.e. Customer 360 Dashboard, Customer P&L’s, etc.) and Quarterly
Business Review cycle.
* Collaborate with BDMs and FAEs to steer business development
activities to win replacement and growth business, ensuring all aspects
of account support are proactively managed, such as: Factory visits by
assigned account; Forecasting each assigned account’s volumes and
factory loading by program; Kickoff awarded programs’ execution with
cross-functional team; Lead remaining factory activities for Programs,
like scheduling, receiving materials, mass production (including
outsourcing between plants), assembly, QA, packaging and shipment;
Conduct post-mortems after Programs have been delivered and share
lessons learned.
Note: This job description reflects essential functions, it does
not prescribe or restrict the number or types of tasks that may be
assigned or reassigned during the conduct of business.
Job Category
Operations
Flex does not accept unsolicited resumes from headhunters, recruitment
agencies or fee based recruitment services.
Flex is an Equal Opportunity Employer and employment selection
decisions are based on merit, qualifications, and abilities. Flex does
not discriminate in employment opportunities or practices on the basis
of: age, race, religion, color, sex, national origin, marital status,
sexual orientation, gender identity, veteran status, disability,
pregnancy status or any other status protected by law.
Flex provides reasonable accommodation so that qualified applicants
with a disability may participate in the selection process. Please
advise us of any accommodations you request in order to express
interest in a position by e-mailing: accesibility@flextronics.com.
Please state your request for assistance in your message. Only
reasonable accommodation requests related to applying for a specific
position within Flex will be reviewed at the e-mail address.
Flex will contact you if it is determined that your background is a
match to the required skills required for this position.
Thank you for considering a career with Flex.
申请本职位，请复制以下网址至您的互联网浏览器进行投递:
https://ars2.equest.com/?response_id=d47c564cfd8c981fa2e9cff3790ef89f
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COMPANY DESCRIPTION:
Flex is a leading sketch-to-scale solutions company that designs and
builds intelligent products for a connected world. With more than
200,000 professionals across 30 countries and a promise to help make
the world Live Smarter, the company provides innovative design,
engineering, manufacturing, real-time supply chain insight and
logistics services to companies of all sizes in various industries and
end-markets. For more information please visit our careers page at
www.flex.com.
* Industry: Electrical /
Electronic Manufacturing
* Type: Public Company
* NASDAQ: FLEX
* Headquarters: 2 Changi South
Lane, Singapore, 486123
* Company Size: 10,001+
employees
* Website: www.flex.com
DESCRIPTION/RESPONSIBILITIES:
Job Description
GENERAL PURPOSE:
Responsible for managing and directing specific accounts and programs
throughout Multek.
* Ensure successful execution of customer programs by cross-functional
teams including Sales, Field Application Engineers (FAE), Cost
Engineers, Front End Engineers, Manufacturing Engineers, Process
Engineers, Supply Chain, Customer Service, Quality Assurance and more.
* A natural leader with excellent communication and good
customer-facing skills, the Account Manager will be based in our
factory, constantly and proactively checking on teams required to
contribute towards an on-schedule, within-budget and to-specifications
delivery.
* Account Managers will direct a number of accounts and programs at any
given time, and also may be assigned to more than one account. Regular
liaising with customers is expected.
SPECIFIC RESPONSIBILITIES:
* Reports to the Segment Leader and personally manages one or more
accounts in that Segment.
* Develops and ensures adherence to project and program budgets by
reviewing quoted yields versus actual yields and driving corrective
actions when required to support yield improvement initiatives.
* Organizes project-related activities and communications among
departments, customers and vendors to ensure world-class metrics of
On-Time Delivery (OTD) and Quality are achieved.
* Responsible for follow-up of all outstanding quotes to determine what
is won, lost or pending. Ensures that all pending quotes are
followed to fruition.
* Participates with other senior managers in establishing strategic
organizational plans and objectives.
* Directs the activities of Customer Service personnel. Interacts
regularly with executives, customers and operations in the factories.
* Drives strategies to deliver customer requirements and recommend
Multek capabilities in manufacturing and engineering services.
* Responsible to follow up with Finance to ensure that any jobs on hold
or open A/R issues are addressed and closed in a timely manner.
* High level contact for negotiations with customer on all contracts,
pricing and other business items. May be primary contact for new or
critical customer programs.
* Responsible for management of customer satisfaction and ensuring that
the Multek Customer Experience is World Class (agendas, conference
rooms, transportation, accommodations, etc.)
* Reviews high-level reports and presentations for management,
customers and others.
* Participates in Profit and Loss (P&L) analysis, responsible for
tracking relevant metrics and drive action items based on results.
* The Account Manager works with a cross-functional team and is
accountable to deliver: High performance scores on On-Time Delivery,
Quality, and Lead-time; Program profitability, in line with Multek’s
strategy for each specific account; Pipeline and revenue annual targets
by account; Outstanding customer service
* Oversee the scheduling, coordination and implementation of assigned
programs, and act as the Account’s primary point of contact between the
Multek and the customer.
* Develop or follow consistent processes and policies to clarify each
cross-functional team member’s role in successfully completing a
Program, and revisit this for each new Account/Program as needed.
* Translate each awarded Program’s parameters (product specifications,
manufacturing instructions, schedule, cost, etc.) into clear plans,
milestones, timelines, dependencies, contingencies, success criteria,
roles and responsibilities. Then manage and coach that Program’s
cross-functional members to efficiently execute their duties in strict
adherence to the plan.
* In addition to the above Program Plans, develop and execute specific
Account Plans and ensure alignment between Program/Opportunity plans,
Account plans, and Segment plans. Oversee all production activities and
escalations needed to successfully deliver customer orders throughout a
program’s lifecycle. This may include: Planning, Samples,
Quick-Turn, New Product Introduction, Mass Production, Shipping,
RMA/Issues Resolution, Qualification Audits, etc.
* Ensure customer delight and retention in order to generate growth for
the business Communicate strategy as required between cross functional
teams to ensure programs have a smooth and timely transition/hand-off
through all phases of documented development processes.
* Serve as a post-award point-person on preparatory and executional
issues so that Business Development Managers (BDMs) and FAEs do not get
bogged down by them and can spend more time with customers pursuing new
program awards, orders, and upside allocations for Multek.
* Ensure success of existing customer orders by getting various
internal teams to understand the entire production cycle of a program
and having them proactively and independently communicate with each
other.
* Build a collaborative, fast, creative, accountable and winning team
culture. Monitor key metrics per account and/or program so that
customer satisfaction is closely managed.
* Provide business proposal support and inputs for existing or new
business, and participate/support major contract negotiations.
* Monitor and support the account team to ensure an effective use of
and participation in the company’s Management Reporting requirements
(i.e. Customer 360 Dashboard, Customer P&L’s, etc.) and Quarterly
Business Review cycle.
* Collaborate with BDMs and FAEs to steer business development
activities to win replacement and growth business, ensuring all aspects
of account support are proactively managed, such as: Factory visits by
assigned account; Forecasting each assigned account’s volumes and
factory loading by program; Kickoff awarded programs’ execution with
cross-functional team; Lead remaining factory activities for Programs,
like scheduling, receiving materials, mass production (including
outsourcing between plants), assembly, QA, packaging and shipment;
Conduct post-mortems after Programs have been delivered and share
lessons learned.
Note: This job description reflects essential functions, it does
not prescribe or restrict the number or types of tasks that may be
assigned or reassigned during the conduct of business.
Job Category
Operations
Flex does not accept unsolicited resumes from headhunters, recruitment
agencies or fee based recruitment services.
Flex is an Equal Opportunity Employer and employment selection
decisions are based on merit, qualifications, and abilities. Flex does
not discriminate in employment opportunities or practices on the basis
of: age, race, religion, color, sex, national origin, marital status,
sexual orientation, gender identity, veteran status, disability,
pregnancy status or any other status protected by law.
Flex provides reasonable accommodation so that qualified applicants
with a disability may participate in the selection process. Please
advise us of any accommodations you request in order to express
interest in a position by e-mailing: accesibility@flextronics.com.
Please state your request for assistance in your message. Only
reasonable accommodation requests related to applying for a specific
position within Flex will be reviewed at the e-mail address.
Flex will contact you if it is determined that your background is a
match to the required skills required for this position.
Thank you for considering a career with Flex.
申请本职位，请复制以下网址至您的互联网浏览器进行投递:
https://ars2.equest.com/?response_id=d47c564cfd8c981fa2e9cff3790ef89f
职能类别： 项目经理/主管
公司介绍
伟创力简介
伟创力国际有限公司是全球领先的从概念成型到规模量产(sketch- to-scale) 解决方案供应商，为互联世界设计和制造智能产品。公司在 30 多个国家有近 200,000 万专业人士并且助力全世界开创智慧生活 (Live smarter)，并向不同行业和终端市场中各种规模的公司提供创新设计、工程、制造、供应链实时管控和物流服务。
在中国，伟创力占有1250万平方英尺生产面积，其中包括15个生产基地、研发中心、销售办公室以及1个区域支持中心。伟创力的10万员工提供包括但不限于制造设计、核心新品引进、印刷电路板组装、分部装配、总装、测试、外壳及物流的服务。
如欲了解更多伟创力的招聘信息，请访问*****************************************/en-US/Careers
Flex Overview
Flex is a leading sketch-to-scale solutions company that designs and builds intelligent products for a connected world. With approximately 200,000 professionals across 30 countries and a promise to help the world Live smarter, the company provides innovative design, engineering, manufacturing, real-time supply chain insight and logistics services to companies of all sizes in various industries and end-markets.
In China, Flex has amassed 12.5M manufacturing sq.ft. comprising 15 manufacturing sites, R&D & Tech Centres, Sales Office and a Regional Support Centre. Staffed by 100,000 employees, we provide services that include, but are not limited to design, new product introduction (NPI), printed circuit board assembly (PCBA), sub-assembly and full-assembly, test, enclosures, and logistics.
For more information about Flex vacancies, pls access *****************************************/en-US/Careers
伟创力国际有限公司是全球领先的从概念成型到规模量产(sketch- to-scale) 解决方案供应商，为互联世界设计和制造智能产品。公司在 30 多个国家有近 200,000 万专业人士并且助力全世界开创智慧生活 (Live smarter)，并向不同行业和终端市场中各种规模的公司提供创新设计、工程、制造、供应链实时管控和物流服务。
在中国，伟创力占有1250万平方英尺生产面积，其中包括15个生产基地、研发中心、销售办公室以及1个区域支持中心。伟创力的10万员工提供包括但不限于制造设计、核心新品引进、印刷电路板组装、分部装配、总装、测试、外壳及物流的服务。
如欲了解更多伟创力的招聘信息，请访问*****************************************/en-US/Careers
Flex Overview
Flex is a leading sketch-to-scale solutions company that designs and builds intelligent products for a connected world. With approximately 200,000 professionals across 30 countries and a promise to help the world Live smarter, the company provides innovative design, engineering, manufacturing, real-time supply chain insight and logistics services to companies of all sizes in various industries and end-markets.
In China, Flex has amassed 12.5M manufacturing sq.ft. comprising 15 manufacturing sites, R&D & Tech Centres, Sales Office and a Regional Support Centre. Staffed by 100,000 employees, we provide services that include, but are not limited to design, new product introduction (NPI), printed circuit board assembly (PCBA), sub-assembly and full-assembly, test, enclosures, and logistics.
For more information about Flex vacancies, pls access *****************************************/en-US/Careers
联系方式
- Email：accesibility@flextronics.com
- 公司地址：地址：span斗门
- 电话：15916321556