天津招聘

职位描述：
Responsible to provide visibility of issues and success in assigned accounts through daily operations performance management.
Responsible to report and manage operations performance for agreed Customer accounts. Responsible for follow up on SOP execution with operations. Key contact point of customer and will manage tactical and day to day operations and customer communication. Responsible for performance reporting (KPI management), supporting ad hoc quotations and projects. Some time spent supporting KAM on account development.
1.Customer Complaint resolution.
  -Immediately work with CS/OPS to deliver root cause and corrective action plan in email in the same working day of receiving complaint, or latest the next working day.
2. SOP Execution / Compliance / Maintenance.
  -Update SOP within the next working day after receiving and updates from customer or KAM
  -Distribute SOP to all stakeholders within the same working day of SOP update.
  -Follow up email and call to make sure receiving and understanding of the SOP.
  -Proactively identify new CS and deliver SOP training to them accordingly.
  -Monthly SOP understanding/compliance audit to stations, and record in the format of meeting minutes.
3.Tactical day-to-day op’s and customer communication – issue analysis /root cause /resolution.
4.Ad hoc projects / support spot buy quotation with KAM (through pricing desk).
  -Lead, or co-ordinate (see complexity of the project) the ad hoc project from customer; deliver results or accomplish tasks assigned before deadline given.
5.Performance reporting& KPI
  -Follow up 100% of the KPI failures with CS/OPS, and record the root cause and action plan
on "service issue log" (remarked with "KPI failure").
  -Required reports (both internal and external) to be accomplished and distributed before deadline given; external customer report should have 98% report timeliness and accuracy; internal report 95%.
6. Support AR improvements.

Qualifications:
1.Graduate in logistics or qualification in an appropriate discipline.
2.Strong in operations process understanding. Strong analytical skills.
3.Understanding of our logistics industry.Have excellent communication and organizational skills.
4.Fluent in speaking and writing in English and local language.
5.Competent with tools including Warehouse Management Systems, Freight Management Systems, MS PowerPoint and MS Excel.
6.ZDS / Implementation understanding preferred.
7.Minimum 5 years' experience in logistics planning and operations. 举报 分享

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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