天津招聘

职位描述：
? If you obsess over your customers and delivering practical, scalable reporting and business intelligence, we are the team for you. We are looking for exceptionally talented, bright and driven people to help Amazon be the most customer-centric company on earth. This is your chance to make history with us.

We are building a team in Beijing that will provide support as a service to deliver HR’s people data needs. This role will have a strong focus on operational delivery of data and reporting that ensures outstanding levels of service. You will also support the ongoing development of our services by gathering and responding to Voice of the Customer feedback.

This position will work closely with many teams across the globe to deliver tools and insights that have a direct impact on Amazon’s workforce. Help us build a group on the forefront of using data to transform how Amazon attracts, develops, and retains the world’s best talent. Successful candidates will have experience working on operational teams and knowledge of HR processes and systems.

Responsibilities include:
? Be a main point of contact for individuals with data and reporting needs via email, phone and chat / instant messaging
? Act as a builder, creating reports and dashboards that match to customer requirements
? Resolve queries by referring to documentation and through self-guided exploration; escalating where these cannot be resolved
? Actively seeking the voice of your customers to improve levels of service
? Communicate effectively both verbally and in written form with employees that have minimal data experience
? Train HR users on systems and provide process/system support, develop and maintain functional user documentation
? Active participate in development of BI Tools through expansion of reporting catalog
? Assist with the roll out of new tools and systems to HR teams including execution of testing, and training tasks
? Aid in the creation and maintenance of standard operating procedures, workflow diagrams, and training materials

? Basic Qualifications
? Bachelor’s degree in related field and demonstrated experience in a data-centric function
? Knowledge of data-centric tools (e.g. Excel, Access) and HR process and systems
? Background in reporting and ad-hoc analysis
? Absolute passion for ensuring a great customer experience with every contact
? Ability to work independently and problem solve with little to no direction
? Robust sense of accountability: sound personal judgment, capacity to handle confidential information appropriately, effectively escalate issues
? Great organizational skills and attention to detail; you are able to prioritize multiple tasks simultaneously without sacrificing the ability to dive deep
? Strong interpersonal abilities; you can effectively communicate (both written and verbally) technical information to users with minimal data experience
? Fluent in English


? Preferred Qualifications
? Fluency in multiple languages advantageous
? Working knowledge of Oracle Business Intelligence (OBIEE), Microstrategy, PeopleSoft or other HRMS systems a plus
? Familiarity with data querying and manipulation via SQL (or other tools/languages)

Amazon is an Equal Opportunity Employer 举报 分享

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。