HMS Sr. Implementation Manager / 健康管理高级运营经理
安态（上海）企业服务有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：保险
职位信息
- 发布日期：2012-11-09
- 工作地点：上海-黄浦区
- 招聘人数：1
- 工作经验：十年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：营运经理 公共卫生/疾病控制
职位描述
Family Summary/Mission
Manages and coordinates HMS implementation for new and existing customers. Provides focused service from pre-sale consultation through initial post-sale client administration, fostering strong, long-term partnerships with customers and consulting community.
Position Summary/Mission
Responsible for directing all aspects of HMS project implementation. Partners with all key stakeholders (i.e., pre sales, account manager, HMS project manager, and other internal business units) to proactively identify and address critical implementation issues to ensure customer expectations are consistently satisfied or exceeded. Leads process improvement efforts to promote on-going enhancements to program installation.
Fundamental Components & Physical Requirements include but are not limited to (* denotes essential functions)
? Mediates and coordinates resolution of all project deliverables and implementation related issues. (*)
? Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with service level arrangements. (*)
? Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process; Engages team members to follow-through on their responsibilities and tasks. (*)
? Evaluates impact of customer-requested exceptions and develops reasonable alternatives to satisfy client's needs while minimizing impact on Aetna system's and operations; Identifies, communicates and tracks cost sensitive items (*)
? Collaborates on review, analysis and development of recommendations for the design of complex HMS products based on customers' objectives and Aetna's systems, administration and reporting requirements. (*)
? Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.). (*)
? Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on a broad view of the organization; contributes to development of new or updated implementation tools, resources, and materials. (*)
? Participates in customer finalist meetings representing the capabilities of the organization's implementation services process;
? Leads critical initiatives that contribute to the development of new or updated implementation tools, resources and materials. (*)
? Participates in the development and introduction of new products, and identifies the potential impact to workflows and the overall implementation process;
? Furnishes essential feedback on the effect new products lend to the implementation process. (*)
? May assist with the selection of implementation staff and the development of training activities; Mentors and coaches new/junior staff members. (*)
Background/Experience Desired
? 7 years healthcare industry experience.
? 3 years in depth knowledge of Aetna's spectrum of products, services and system capabilities.
? Project management and leadership experience.
? Experience interacting with various levels of the organziation to effectively influence others and achieve optimal results.
? Experience preparing and delivering presentations.
Education and Certification Requirements
? Bachelor's degree in Medical or Science
Additional Information (situational competencies, skills, work location requirements, etc.)
? Strong analytical skills and innovative problem solving abilities.
? Attention to detail and accuracy while focusing on overall project deliverables.
? Negotiation and conflict resolutions skills across various levels of the organziation.
? Highly organized and able to quickly prioritize multiple assignments with high quality results.
? Strong interpersonal communication skills using active listening and open ended questions to encourage others' points of view to influence others to achieve best practices.
? Effective verbal and written communication skills.
? Exercises creativity and innovation in achieving project results.
? In depth knowledge of department functions that is sought by others.
Manages and coordinates HMS implementation for new and existing customers. Provides focused service from pre-sale consultation through initial post-sale client administration, fostering strong, long-term partnerships with customers and consulting community.
Position Summary/Mission
Responsible for directing all aspects of HMS project implementation. Partners with all key stakeholders (i.e., pre sales, account manager, HMS project manager, and other internal business units) to proactively identify and address critical implementation issues to ensure customer expectations are consistently satisfied or exceeded. Leads process improvement efforts to promote on-going enhancements to program installation.
Fundamental Components & Physical Requirements include but are not limited to (* denotes essential functions)
? Mediates and coordinates resolution of all project deliverables and implementation related issues. (*)
? Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with service level arrangements. (*)
? Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process; Engages team members to follow-through on their responsibilities and tasks. (*)
? Evaluates impact of customer-requested exceptions and develops reasonable alternatives to satisfy client's needs while minimizing impact on Aetna system's and operations; Identifies, communicates and tracks cost sensitive items (*)
? Collaborates on review, analysis and development of recommendations for the design of complex HMS products based on customers' objectives and Aetna's systems, administration and reporting requirements. (*)
? Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.). (*)
? Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on a broad view of the organization; contributes to development of new or updated implementation tools, resources, and materials. (*)
? Participates in customer finalist meetings representing the capabilities of the organization's implementation services process;
? Leads critical initiatives that contribute to the development of new or updated implementation tools, resources and materials. (*)
? Participates in the development and introduction of new products, and identifies the potential impact to workflows and the overall implementation process;
? Furnishes essential feedback on the effect new products lend to the implementation process. (*)
? May assist with the selection of implementation staff and the development of training activities; Mentors and coaches new/junior staff members. (*)
Background/Experience Desired
? 7 years healthcare industry experience.
? 3 years in depth knowledge of Aetna's spectrum of products, services and system capabilities.
? Project management and leadership experience.
? Experience interacting with various levels of the organziation to effectively influence others and achieve optimal results.
? Experience preparing and delivering presentations.
Education and Certification Requirements
? Bachelor's degree in Medical or Science
Additional Information (situational competencies, skills, work location requirements, etc.)
? Strong analytical skills and innovative problem solving abilities.
? Attention to detail and accuracy while focusing on overall project deliverables.
? Negotiation and conflict resolutions skills across various levels of the organziation.
? Highly organized and able to quickly prioritize multiple assignments with high quality results.
? Strong interpersonal communication skills using active listening and open ended questions to encourage others' points of view to influence others to achieve best practices.
? Effective verbal and written communication skills.
? Exercises creativity and innovation in achieving project results.
? In depth knowledge of department functions that is sought by others.
公司介绍
安态（上海）企业服务有限公司是美国安泰集团在中国的全资子公司。美国安泰集团公司（纽约证券交易所代号: AET，以下简称安泰集团） 始创于1853年，全球总部位于美国康涅狄格州哈特福德市，是美国历史最悠久的金融保险集团之一，也是全球财富500强企业，2010年营业收入超过342亿美金。
跨入21世纪，安泰集团已发展成为国际领先的专业健康福利保障公司，业务范围涵盖健康保险产品及相关服务，其中包括医疗、药物、牙科、行为健康、团体人寿和伤残计划，以及针对公共医疗补助计划的医疗管理功能和保健管理服务。
安泰集团在全球聘用了超过35000名员工，包括执业医师、护士、药剂师及其他临床专业人士。作为健康福利保障业的翘楚，我们的客户包括员工团体、个人、大学学生、***和小时工、健康计划、资助计划、劳工组织及外籍人员。
2008年3月，安泰集团被美国财富杂志推选为美国最值得推崇的健康福利保障公司。同年，安泰集团也被美国商业周刊杂志推选为最适合开展职业生涯的公司之一。
安态（上海）企业服务有限公司致力引进美国先进的健康管理理念与技术，为中国市场企业客户提供高质量的健康管理服务和健康保险外包服务。
更多信息，请登陆公司网站：
www.aetna.com
Aetna (Shanghai) Enterprise Services Co. Ltd is a wholly owned enterprise of Aetna Inc. Aetna (NYSE: AET) was established in 1853 with headquarter in Hartford, CT, USA. As a global Fortune 500 company, Aetna is a well-known finance – insurance group in the US. Its 2010 revenue exceeded USD 34.2 billion.
Entering into the 21st century, Aetna now is a leading provider of health and related benefits programs, covering health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans.
Aetna has over 35,000 employees worldwide, including licensed physicians, nurses, pharmacists and other clinic staff. Being the leading health-related benefit provider, Aetna’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates.
In 2008, Aetna was ranked 1st in Fortune's 2008 Most Admired Health Care Company and was also recognized as one of the "Best Places to Launch a Career" in 2008 by Business Week.
Aetna (Shanghai) Enterprise Services Co. Ltd aims to introduce international concepts and practice of health management services into China to provide high quality health management services.
For more information, please visit our website:
www.aetnainternational.com
跨入21世纪，安泰集团已发展成为国际领先的专业健康福利保障公司，业务范围涵盖健康保险产品及相关服务，其中包括医疗、药物、牙科、行为健康、团体人寿和伤残计划，以及针对公共医疗补助计划的医疗管理功能和保健管理服务。
安泰集团在全球聘用了超过35000名员工，包括执业医师、护士、药剂师及其他临床专业人士。作为健康福利保障业的翘楚，我们的客户包括员工团体、个人、大学学生、***和小时工、健康计划、资助计划、劳工组织及外籍人员。
2008年3月，安泰集团被美国财富杂志推选为美国最值得推崇的健康福利保障公司。同年，安泰集团也被美国商业周刊杂志推选为最适合开展职业生涯的公司之一。
安态（上海）企业服务有限公司致力引进美国先进的健康管理理念与技术，为中国市场企业客户提供高质量的健康管理服务和健康保险外包服务。
更多信息，请登陆公司网站：
www.aetna.com
Aetna (Shanghai) Enterprise Services Co. Ltd is a wholly owned enterprise of Aetna Inc. Aetna (NYSE: AET) was established in 1853 with headquarter in Hartford, CT, USA. As a global Fortune 500 company, Aetna is a well-known finance – insurance group in the US. Its 2010 revenue exceeded USD 34.2 billion.
Entering into the 21st century, Aetna now is a leading provider of health and related benefits programs, covering health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans.
Aetna has over 35,000 employees worldwide, including licensed physicians, nurses, pharmacists and other clinic staff. Being the leading health-related benefit provider, Aetna’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates.
In 2008, Aetna was ranked 1st in Fortune's 2008 Most Admired Health Care Company and was also recognized as one of the "Best Places to Launch a Career" in 2008 by Business Week.
Aetna (Shanghai) Enterprise Services Co. Ltd aims to introduce international concepts and practice of health management services into China to provide high quality health management services.
For more information, please visit our website:
www.aetnainternational.com
联系方式
- 公司地址：地址：span蒙自路757号