技术支持/ L2 Desktop Support Service
塔塔信息技术（中国）股份有限公司
- 公司规模：1000-5000人
- 公司性质：外资(非欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-01-06
- 工作地点：北京
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：大专
- 语言要求：英语 熟练
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
Level 2 Desktop support services are defined as resolving technical problems for CUSTOMER employees. Specific duties to be undertaken by the Associate are defined as:
Hardware Maintenance
Associate will coordinate with hardware vendor to provide hardware maintenance services and will provide support to the typical types of hardware to be supported including:
Maintain computer servers: daily operation, troubleshooting, daily backup, new software / upgrades / patches installation, etc.
End user technical support and coordinating, including PC, printer, scanner and other peripheral hardware maintenance.
Basic LAN and WAN support under the guide and instruction of CUSTOMER IT team
PABX related basic support, such as end user phone setup and test according to the instruction of CUSTOMER IT team.
Provide problem diagnosis and coordinate the hardware equipment maintenance Associates which are appointed by customer for fixes, repairs, replacement and provision of equivalent loaner equipment.
Desk-side Software Support
The Associate on-site engineer will:
Assist in implementing software corrective actions in those cases.
Perform software diagnostics on behalf of the end-user
Obtain and relay information to a centralized support facility in those cases that the end-user lacks the technical knowledge to do so.
Associate will provide the first line application system support and coordinating, responsible for issue reporting (to higher level IT), follow-up and feedback (to user).
The typical type of software to be supported includes:
Standard Client Operating Systems
Windows 7 Enterprise
Windows XP Professional
Standard Office Applications (Standard Build)
Microsoft Office 2003 & 2007
All standard and major general office automation application, such as Lotus Notes R6 and Symantec Anti-Virus
All standard and major general file compression and self-extracted application
Other Standard Software and Utilities
Network Management and Support
Associate will provide network support service for customer and the service will include the followings:
Network problem happen to the desktop and laptop
Basic network (LAN) trouble shooting
Provide problem diagnosis and coordinate with the network hardware equipment maintenance Associates appointed by CUSTOMER for fixes, repairs, replacement.
Assist with fault finding and problem solving in network problems
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Level 2 Desktop support services are defined as resolving technical problems for CUSTOMER employees. Specific duties to be undertaken by the Associate are defined as:
Hardware Maintenance
Associate will coordinate with hardware vendor to provide hardware maintenance services and will provide support to the typical types of hardware to be supported including:
Maintain computer servers: daily operation, troubleshooting, daily backup, new software / upgrades / patches installation, etc.
End user technical support and coordinating, including PC, printer, scanner and other peripheral hardware maintenance.
Basic LAN and WAN support under the guide and instruction of CUSTOMER IT team
PABX related basic support, such as end user phone setup and test according to the instruction of CUSTOMER IT team.
Provide problem diagnosis and coordinate the hardware equipment maintenance Associates which are appointed by customer for fixes, repairs, replacement and provision of equivalent loaner equipment.
Desk-side Software Support
The Associate on-site engineer will:
Assist in implementing software corrective actions in those cases.
Perform software diagnostics on behalf of the end-user
Obtain and relay information to a centralized support facility in those cases that the end-user lacks the technical knowledge to do so.
Associate will provide the first line application system support and coordinating, responsible for issue reporting (to higher level IT), follow-up and feedback (to user).
The typical type of software to be supported includes:
Standard Client Operating Systems
Windows 7 Enterprise
Windows XP Professional
Standard Office Applications (Standard Build)
Microsoft Office 2003 & 2007
All standard and major general office automation application, such as Lotus Notes R6 and Symantec Anti-Virus
All standard and major general file compression and self-extracted application
Other Standard Software and Utilities
Network Management and Support
Associate will provide network support service for customer and the service will include the followings:
Network problem happen to the desktop and laptop
Basic network (LAN) trouble shooting
Provide problem diagnosis and coordinate with the network hardware equipment maintenance Associates appointed by CUSTOMER for fixes, repairs, replacement.
Assist with fault finding and problem solving in network problems
职能类别： 技术支持/维护工程师
公司介绍
About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model (GNDM), recognised as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 202,500 of the world’s best-trained consultants in 42 countries. The company generated consolidated revenues of US $8.2 billion for year ended March 31, 2011 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at ***********.
关于塔塔咨询服务公司（TCS）
塔塔咨询服务公司是一家专业从事IT服务、商业解决方案和外包服务的公司，致力于为全球客户提供其它公司无可比拟的可靠服务，带来真正的效益。TCS通过其独特的“全球网络交付模式”,为客户提供一系列以咨询为导向的综合IT产品、BPO、基础设施、工程和质量保证服务。该交付模式被誉为软件行业发展的卓越基准。作为印度***的工业集团——塔塔集团旗下的IT咨询服务公司，TCS在全世界42个国家拥有202,500多名训练有素的IT顾问和工程师。截止到2011年3月31日，公司的综合财年收入为82亿美元。公司同时在印度国家证券交易所和孟买证券交易所上市。欲了解更多信息，请访问我们网站***********。
TCS China Profile
TCS pioneered the entry of Indian IT industry in China in 2002 and remains at the forefront of that thrust. TCS is the first WOFE (wholly-owned foreign enterprise) in China and now operates 6 Global Delivery centers (GDCs) --Beijing, Hangzhou, Tianjin, Shenzhen, Shanghai and Dalian.
TCS has been focusing on creating intellectual investments in China by bringing pioneered offshore development methodology into the country. TCS continues to hire talented engineers and IT professionals from the region and its universities, strengthening its existing base in China. Today, TCS China has capabilities in providing services in 9 different languages including English, Mandarin (S & T), Cantonese, Japanese, Korean, Thai, Indonesian, Vietnamese.
In 2005, TCS was invited by Chinese Government to form a Joint Venture (JV) to create a large scale global offshoring base in China. The JV, supported by National Development and Reforms Commission (NDRC), leverages the strengths of the different partners in technology, software development, and consulting, including the best-of-class processes and practices of TCS.
TCS China is serving over 40 Global and domestic clients from Financial Services, Manufacturing, Telecom as well as the Government sector.
TCS中国概况
2002年，塔塔咨询服务公司（TCS）引领印度IT行业率先进入中国市场，成为中国***家印度外商独资企业，并一直保持业内领先优势。
2005年 ，TCS在中国合资成立了塔塔信息技术（中国）股份有限公司（简称TCS中国）。该公司皆在依托中国充足的人才优势，打造一个大型的全球外包基地。
TCS在北京、上海、天津、杭州、深圳以及大连现拥有6个全球交付中心，超过95%的员工是中国本土人才，同时具备9种语言服务能力，包括英文、中文（简体和繁体）、粤语、日语、韩语、泰语、印度尼西亚语和越南语。
TCS中国为全球及国内40多家大型客户提供优质的IT服务，行业涉及金融服务业，制造业，电信。
TCS 成立于1968年
2011财年总收入82亿美元
全球42个国家拥有145个办公机构
超过202,500名员工
在20个国家拥有108个解决方案中心
世界解决方案前十强有6个来自我们的客户
全球***全公司范围内通过CMMI以及PCMM 5级认证的企业
简历投递邮箱：zhijie.ding1@tcs.com
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model (GNDM), recognised as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 202,500 of the world’s best-trained consultants in 42 countries. The company generated consolidated revenues of US $8.2 billion for year ended March 31, 2011 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at ***********.
关于塔塔咨询服务公司（TCS）
塔塔咨询服务公司是一家专业从事IT服务、商业解决方案和外包服务的公司，致力于为全球客户提供其它公司无可比拟的可靠服务，带来真正的效益。TCS通过其独特的“全球网络交付模式”,为客户提供一系列以咨询为导向的综合IT产品、BPO、基础设施、工程和质量保证服务。该交付模式被誉为软件行业发展的卓越基准。作为印度***的工业集团——塔塔集团旗下的IT咨询服务公司，TCS在全世界42个国家拥有202,500多名训练有素的IT顾问和工程师。截止到2011年3月31日，公司的综合财年收入为82亿美元。公司同时在印度国家证券交易所和孟买证券交易所上市。欲了解更多信息，请访问我们网站***********。
TCS China Profile
TCS pioneered the entry of Indian IT industry in China in 2002 and remains at the forefront of that thrust. TCS is the first WOFE (wholly-owned foreign enterprise) in China and now operates 6 Global Delivery centers (GDCs) --Beijing, Hangzhou, Tianjin, Shenzhen, Shanghai and Dalian.
TCS has been focusing on creating intellectual investments in China by bringing pioneered offshore development methodology into the country. TCS continues to hire talented engineers and IT professionals from the region and its universities, strengthening its existing base in China. Today, TCS China has capabilities in providing services in 9 different languages including English, Mandarin (S & T), Cantonese, Japanese, Korean, Thai, Indonesian, Vietnamese.
In 2005, TCS was invited by Chinese Government to form a Joint Venture (JV) to create a large scale global offshoring base in China. The JV, supported by National Development and Reforms Commission (NDRC), leverages the strengths of the different partners in technology, software development, and consulting, including the best-of-class processes and practices of TCS.
TCS China is serving over 40 Global and domestic clients from Financial Services, Manufacturing, Telecom as well as the Government sector.
TCS中国概况
2002年，塔塔咨询服务公司（TCS）引领印度IT行业率先进入中国市场，成为中国***家印度外商独资企业，并一直保持业内领先优势。
2005年 ，TCS在中国合资成立了塔塔信息技术（中国）股份有限公司（简称TCS中国）。该公司皆在依托中国充足的人才优势，打造一个大型的全球外包基地。
TCS在北京、上海、天津、杭州、深圳以及大连现拥有6个全球交付中心，超过95%的员工是中国本土人才，同时具备9种语言服务能力，包括英文、中文（简体和繁体）、粤语、日语、韩语、泰语、印度尼西亚语和越南语。
TCS中国为全球及国内40多家大型客户提供优质的IT服务，行业涉及金融服务业，制造业，电信。
TCS 成立于1968年
2011财年总收入82亿美元
全球42个国家拥有145个办公机构
超过202,500名员工
在20个国家拥有108个解决方案中心
世界解决方案前十强有6个来自我们的客户
全球***全公司范围内通过CMMI以及PCMM 5级认证的企业
简历投递邮箱：zhijie.ding1@tcs.com
联系方式
- Email：zhijie.ding1@tcs.comResponsibility
- 公司地址：建国门外大街 1 号 国贸大厦 3 座 12 层