天津招聘

职位描述：
Amazon China is hiring a Quality Specialist. This individual will be responsible for auditing case, providing coaching & feedback to investigators. They will also assist investigator improve their performance and drive customer experience. They will conduct refresher sessions for individual and take huddles for the team to give important updates.

The Quality Specialist will publish daily, weekly, and monthly reports sharing trends on their focus group performance. They should be able to conduct deep-dives and share Root cause analysis impacting the metrics and come up with ideas and suggestion to improve process and policies. Quality specialists needs to focus on proactive measures of improving quality metrics and should be creative in creating action plans based on individual needs.

Quality specialist will take up projects and participate in Kaizen events for process improvement initiatives.

Key Responsibilities include:

· Responsible for conducting audits on defects received for metrics and provide consistent feedback to investigators. Reduce defects by driving process improvement efforts through audit findings.
· Provide training need analysis to Training team for individuals/team/site for improving knowledge gaps.
· Conduct regular knowledge checks on floor through process tests, huddles, etc. Conduct reviews for other reviewer and drive Calibrations efforts across sites
· Drive Compliance Process: Conduct compliance audit for investigators and report to Management for corrective action.
· Projects & Kaizen: Drive initiatives through SOP/process/Tool changes along with GPO team. Drive projects on automation to reduce QA manual efforts and improve QA yields.
· Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Strong commitment towards goals and outcomes and to ensure the completion within established time frames
· Produce analyses and reports, write systems queries to gather data, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.

Basic Qualifications

· A bachelor’s degree or higher in a relevant field.
· Prior experience in QA function or as a QA role.
· Strong knowledge of QA methodology and tools
· Experience in working with databases, and SQL in a business environment
· Analytical Mindset and ability to see the big picture
· Prior experience working on Excel and MS Access (preferred)

Preferred Qualifications

· Experience in e-commerce / on-line companies in fraud / risk control functions is preferred
· Understanding of basis lean and six sigma methodology would be preferred 举报 分享

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。