天津招聘

职位描述：
Job Title：Program Manager
Reports to：PRNC Area Head of Program Management
Department：PRNC Operations
Location: Shanghai, China

Job Description:
The Program Manager (PM) has the Operational ownership of China service delivery towards the customer(s)
？ The PM is accountable for the operational relationship with our customers and owns the execution in China operational teams serving these customers
？ Scope of responsibility is China where Damco is executing the business for the named customer(s). On exceptional cases scope could be limited to one area only or on the other hand scope could be expanded to cover multiple regions
？ The PM provides oversight of the operational performance and guidance on improvements
？ The PM must collaborate and support other members of the regional and global account team to assure desired performance and service level
？ Conduct regular ‘Gemba’ walks in the main executing branches to detect existing and potential process errors, determines corrective or preventive measures where indicated, and follows up to ensure processes have been improved and implemented
？ Become an ‘Operational Excellence’ ambassador and encourage operational staff to apply best practice
？ Conduct periodic reviews with customer(s) to ensure internal performance is reflected in customer satisfaction
？ Lead improvement and corrective projects and ensure the learnings are captured and distributed in Damco
？ Participate in the Program Management community
？ Support other Program Managers to enhance the performance for their accounts by sharing best practices, joining review meetings and/or covering during absence

Role Responsibilities:
1. Service delivery and customer satisfaction – 50%
？ Maintain and improve customer satisfaction levels (NPS)
？ Maintain and improve internal measurement and visibility of operational performance.
？ Ensure internal KPIs are aligned with customer agreed KPIs and that there is one data set globally that reflects the customer and internal performance with regard to KPIs and other statistics (volume)
？ Be the Account ‘point-of-contact’ and ‘go-to’ person for operational escalations
？ Support the development of Global and Regional standards and IOPs
？ Ensure all SOP/IOP(s) are adhered to and shortfalls are corrected on priority
？ Host and engage in regular customer service calls with overseas branches
？ Support the commercial teams with enquiries and expertise into these areas
？ Implement and verify implementation of cost reduction projects in the Damco delivery and support cost reduction projects in the customer supply chain
2. Productivity and Profitability – 20%
？ Support establishing a productivity baseline for the account
？ Support establishing a profitability baseline for the account on CM2 level
？ Review operational processes and validate possibilities of productivity improvement against service delivery level and drive improvements accordingly
？ Ensure the account perspective is communicated to the operational community
？ Establish procedures that will minimize Damco exposure to risk associated with compliance, trade controls and HSSE
？ Report periodic performance to KAM, CSO heads, Area MDs, Regional Head of Program Management and Regional COOs
？ Make expertise and knowledge available to Damco Operations and drive Operational Excellence through day-to-day execution and participation in inspirational workshops regionally and locally
？ Represent the account(s) during additional business implementations along with the implementation team leading the implementation
3. People Development – 20%
？ Ensure to have a baseline with FTE visibility and team structure
？ Set up a plan for on-boarding, training and development (SOP quiz/certification) of the operations team
？ Be involved in objective setting & performance management of the operational team
？ Ensure to manage operational teams also by providing recognition & feedback pro-actively
4. Collaboration & community development – 10%
？ Engage with Commercial and Operational experts on Global/Regional/Cluster level to explore new developments servicing the changes in customer demand
？ Participate in area / regional Program Management meetings, calls and share best practices proactively
？ Take ownership of customer initiated projects and ensure internal resourcing is appropriate to execute within the agreed timeline

Key Performance Indicators:
1. Customer Satisfaction Survey (NPS) and customer agreed KPIs
2. Service delivery level: operational KPIs
3. Productivity Improvements vs Last Year
4. Profitability Improvements vs Last Year

Key Competencies:
1. Behavioral
？ Composure (high capacity for stress)
？ Assertive/decisive and pro-active
？ High sense of urgency and persistence
？ Confidence in dealing with people and building relationships
？ Ability to problem solve and recommend appropriate course of action: analytical and structured approach
？ Able to give constructive feedback and challenge where appropriate
？ Ability to manage stakeholders on various levels in the organization
？ Customer centric
2. Technical
？ Damco operational structure and functionality (systems, products)
？ Continuous Improvement techniques and metric driven
？ Outstanding verbal, writing and presentation skills
？ Project Management and training skills
？ Ability to organize and facilitate origin / vendor / customer workshops

Experience & skills:
？ Bachelor Science degree preferably in Business/Logistics/Engineering
？ 3+ years relevant experience with a proven track record in operational management (preferably Damco)
？ Understanding and passion for driving Operational Excellence in the business
？ Ability to work in a matrix organization and influence decision makers
？ Proven and sustained track record of delivery, with focus on driving results through others
？ Experience of working with wide variety of complex operational and commercial challenges
？ Exposure and understanding of Business Improvement / Lean tools
？ Excellent communication and influence skills
？ Ability to interface with local and regional management teams
？ Being a team member supporting the global/regional/country teams proactively
？ Ability to build strong effective networks
？ Knowledge of risk management with the ability to identify activities
Languages: Advanced English 举报 分享

The A.P. Moller - Maersk Group
A.P. 穆勒 - 马士基集团
The A.P. Moller - Maersk Group, with its headquarters in Denmark, is a worldwide leading organization with more than 115,000 employees and offices in around 130 countries. The Group is engaged in shipping, logistics, terminal investment and management, retail, oil and gas exploration and manufacturing.
A.P. 穆勒 - 马士基集团是一家源自丹麦的全球化集团公司，在全球130多个国家设有办事机构，拥有逾11.5万名员工。集团的主要业务在航运、物流、码头投资和管理、零售、石油的天然气的开发以及制造业等相关领域。

A.P. Moller - Maersk Group in China
A.P. 穆勒 - 马士基集团在中国
The A.P. Moller - Maersk Group has been operating in China for more than 80 years. The foundation of the Group’s presence in China is characterized by our commitment to serve foreign trade, continued expansion, investments with mutual benefits, and good corporate citizenship.
With more than 100 offices and 11,000 employees in China, the Group’s operations include an extensive network of offices, wholly-owned and joint venture transportation companies, logistics companies and industrial enterprises, as well as investment in and management and operation of marine terminals in key coastal cities in China.
The A.P. Moller - Maersk Group is also a major buyer of vessels and marine equipments made in China as well as consumer products for the Group’s supermarkets in Europe.
A.P. 穆勒 - 马士基集团服务于中国的对外贸易已逾80余年。集团在华的立身之本是信守承诺：致力于服务中国的对外贸易、在互利互惠的基础上不断拓展业务，增加投资，争做优秀的企业公民。
今天，集团在中国大陆和中国香港设有100多个办事机构，员工超过1万1千名，并积极参与集装箱航运、物流、集装箱码头运营和管理、多式联运、工业制造与采购以及海事设备维护维修服务。
A.P. 穆勒 - 马士基集团是中国大陆制造的远洋货轮和海运设备的主要采购商，同时还为集团在欧洲的超级市场采购中国产品。

About Damco
关于丹马士
Damco is the new, combined brand of the A.P. Moller - Maersk Group's logistics activities.
丹马士是A.P. 穆勒 - 马士基集团旗下为客户提供供应链管理与货代专业服务的一个新的联合品牌。
Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 280 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America.
凭借在亚洲、非洲、北美洲、欧洲、中东和拉丁美洲超过93个国家的280个办事处以及1万零5百名员工，丹马士为全世界的客户提供广泛的供应链管理和货运代理服务。
In Damco, we pride ourselves with having people who have the energy to go the extra mile to find the most reliable, efficient solution for our customers - and deliver on our promises. In every Damco office around the world, we have local people, who speak the local language and engage with, and make a difference in the communities in which we live and work.
在丹马士，我们以我们的员工为骄傲，他们拥有勇往直前的工作态度，精益求精地为客户寻求最可靠、最有效的解决方案，使承诺成为现实。丹马士在世界各地的办公室均会聘请使用当地语言和了解地区文化的当地员工，融入所在地区，大展鸿图。

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The A. P. Moller – Maersk Group： **************
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A.P. 穆勒 - 马士基集团：**************
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