天津招聘

(1)工作职责Responsibility：
Daily management of Dell technical integration partners.
Manage all aspects of cost, quality and performance. Ensure both Dell and our Partners are mutually accountable to exceed Customer expectations.
Development and implementation of standard operating procedures
Act as single point of contact for escalations from internal partners and customers.
Make time sensitive, mission critical decisions that impact delivery to the customer.
Present and explain support deliverables to suppliers at various levels including executives.
Develop and deliver post incident reports on all critical support incidents, develop and maintain customer support plans and relationships, and use complex analytical skills to recognize trends and improve performance.
Provide direct contribution on Dell related projects and on technology and process issues which affect the execution of the strategic initiatives; review plans and technical documents/ specifications.
Conduct Weekly, Monthly and Quarterly Business Reviews (QBRs) with suppliers to review support metrics and quality of work.
1.

(2)职位要求Qualification：
Ability to develop and maintain positive, long-standing customer relationships built on trust
6 + years of managing mutually beneficial operational relationships with IT Partners
6+ years of operations management with focus on continuous process improvement
Strong negotiation and financial skills
Strong customer focus, with experience managing difficult situations to success
In-depth project management skills, with experience driving projects to completion to meet or exceed goals
Working knowledge of Dell internal processes and tools
Experience in Dell sales operations, services operations or manufacturing operations is a plus.
Experience in services business managing complex delivery projects
Experience in a Data Center environment
Ability to speak and write in Chinese
6+ years of experience, Bachelor’s Degree is preferred

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for ？the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our？plan？to make the world a better place by 2030