天津招聘

职位描述：
岗位职责:

Primary General Responsibilities:
? Provide excellent services in greeting customers.
? Assist patients with registration documents
? Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,
? Direct patients in the right direction, escort patients as much as possible
? Maintain a thorough knowledge of hospital charges/ discounts/ packages/ facilities/ special events etc.
? Act as Concierge by booking airline tickets, hotel rooms and providing patient and visitors with local information they may request.
? Assist in scheduling appointments including all satellite clinics
? Greet the new patient at lobby reception and help with filling up the registration forms, accompany patient to clinic. Greet the established patient at the clinic and offer patient the name card.
? Build up a rapport with patients to offer personalized services to them. Help with patient requests, e.g. help organize copies of medical records and send to patients.
? Help inpatients to get any type of services desired (visa extensions, hair dresser, etc)
? Escort patients outside the hospital if approved by attending physician and PS managers, i.e. visa process
? Assist in resolving patient complains
? Ensure that comments and complaints are properly logged and acted upon by trying to avoid any patient leaving the hospital dissatisfied. Solicit assistance from the Patient Services Manager when needed.
? Flexibility take variety of shifts including weekends based on the department need
? Be alive to new ideas which could benefit the hospital and seek opportunities to continually improve patient service
? Attend meetings as required.
? Assist patient services manager on projects and new initiatives
? Other tasks that are allotted by management.
? Maintain good working relations with all departments

Primary duties related to the Korean market:
? Translate oral and written from Korean to English (vice versa)
? Provides information to patients in a pleasant and helpful manner in Korean and English
? Provide assistance to doctors, nurses, cashiers, pharmacists and other staff in the hospital when needed to communicate effectively with Korean speaking patients
? Provide general information of the hospital and services to Korean patients
? Give hospital tours
? Act as Care Coordinator for new Korean/Japanese speaking Patients to BJU assisting them with registrations, requests and questions about the hospital
? Daily visit new Korean/Japanese speaking inpatients and deliver high quality service to them
? Help with patient requests, e.g. help organize copies of medical records and send to patients, patient repatriation coordination
? Community outreach:
o Implementing projects for developing the Korean market, attend Korean group meetings, visit embassies and companies. Build corporate relationships with Korean Companies and Korean Embassy.
o Management of Korean website, participate in Korean community blogs or wechat
o Plan events and doctor talks for Korean community.
? Conduct market research related to the Korean communities in Beijing.
? Collects survey data and prepares reports that reflect the level of activity and relative satisfaction of the services provided to Korean/Japanese speaking patients
? Take on call duties and cover weekends based on roster

Other Duties Performed –
? Executive check up escorting

Other Administrative Duties Performed –
? Be in charge and responsible for payment to different vendors including but not limited to: flower vendor, printing material, coffee shop, meals, international magazines and newspapers
? Patient gift supply maintenance

任职资格:

Qualifications:
? College/University or above.
? Two years working experience in hospitality, customer service, patient care or related fields.
? Good written and oral communication skills

Skills:
? Fluent Korean
? Fluent English;
? Interpretation skills
? Ability to handle multiple tasks at one time;
? Friendly and outgoing personality
? Open mind and proactive thinking
? Excellent computer skills (Word/Excel/PowerPoint);
? Professional telephone etiquette;
? Good inter-personal skills
? Excellent communication skills
? Excellent problem solving skills
? Lead by example, have the ability to take direction, show initiative and be task orientated
? Good knowledge of the lobby area daily operation i.e. reception and cashier
? Familiar with all hospital programs and packages
? Be organized
? Must be a good team player

Knowledge:
? Good knowledge of computer software
? Good knowledge of Korean Culture and community in Beijing
? Good knowledge of BJU
? Good knowledge of medical terminology

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和睦家医疗秉承现代医院管理理念，致力于为来自不同国家和地区的患者提供个性化的，高质量的，以病人为中心的医疗服务。经过多年的发展，和睦家医疗在北京、上海、广州、天津、青岛、杭州、博鳌等地设有医院和诊所，为民众提供个性化的医疗服务。全职医生共426人，来自25个国家或地区，***专家团队超过1000人，护理团队1000余人。

和睦家从建院之日起，秉承以患者为中心的理念，融合东西方医疗模式落地中国。在多年的发展历程中，和睦家没有放弃过追求极致，我们一直将质量、安全、服务作为首要达成目标。

和睦家医疗建立了以全科医疗为中心的医疗服务体系，提供覆盖全生命周期的医疗服务，包括预防保健、诊断、治疗以及康复。这样一个完备的系统，结合严谨的循证医疗实践，先进的管理经验，以及技术和设备上的不断投入，和睦家为病人带来了卓越的效果，为行业同仁设定了医疗服务的高标准。

和睦家医疗坚持不懈地追求符合甚至超越高标准的服务和质量, 连续六次高分通过了JCI认证。

United Family Healthcare (UFH) is an international hospital and clinic network that provides private, premium healthcare. UFH has led the way in private international healthcare in China. After almost two decades, UFH has established itself with hospitals and clinics in Beijing, Shanghai, Guangzhou, Tianjin, Qingdao, Bo’ao and Hangzhou as the provider of choice for those seeking premium, personalized healthcare. There are over 400 full-time doctors from 25 different countries and regions working in UFH. Additionally there are over 1000 part-time experts and over 1000 nurses on the team.

From the first day UFH came to be, we have always put patients first, drawing from the best medical models from both east and west. UFH has never veered from its path of continuous quality improvement for the sake of our patients; this includes always putting quality, safety, and service first.

With primary care as the core philosophy of our general practice, UFH has built a continuous comprehensive system that starts from preventive care and covers diagnosis, treatment, and rehabilitation. This healthcare system, combined with the employment of a strict medical standard, the adoption of proven medical management techniques, and a willingness to invest in infrastructure and technology, has allowed United Family Healthcare to achieve remarkable results for its patients and set a healthcare delivery standard for others to emulate.

UFH is constantly striving to meet and exceed worldwide service quality and patient safety standards. This level of quality is evidenced by our sixth Joint Commission International (JCI) reaccreditation.