天津招聘

职位描述：

Main Accountabilities:

MISSIONS

-Manage claims and product returns of the above-described sales area in direct contact with customers’ quality manager and under the coordination of KAM

- Involve him(her)self in customers’ meetings, under the coordination of KAM

-Carry out products analysis from field returns, claims and customer assembly lines.

- Participate and contribute to the set up and the improvement of quality system.

MAIN TASKS and OBJECTIVES

Customer Quality

- Perform analyzes on failed products according to existing procedures and processes leading to the determination of the origin of defects as well as the allocation of its responsibility.

- Ensure daily monitoring of packages or pallets entering the dedicated area of returned products thanks to a tracking file - with a view to organizing the treatment (analysis + report) within 10 working days max.

- Manage the service area: respect of standards with regards to stored pallets, stored products after expertise, waste disposal, 5 S.

- Contribute to improve and develop the quality department set of tools with the support of the OEM GCC.

- Participate to customer visits as part of performance monitoring quality and continuous im-provement.

- Perform on-site expertise (field returns or line rejects) and manage reworks, sorting of goods (if need be) for major incidents with the support of OEM GCC Quality Manager.

-Perform statistics from quality database for the considered market.

- Participate in the quality problems solving.

- Support returns and claims processing.

Product audits / testing expertise

- Carry out hydraulic tests, held in static pressure, according to Quality instructions.

Quality system

- Prepare, update and propose improvements of procedures, processes - procedures relating to the associated treatment of non-conformities, corrective and preventive actions, internal audits, industrialization, control design, continuous, customers’ oriented improvements.

Requirements:

1. Technical background

2. Rigorous, methodical, persevering, ability to team-working

3. Overall view + analytical skills

4. Electrical accreditation appreciated.

5. Knowledge of office software (e.g. Excel, Word, Access)

6. Fluent in English

7. Knowledge of problem solving method and quality tools (e.g. FMEA , SPC, PDCA)

8. Knowledge of methods and means of electrical measurement, dimensional and sealing techniques.

9. Frequent travel to customer (France or abroad): at least twice a month.

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威乐（中国）水泵系统有限公司是威乐集团（WILO SE）在全球的重要分支机构，1995年进入中国，历经20余年的发展，全国共有14 家分公司，员工近800 人。目前，威乐中国的总部、研发中心设在北京，并且分别在北京和秦皇岛拥有2 家工厂 。威乐(Wilo)以改善中国人的生活用水为己任，积极投入水泵的研发生产，产品主要用于供热、制冷和空调技术以及供水和污水处理以及工业等领域，同时还生产泵类产品所需的电机、配套的控制装置等。

威乐(Wilo)总部位于德国的多特蒙德，是全球领先的水泵和水泵系统制造商之一。公司于1872 年成立，当时只是一家铜和黄铜制品厂，历经了140 多年的发展，目前威乐公司在全球拥有60 多家子公司，员工约7600 人。

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