天津招聘

职位描述：
？ Logging, Co-ordination & escalation of issues and incidents - logged in Remedy
？ Track incidents and provide regular updates to users on request status and progress.
？ Trouble shooting – log file investigation and extract details for review
？ Follow escalation procedures during outages and ensure root-cause analysis is performed.
？ Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement
？ Supply agreed metrics, KPI’s and trend reporting
？ Oversee End of Day batches and troubleshoot to resolve failures.
？ Escalate issues with any delays from upstream applications
？ Escalate issues to the 2nd / 3rd line teams to keep within SLA.
？ Act as a co-ordination point where there are complex / multiple areas affected by an incident / issue
？ Ensure all new deployments have supplied correct documentation and training
？ Maintain the support documentation to ensure all areas in scope are current and accurate
？ Proactive approach to technology related activities
？ Highlight user training and education needs.

            SELECTION CRITERIA:

Experience/Skills Required:

？ Bachelor’s degree or equivalent
？ Should have relevant experience in systems and users support for the Investment Banking industry.
？ Strong team player, effective in communicating internationally and used to working closely with clients.
？ Ability to work under pressure and deliver excellent results.
？ Ability to multi task and work across different applications supported within the Financial Markets world.
？ Strong verbal and written communication skills.
？ Must be a quick self learner and possess ability to work remotely and independently.
                    
Experience/Skills Preferred:

？ Candidates with expert knowledge in Unix/Linux and Java programming would be highly preferred.
？ Knowledge of multi tier systems in general (Application server, middleware, backend)
？ Understanding of Web based technologies
？ Understanding of Networks
？ Good understanding on the concept of ITIL
？ Past Production Support Experience is a must
？ Financial market experience is required. Experience in FX and ALM is a plus
？ Languages: Java, Shell scripts, SQL, python
？ Database: Oracle(9i or higher)
？ OS: Linux
？ Monitoring Tools: Geneos, Control-M 举报 分享

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