值班经理 Duty Manager
天津滨海泰达酒店开发有限公司万丽泰达酒店
- 公司规模：150-500人
- 公司性质：合资(欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2017-01-04
- 工作地点：天津-滨海新区
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：大专
- 语言要求：英语 精通 普通话 精通
- 职位月薪：4500-5999/月
- 职位类别：大堂经理
职位描述
职位描述：
Practice R-Way Service; set an example to be followed.
实践R-Way服务， 以身作则。
To ensure that front desk operation is working in a professional manner at all times.
确保前台的工作保持专业性。
Will perform front desk clerk and cashier responsibilities and duties when needed.
如有需要兼顾前台文员及收银员的工作。
To train Front Desk Clerks on a daily basis, on-the-job during 15 minutes training. Assist the Front Office Manager in all areas to ensure a correct and smooth operating department.
每天为前台文员培训， 15分钟在岗培训。协助前厅部经理顺利完成各项工作。
Responsible for the efficient and professional operation of the Front Desk, creating a productive and positive atmosphere, including relationship with other departments.
确保前台的运作专业有效，创造一个高效率，积极的氛围，并和其他部门保持良好的关系。
Ensure smooth check-in and check-out of all guests during peak hours, through properly handling guest accounts and with efficient service provided to all guests.
高峰时期在前台帮助顺利完成客人的入住及离店手续，认真处理客人账户以提供便捷的服务。
Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
在规定内为客人解决一切问题满足他们的需要。
Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel.
报告工作的时候着工服佩戴名牌。 个人仪表必须符合酒店要求。
Be highly familiar and adhere to all policies, problem seeker and standards.
熟悉并遵守 所有酒店规章制度和标准。并能发现问题。
Acts empowered and have a though knowledge of TQM tools and guidelines-also empower all associates to provide an outstanding service by using their empowerment guidelines.
对时间控制管理体系有良好的认识，培训员工利用此体系提供良好的服务。
Ensure that work area is always clean, neat and organized.
确保工作区域整洁有序。
Be prepared to work the night shift when needed.
如果有必要，须上夜班。
Check the information board, daily event sheet and update on daily operations.
察看信息板，每日活动表并及时更新工作安排。
Have knowledge about sales strategy, packages, promotions, including hotel rooms, type of room’s amenities, services of hotel, etc.
对销售战略，包价，促销及客房， 房间配套用品、服务等有很好的了解。
Be able to work according to budget, keep constant eye on staffing level and control costs as much as you can.
根据预算工作，注意员工增减以最大限度的控制成本。
Check opening house count and establish rate to be quoted during the day with the Reservations Manager and the Front Office Manager.
和前厅部经理及预定部经理共同审查门市价。
Report any unusual occurrences immediately to the Front Office Manager.
向前厅部经理报告一切异常情况。
At all times strive to represent Marriott in the most professional, courteous manner.
在任何时候都要呈现出万豪谦恭有礼的专业风范。
Management reserves the right to change or amend this job description at its sole discretion.
管理层有权独立修改此工作描述。
Meet an in-depth understanding of each level of Marriott Reward Program, Marriott Miles & affiliate Airline partners. Ensure all associates are trained regularly in benefits for each program.
对万豪各层次的奖励计划，航空公司合作伙伴有很深刻地认识。确保员工定期得到相应的培训。
Ensure that every qualified guest that checks-in to the hotel is enrolled in the Marriott Rewards program, and if the guest is already a member to take his membership number. All the associates to be trained on this and practice followed meticulously.
确保所有符合条件的客人在登记入住的时候加入万豪奖励计划，如果此客人已经是会员要记录下会员号码。所有员工都要有此相关培训并按此实施。
Be responsible for insuring that all the guest comments are passed on to the centralized Guest Response area and are updated in all necessary Guest History databases.
确保客人意见及时传达到对客服务部门并及时更新客人记录。
Attend training sessions and meeting as required.
如有必要须出席培训会议。
Conduct the daily 15 minute training session on various task breakdowns/ service sequence/ LSOP of their respective sub-areas in Front Office. This is to be practiced on all the 365/366 days in a year.
每日15分钟培训会议，对分支部门分配任务及讲解本地操作标准。
Maintain safety by adhering to sagest polices, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.
坚持使用干练的警员来保证安全性，负责及时报告突发事件。支持所有保安系统。在湿滑地面上行走要小心。 在操作设备前一定要有适宜的安全培训。
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel such as Food and Beverage outlets, Banquet facilities, Fitness Club and be able to answer to all such guest related queries.
对客房、位置 、 客房用品以及其他餐饮、宴会、健康中心等方面的服务设施，了解并能解决客人的相关问题。
Use guest name whenever possible.
近可能的称呼客人的名字。
Ensure all guests experiencing a problem receive an appropriate response, any promised compensations is delivered and all guests receive appropriate follow up in a timely and professional manner by using the LEARN process.
确保所有客人的问题都得到合理的解决，一切允诺的赔偿都能得到履行并且通过运用LEARN程序，所有的客人都能得到专业及时地回访。
任职要求：
Should have a minimum of 3 years managerial experience
需要具备3年经验。
Should be well versed Front Office and related departmental operations.
精通前厅部及相关部门的运转。
Flair for management required.
有管理才能。
Good command of written and spoken Mandarin.
普通话书写、会话流利。
Good command of written and spoken English.
英文书写、会话流利。
Must be a graduate/diploma holder from a recognized hotel school.
持有被认可的酒店管理学院的毕业证书。
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Practice R-Way Service; set an example to be followed.
实践R-Way服务， 以身作则。
To ensure that front desk operation is working in a professional manner at all times.
确保前台的工作保持专业性。
Will perform front desk clerk and cashier responsibilities and duties when needed.
如有需要兼顾前台文员及收银员的工作。
To train Front Desk Clerks on a daily basis, on-the-job during 15 minutes training. Assist the Front Office Manager in all areas to ensure a correct and smooth operating department.
每天为前台文员培训， 15分钟在岗培训。协助前厅部经理顺利完成各项工作。
Responsible for the efficient and professional operation of the Front Desk, creating a productive and positive atmosphere, including relationship with other departments.
确保前台的运作专业有效，创造一个高效率，积极的氛围，并和其他部门保持良好的关系。
Ensure smooth check-in and check-out of all guests during peak hours, through properly handling guest accounts and with efficient service provided to all guests.
高峰时期在前台帮助顺利完成客人的入住及离店手续，认真处理客人账户以提供便捷的服务。
Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
在规定内为客人解决一切问题满足他们的需要。
Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel.
报告工作的时候着工服佩戴名牌。 个人仪表必须符合酒店要求。
Be highly familiar and adhere to all policies, problem seeker and standards.
熟悉并遵守 所有酒店规章制度和标准。并能发现问题。
Acts empowered and have a though knowledge of TQM tools and guidelines-also empower all associates to provide an outstanding service by using their empowerment guidelines.
对时间控制管理体系有良好的认识，培训员工利用此体系提供良好的服务。
Ensure that work area is always clean, neat and organized.
确保工作区域整洁有序。
Be prepared to work the night shift when needed.
如果有必要，须上夜班。
Check the information board, daily event sheet and update on daily operations.
察看信息板，每日活动表并及时更新工作安排。
Have knowledge about sales strategy, packages, promotions, including hotel rooms, type of room’s amenities, services of hotel, etc.
对销售战略，包价，促销及客房， 房间配套用品、服务等有很好的了解。
Be able to work according to budget, keep constant eye on staffing level and control costs as much as you can.
根据预算工作，注意员工增减以最大限度的控制成本。
Check opening house count and establish rate to be quoted during the day with the Reservations Manager and the Front Office Manager.
和前厅部经理及预定部经理共同审查门市价。
Report any unusual occurrences immediately to the Front Office Manager.
向前厅部经理报告一切异常情况。
At all times strive to represent Marriott in the most professional, courteous manner.
在任何时候都要呈现出万豪谦恭有礼的专业风范。
Management reserves the right to change or amend this job description at its sole discretion.
管理层有权独立修改此工作描述。
Meet an in-depth understanding of each level of Marriott Reward Program, Marriott Miles & affiliate Airline partners. Ensure all associates are trained regularly in benefits for each program.
对万豪各层次的奖励计划，航空公司合作伙伴有很深刻地认识。确保员工定期得到相应的培训。
Ensure that every qualified guest that checks-in to the hotel is enrolled in the Marriott Rewards program, and if the guest is already a member to take his membership number. All the associates to be trained on this and practice followed meticulously.
确保所有符合条件的客人在登记入住的时候加入万豪奖励计划，如果此客人已经是会员要记录下会员号码。所有员工都要有此相关培训并按此实施。
Be responsible for insuring that all the guest comments are passed on to the centralized Guest Response area and are updated in all necessary Guest History databases.
确保客人意见及时传达到对客服务部门并及时更新客人记录。
Attend training sessions and meeting as required.
如有必要须出席培训会议。
Conduct the daily 15 minute training session on various task breakdowns/ service sequence/ LSOP of their respective sub-areas in Front Office. This is to be practiced on all the 365/366 days in a year.
每日15分钟培训会议，对分支部门分配任务及讲解本地操作标准。
Maintain safety by adhering to sagest polices, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.
坚持使用干练的警员来保证安全性，负责及时报告突发事件。支持所有保安系统。在湿滑地面上行走要小心。 在操作设备前一定要有适宜的安全培训。
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel such as Food and Beverage outlets, Banquet facilities, Fitness Club and be able to answer to all such guest related queries.
对客房、位置 、 客房用品以及其他餐饮、宴会、健康中心等方面的服务设施，了解并能解决客人的相关问题。
Use guest name whenever possible.
近可能的称呼客人的名字。
Ensure all guests experiencing a problem receive an appropriate response, any promised compensations is delivered and all guests receive appropriate follow up in a timely and professional manner by using the LEARN process.
确保所有客人的问题都得到合理的解决，一切允诺的赔偿都能得到履行并且通过运用LEARN程序，所有的客人都能得到专业及时地回访。
任职要求：
Should have a minimum of 3 years managerial experience
需要具备3年经验。
Should be well versed Front Office and related departmental operations.
精通前厅部及相关部门的运转。
Flair for management required.
有管理才能。
Good command of written and spoken Mandarin.
普通话书写、会话流利。
Good command of written and spoken English.
英文书写、会话流利。
Must be a graduate/diploma holder from a recognized hotel school.
持有被认可的酒店管理学院的毕业证书。
职能类别： 大堂经理
公司介绍
天津万丽泰达酒店及会议中心于2004年6月28日正式开业，由万豪国际集团管理，是目前中国区拥有最大规模会议设施的万丽品牌酒店，会议中心面积逾6109平方米，包括一个能容纳800位观众的国际报告厅、两个能容纳1000人的宴会厅和12个中小规模会议室。酒店提供客房、餐饮、会议、商务及娱乐等全方位服务，拥有客房301套，包括51间套房，同时还拥有总面积为12147平方米能同时容纳400辆车的停车楼一座。另外，拥有114间豪华套房的天津泰达行政公寓已于2015年6月份正式开业，实现了酒店双品牌经营、多元化发展。
酒店一直沿用万豪商业哲学，视我们的同事为最有价值资产，如果我们能善待所有同事，令他们开心地工作，这样，客人亦能得到同事们的悉心照顾。酒店时常保持一个信念，就是令每一位客人离开时都能感到称心如意，无论客人是因何而来，在这里总会发现一些美妙新颖的事物。
我们免费为员工提供每日四餐的员工餐，宽敞明亮的宿舍环境（含单独卫生间、淋浴间），如果您对于我酒店的职位有兴趣，欢迎投递简历，或直接申请该职位。请务必在简历中写明您的E-mail（电子邮件）地址和联系电话，我们会将面试通知电邮至您指定的邮箱。
Renaissance Tianjin TEDA Convention Center Hotel was opened on Jun. 28, 2004 and managed by Marriott International Company. As China’s first Renaissance Hotel with the large banquet and conference facilities covering over 6,109 square meters, which including a 800 seats Auditorium, two Ballroom for 1000 people banquet, plus 12 Meeting Rooms. The hotel is a full service property with Guest room, Food & Beverage, Function & Business facilities, etc. It comprises the 301 rooms including 51 suites, and covering 12147 square meters park building with 400 car space. What’s more, TEDA Tianjin Marriott Executive Apartments boasts 114 luxury suite rooms, opened in June 2015,which realize dual-brand management and diversified development.
We have been always preceding the simple commercial philosophy made by Mr. Marriott, the emphasis of which is to regard our associates as the greatest assets. If we take care of every associate and create a pleasant working atmosphere, then our guests can enjoy contented services from our associates. Moreover, there is always a faith in our hotel to ensure each guest leaving with satisfaction. No matter where or why they travel, there’s always something wonderfully new to be found.
福利待遇：
1.酒店提供集体户口，帮助应届毕业生解决户口留津；
2.完善的福利待遇, 带薪年假，季度奖，年终奖，语言津贴，取暖补助/防暑降温补助、市区班车，五险一金；
3.免费提供住宿及用餐，宿舍内配有独立卫生间，独立淋浴间，24小时热水供给；
4.完善的培训发展体系，带薪培训，为员工提供语言/服务技能/品牌文化等多种培训；
5.丰富多彩的员工活动，如:员工风采大赛/发现泰达/摄影大赛/优秀员工评选/员工生日会等；
6.酒店配有员工活动室，内有台球桌/图书报刊/电视，丰富员工生活；
7.可享受万豪集团酒店内部员工折扣优惠客房；
8.班干部/党员优先；
9.国际平台的发展空间。
酒店一直沿用万豪商业哲学，视我们的同事为最有价值资产，如果我们能善待所有同事，令他们开心地工作，这样，客人亦能得到同事们的悉心照顾。酒店时常保持一个信念，就是令每一位客人离开时都能感到称心如意，无论客人是因何而来，在这里总会发现一些美妙新颖的事物。
我们免费为员工提供每日四餐的员工餐，宽敞明亮的宿舍环境（含单独卫生间、淋浴间），如果您对于我酒店的职位有兴趣，欢迎投递简历，或直接申请该职位。请务必在简历中写明您的E-mail（电子邮件）地址和联系电话，我们会将面试通知电邮至您指定的邮箱。
Renaissance Tianjin TEDA Convention Center Hotel was opened on Jun. 28, 2004 and managed by Marriott International Company. As China’s first Renaissance Hotel with the large banquet and conference facilities covering over 6,109 square meters, which including a 800 seats Auditorium, two Ballroom for 1000 people banquet, plus 12 Meeting Rooms. The hotel is a full service property with Guest room, Food & Beverage, Function & Business facilities, etc. It comprises the 301 rooms including 51 suites, and covering 12147 square meters park building with 400 car space. What’s more, TEDA Tianjin Marriott Executive Apartments boasts 114 luxury suite rooms, opened in June 2015,which realize dual-brand management and diversified development.
We have been always preceding the simple commercial philosophy made by Mr. Marriott, the emphasis of which is to regard our associates as the greatest assets. If we take care of every associate and create a pleasant working atmosphere, then our guests can enjoy contented services from our associates. Moreover, there is always a faith in our hotel to ensure each guest leaving with satisfaction. No matter where or why they travel, there’s always something wonderfully new to be found.
福利待遇：
1.酒店提供集体户口，帮助应届毕业生解决户口留津；
2.完善的福利待遇, 带薪年假，季度奖，年终奖，语言津贴，取暖补助/防暑降温补助、市区班车，五险一金；
3.免费提供住宿及用餐，宿舍内配有独立卫生间，独立淋浴间，24小时热水供给；
4.完善的培训发展体系，带薪培训，为员工提供语言/服务技能/品牌文化等多种培训；
5.丰富多彩的员工活动，如:员工风采大赛/发现泰达/摄影大赛/优秀员工评选/员工生日会等；
6.酒店配有员工活动室，内有台球桌/图书报刊/电视，丰富员工生活；
7.可享受万豪集团酒店内部员工折扣优惠客房；
8.班干部/党员优先；
9.国际平台的发展空间。
联系方式
- 公司地址：上班地址：滨海新区第二大街29号万丽酒店