天津招聘

职位描述：
Description

Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

- To be responsible for Contact Center Service and Sales (CCSS) Banking inbound service team by efficient recruitment, training, coaching and performance management in line with CCSS FIM requirements.
- To lead the team for cross sell on other banking products
- To manage the performance by working out the score card, and/or recognition programs.
- Develop and implement actionable plans around people capability that are aligned with HSBC’s business strategies and drives change in people capability in order to differentiate HSBC and its brand from competitors.
- Full accountability for the leadership, coaching, objective setting, performance and absence management of 8 or more Team Managers ensuring they deliver outstanding customer service through their teams and achieve balanced scorecard.
- Take accountability for the performance of highly complex contact centre teams in all that they do, contributing to the successful delivery of ‘Best in Class’ standards whilst remaining within key operational performance parameters (service and operational targets).
- To deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- To assist site head of CCSS China to plan the team expansion, location and other issues.

Qualifications

To be successful in the role, you should meet the following requirements:

- Bachelor or above degree
- Above 8 years in Financial Industry, customer service or call center experience preferred
- A high level of EQ coupled with the ability to set clear stretching goals for others and inspire them to achieve
- Problem solving and Decision making skills – PSDM with an ability to respond quickly and communicate effective remedial plans if need be.
- Proven strong leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills.
- Excellent interpersonal, oral and written communication skills required.
- Experience in preparing and delivering presentations to employees at all levels
- Must be well organized, demonstrate initiative, and able to manage multiple projects.
- Ability to adapt in a dynamic and fast-paced environment with a passion for developing a culture of empowerment
- A passion for delivering the operational balanced scorecard through engaged , empowered , well trained people

You’ll achieve more at HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.HSBCNCH.

Issued by HSBC Bank (China) Company Limited 举报 分享

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