行李员 Bellman
天津滨海泰达酒店开发有限公司万丽泰达酒店
- 公司规模：150-500人
- 公司性质：合资(欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2017-01-04
- 工作地点：天津-滨海新区
- 招聘人数：2人
- 工作经验：1年经验
- 学历要求：大专
- 语言要求：英语 熟练
- 职位月薪：2000-2999/月
- 职位类别：行李员
职位描述
职位描述：
Practice R-Way Service; set an example to be followed.
实践R-Way服务， 以身作则。
To adhere to hotel service standards and be able to work in different areas in the hotel like main porch and banquet porch when asked for and required by the hotel supervisors.
坚持酒店服务标准，如上级要求， 能在不同区域内工作，例如；酒店走廊，宴会走廊。
To welcome all guests arriving at the hotel.
欢迎所有到店客人。
To escort guests to the rooms and familiarize them with the facilities.
引领客人到房间并介绍房间内设施。
To assist guests at porch.
在走廊里协助客人。
To call cars/ taxis for guests/ visitors.
帮助客人和来访者安排出租车和汽车。
To assist car valets in parking cars.
代客泊车。
To maintain porch decorum and upkeep cleanliness of the area.
谦恭有礼，保持工作区域整洁。
To do fax and message delivery.
递送传真和留言。
Be familiar with the property and services provided, as well as possess local knowledge, update with current events and places of interest.
熟悉酒店设施和服务项目，对本地情况了解，及时更新本地实事。
Ensure department cleanliness is maintained at all times.
确保部门区域整洁。
Ensure all guests experiencing a problem receive an appropriate response, any promised compensations is delivered and all guests receive appropriate follow up in a timely and professional manner by using the LEARN process.
确保所有客人的问题得到解决，履行一切承诺过的赔偿，通过运用LEARN程序确保客人得到专业及时地跟办。
Know how to offer and arrange car rental, airline, train tickets and other traveling requirements.
了解怎样安排和处理租车、航班、火车票和其他旅行需求。
Have a good knowledge of the local area including restaurants, bars, shopping facilities, sightseeing and location of corporate offices. Always recommend in-house services and facilities first.
了解本地情况，如餐厅、酒吧、购物观光场所及本地知名公司。先介绍店内服务设施。
Be informed about special events & functions taking place in the city.
了解本市实事
Have thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each.
对酒店消防规定和政策、意外事件报告、安全程序和相应的直接责任。确保所有员工得到适宜的操作程序培训。
Be responsible for the ensuring that guest or operational issues are passed on to the centralized Guest Response area and are updated in all necessary Guest History databases.
确保客人或工作问题别及时反映到对客服务部门并更新全部有必要的客户历史。
Ensure all or any unusual occurrences in the department are reported to the immediate supervisor.
及时向上级报告所有异常情况。
Answer telephone calls within three rings and according to property’s standard.
根据标准，在电话铃响3声之内接听电话。
Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel.
报告工作时，着工服佩戴名牌。个人仪表必须遵照酒店标准。
ENSURE logbooks, trace files, checklists are well maintained and listed/ followed accordingly.
确保工作日志，追踪档案文件，检查清单保存完好并遵照其执行。
Attend training sessions and meetings as required.
如有需要参与培训会议。
To always be on guard and alert especially at the porch, keep an eye on people coming in or going out of the hotel and keeping the Security Department and the Assistant Manager informed of any suspicious object, incident or characters.
时刻保持警觉，注意进出酒店的人并向保安部和大堂经理汇报一切可疑的人、物和事件。
To perform any other duties as assigned by management.
完成管理层交给的任务。
Maintain safety towards oneself as well as fellow associates and in-house or out-house guests by upholding safety policies and being responsible to report all occurrences to management and associates immediately, Support and act upon all safety programs. Ensure proper safety instructions are given and understand before operating any equipment.
支持酒店安全政策并贯彻，负责及时向管理层及员工报告一切发生的事件保证员工及酒店客人的安全。 确保员工在上岗前得到相应培训。
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel such as Food and Beverage outlets, Banquet facilities, Fitness Club and be able to answer to all such guest related queries.
对客房、位置 、 客房用品以及其他餐饮、宴会、健康中心等方面的服务设施了解并能解决客人的相关问题。
任职要求：
1-2 years of work experience as Doorman / Valet would be an added advantage.
有门童贴身管家1-2年经验。
Must be - Pleasing, Charming, Honest, Sense of Humor, Right Attitude and Physically Fit.
和善、外貌较好、诚实、幽默、态度端正、健康。
Must have a command over Mandarin and English Language.
良好的英语及普通话。
举报
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Practice R-Way Service; set an example to be followed.
实践R-Way服务， 以身作则。
To adhere to hotel service standards and be able to work in different areas in the hotel like main porch and banquet porch when asked for and required by the hotel supervisors.
坚持酒店服务标准，如上级要求， 能在不同区域内工作，例如；酒店走廊，宴会走廊。
To welcome all guests arriving at the hotel.
欢迎所有到店客人。
To escort guests to the rooms and familiarize them with the facilities.
引领客人到房间并介绍房间内设施。
To assist guests at porch.
在走廊里协助客人。
To call cars/ taxis for guests/ visitors.
帮助客人和来访者安排出租车和汽车。
To assist car valets in parking cars.
代客泊车。
To maintain porch decorum and upkeep cleanliness of the area.
谦恭有礼，保持工作区域整洁。
To do fax and message delivery.
递送传真和留言。
Be familiar with the property and services provided, as well as possess local knowledge, update with current events and places of interest.
熟悉酒店设施和服务项目，对本地情况了解，及时更新本地实事。
Ensure department cleanliness is maintained at all times.
确保部门区域整洁。
Ensure all guests experiencing a problem receive an appropriate response, any promised compensations is delivered and all guests receive appropriate follow up in a timely and professional manner by using the LEARN process.
确保所有客人的问题得到解决，履行一切承诺过的赔偿，通过运用LEARN程序确保客人得到专业及时地跟办。
Know how to offer and arrange car rental, airline, train tickets and other traveling requirements.
了解怎样安排和处理租车、航班、火车票和其他旅行需求。
Have a good knowledge of the local area including restaurants, bars, shopping facilities, sightseeing and location of corporate offices. Always recommend in-house services and facilities first.
了解本地情况，如餐厅、酒吧、购物观光场所及本地知名公司。先介绍店内服务设施。
Be informed about special events & functions taking place in the city.
了解本市实事
Have thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each.
对酒店消防规定和政策、意外事件报告、安全程序和相应的直接责任。确保所有员工得到适宜的操作程序培训。
Be responsible for the ensuring that guest or operational issues are passed on to the centralized Guest Response area and are updated in all necessary Guest History databases.
确保客人或工作问题别及时反映到对客服务部门并更新全部有必要的客户历史。
Ensure all or any unusual occurrences in the department are reported to the immediate supervisor.
及时向上级报告所有异常情况。
Answer telephone calls within three rings and according to property’s standard.
根据标准，在电话铃响3声之内接听电话。
Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel.
报告工作时，着工服佩戴名牌。个人仪表必须遵照酒店标准。
ENSURE logbooks, trace files, checklists are well maintained and listed/ followed accordingly.
确保工作日志，追踪档案文件，检查清单保存完好并遵照其执行。
Attend training sessions and meetings as required.
如有需要参与培训会议。
To always be on guard and alert especially at the porch, keep an eye on people coming in or going out of the hotel and keeping the Security Department and the Assistant Manager informed of any suspicious object, incident or characters.
时刻保持警觉，注意进出酒店的人并向保安部和大堂经理汇报一切可疑的人、物和事件。
To perform any other duties as assigned by management.
完成管理层交给的任务。
Maintain safety towards oneself as well as fellow associates and in-house or out-house guests by upholding safety policies and being responsible to report all occurrences to management and associates immediately, Support and act upon all safety programs. Ensure proper safety instructions are given and understand before operating any equipment.
支持酒店安全政策并贯彻，负责及时向管理层及员工报告一切发生的事件保证员工及酒店客人的安全。 确保员工在上岗前得到相应培训。
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel such as Food and Beverage outlets, Banquet facilities, Fitness Club and be able to answer to all such guest related queries.
对客房、位置 、 客房用品以及其他餐饮、宴会、健康中心等方面的服务设施了解并能解决客人的相关问题。
任职要求：
1-2 years of work experience as Doorman / Valet would be an added advantage.
有门童贴身管家1-2年经验。
Must be - Pleasing, Charming, Honest, Sense of Humor, Right Attitude and Physically Fit.
和善、外貌较好、诚实、幽默、态度端正、健康。
Must have a command over Mandarin and English Language.
良好的英语及普通话。
职能类别： 行李员
公司介绍
天津万丽泰达酒店及会议中心于2004年6月28日正式开业，由万豪国际集团管理，是目前中国区拥有最大规模会议设施的万丽品牌酒店，会议中心面积逾6109平方米，包括一个能容纳800位观众的国际报告厅、两个能容纳1000人的宴会厅和12个中小规模会议室。酒店提供客房、餐饮、会议、商务及娱乐等全方位服务，拥有客房301套，包括51间套房，同时还拥有总面积为12147平方米能同时容纳400辆车的停车楼一座。另外，拥有114间豪华套房的天津泰达行政公寓已于2015年6月份正式开业，实现了酒店双品牌经营、多元化发展。
酒店一直沿用万豪商业哲学，视我们的同事为最有价值资产，如果我们能善待所有同事，令他们开心地工作，这样，客人亦能得到同事们的悉心照顾。酒店时常保持一个信念，就是令每一位客人离开时都能感到称心如意，无论客人是因何而来，在这里总会发现一些美妙新颖的事物。
我们免费为员工提供每日四餐的员工餐，宽敞明亮的宿舍环境（含单独卫生间、淋浴间），如果您对于我酒店的职位有兴趣，欢迎投递简历，或直接申请该职位。请务必在简历中写明您的E-mail（电子邮件）地址和联系电话，我们会将面试通知电邮至您指定的邮箱。
Renaissance Tianjin TEDA Convention Center Hotel was opened on Jun. 28, 2004 and managed by Marriott International Company. As China’s first Renaissance Hotel with the large banquet and conference facilities covering over 6,109 square meters, which including a 800 seats Auditorium, two Ballroom for 1000 people banquet, plus 12 Meeting Rooms. The hotel is a full service property with Guest room, Food & Beverage, Function & Business facilities, etc. It comprises the 301 rooms including 51 suites, and covering 12147 square meters park building with 400 car space. What’s more, TEDA Tianjin Marriott Executive Apartments boasts 114 luxury suite rooms, opened in June 2015,which realize dual-brand management and diversified development.
We have been always preceding the simple commercial philosophy made by Mr. Marriott, the emphasis of which is to regard our associates as the greatest assets. If we take care of every associate and create a pleasant working atmosphere, then our guests can enjoy contented services from our associates. Moreover, there is always a faith in our hotel to ensure each guest leaving with satisfaction. No matter where or why they travel, there’s always something wonderfully new to be found.
福利待遇：
1.酒店提供集体户口，帮助应届毕业生解决户口留津；
2.完善的福利待遇, 带薪年假，季度奖，年终奖，语言津贴，取暖补助/防暑降温补助、市区班车，五险一金；
3.免费提供住宿及用餐，宿舍内配有独立卫生间，独立淋浴间，24小时热水供给；
4.完善的培训发展体系，带薪培训，为员工提供语言/服务技能/品牌文化等多种培训；
5.丰富多彩的员工活动，如:员工风采大赛/发现泰达/摄影大赛/优秀员工评选/员工生日会等；
6.酒店配有员工活动室，内有台球桌/图书报刊/电视，丰富员工生活；
7.可享受万豪集团酒店内部员工折扣优惠客房；
8.班干部/党员优先；
9.国际平台的发展空间。
酒店一直沿用万豪商业哲学，视我们的同事为最有价值资产，如果我们能善待所有同事，令他们开心地工作，这样，客人亦能得到同事们的悉心照顾。酒店时常保持一个信念，就是令每一位客人离开时都能感到称心如意，无论客人是因何而来，在这里总会发现一些美妙新颖的事物。
我们免费为员工提供每日四餐的员工餐，宽敞明亮的宿舍环境（含单独卫生间、淋浴间），如果您对于我酒店的职位有兴趣，欢迎投递简历，或直接申请该职位。请务必在简历中写明您的E-mail（电子邮件）地址和联系电话，我们会将面试通知电邮至您指定的邮箱。
Renaissance Tianjin TEDA Convention Center Hotel was opened on Jun. 28, 2004 and managed by Marriott International Company. As China’s first Renaissance Hotel with the large banquet and conference facilities covering over 6,109 square meters, which including a 800 seats Auditorium, two Ballroom for 1000 people banquet, plus 12 Meeting Rooms. The hotel is a full service property with Guest room, Food & Beverage, Function & Business facilities, etc. It comprises the 301 rooms including 51 suites, and covering 12147 square meters park building with 400 car space. What’s more, TEDA Tianjin Marriott Executive Apartments boasts 114 luxury suite rooms, opened in June 2015,which realize dual-brand management and diversified development.
We have been always preceding the simple commercial philosophy made by Mr. Marriott, the emphasis of which is to regard our associates as the greatest assets. If we take care of every associate and create a pleasant working atmosphere, then our guests can enjoy contented services from our associates. Moreover, there is always a faith in our hotel to ensure each guest leaving with satisfaction. No matter where or why they travel, there’s always something wonderfully new to be found.
福利待遇：
1.酒店提供集体户口，帮助应届毕业生解决户口留津；
2.完善的福利待遇, 带薪年假，季度奖，年终奖，语言津贴，取暖补助/防暑降温补助、市区班车，五险一金；
3.免费提供住宿及用餐，宿舍内配有独立卫生间，独立淋浴间，24小时热水供给；
4.完善的培训发展体系，带薪培训，为员工提供语言/服务技能/品牌文化等多种培训；
5.丰富多彩的员工活动，如:员工风采大赛/发现泰达/摄影大赛/优秀员工评选/员工生日会等；
6.酒店配有员工活动室，内有台球桌/图书报刊/电视，丰富员工生活；
7.可享受万豪集团酒店内部员工折扣优惠客房；
8.班干部/党员优先；
9.国际平台的发展空间。
联系方式
- 公司地址：上班地址：滨海新区第二大街29号万丽酒店