天津招聘

职位描述：
岗位职责:

? Introduce hospital and department scope of services to patients in a pleasant, helpful manner. Introduce all kinds of health check up package, and appointment booking. Deal with telephone inquire regarding package or other related questions or any other inquires e-mail request regarding packages and other service related questions.
? Triage telephone calls and provide telephone advice
? Keep tracking all test result and cooperate with physician and sending (through e-mail/fax) or calling patient regarding test result.
? Remind patient about follow up visits for vaccines, lab tests and doctor’s visits.
? Participate in quality indicator collection and analyzing.
? Keep tracking all referral report and cooperate with associate department
? Maintain and organize the test result and referral filing system.
? Assist department with medical liaison to delivery specialist or part time physician’s patient result
? Competence with Trakcare system and be able to operate the clinic activities function in Trakcare.
? Perform primary patient service officer role to ensure patient satisfaction rate increase in the clinic. Collect patient feedback and some data for clinic, analyze patient’s needs. Report to clinic manager and department chair regularly.
? Work with pediatric department on vaccine management, report vaccine to pediatric department when needed.
? Cooperate with all departments as clinic requirement.
? Help patients to resolve registration, billing, insurance and accounting when there is a needs
? Provide assistance to doctors, nurses, cashiers, pharmacists and other staff in the department when needed to communicate effectively with patients
? Understand hospital policy and procedure; make sure to follow clinic’s policies, protocols and procedures.
? Ensure patient complaints are properly logged and acted upon by trying to avoid any patient leaving the clinic dissatisfied.
? Attend different level of meetings as required. Make record for clinical meeting minutes.
? Provide translation services for Chinese client and escorting patient to outside procedures as needed.
? Flexibility to be on call and work on weekends
? Other assigned duties as needed.

任职资格:

Qualifications:
? Education Requirement- Nursing associate bachelor degree or above; Bachelor degree in Medical Science preferred
? Certification from recognized college
? Seven years above work experience, two years above Patient Services experience
? Previous experience in similar position desirable
? Good computer skill, knowledgeable in Windows programs
Skills:
? Ability to handle multiple tasks at one time
? Ability to follow protocol, policies and procedures
? Ability to understand medical terminology
? Ability to organize and prioritize
? In English and Chinese languages with particular importance of excellence in English language skills
? Ability to communicate effectively in writing and verbally with physicians, nurses and support staff, and the most importantly, with patients.
? Skill in exercising initiative, judgment, problem solving.
? Be flexible, and has strong team player
? Excellent customer services skills with westerners and Chinese speaking patients
? Excellent computer skills (Word/Excel/PowerPoint)
? Professional telephone etiquette
? Basic management and coaching skills
Knowledge:
? Adheres to hospital confidentiality policy.
? Fully understand the operation of ambulatory care clinic
? Good computer skill, knowledgeable in Windows programs
? Ability to understand, read and write medical terminology
? Knowledge and insight into the local community in Beijing
? Hospital or service organization background preferable

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和睦家医疗秉承现代医院管理理念，致力于为来自不同国家和地区的患者提供个性化的，高质量的，以病人为中心的医疗服务。经过多年的发展，和睦家医疗在北京、上海、广州、天津、青岛、杭州、博鳌等地设有医院和诊所，为民众提供个性化的医疗服务。全职医生共426人，来自25个国家或地区，***专家团队超过1000人，护理团队1000余人。

和睦家从建院之日起，秉承以患者为中心的理念，融合东西方医疗模式落地中国。在多年的发展历程中，和睦家没有放弃过追求极致，我们一直将质量、安全、服务作为首要达成目标。

和睦家医疗建立了以全科医疗为中心的医疗服务体系，提供覆盖全生命周期的医疗服务，包括预防保健、诊断、治疗以及康复。这样一个完备的系统，结合严谨的循证医疗实践，先进的管理经验，以及技术和设备上的不断投入，和睦家为病人带来了卓越的效果，为行业同仁设定了医疗服务的高标准。

和睦家医疗坚持不懈地追求符合甚至超越高标准的服务和质量, 连续六次高分通过了JCI认证。

United Family Healthcare (UFH) is an international hospital and clinic network that provides private, premium healthcare. UFH has led the way in private international healthcare in China. After almost two decades, UFH has established itself with hospitals and clinics in Beijing, Shanghai, Guangzhou, Tianjin, Qingdao, Bo’ao and Hangzhou as the provider of choice for those seeking premium, personalized healthcare. There are over 400 full-time doctors from 25 different countries and regions working in UFH. Additionally there are over 1000 part-time experts and over 1000 nurses on the team.

From the first day UFH came to be, we have always put patients first, drawing from the best medical models from both east and west. UFH has never veered from its path of continuous quality improvement for the sake of our patients; this includes always putting quality, safety, and service first.

With primary care as the core philosophy of our general practice, UFH has built a continuous comprehensive system that starts from preventive care and covers diagnosis, treatment, and rehabilitation. This healthcare system, combined with the employment of a strict medical standard, the adoption of proven medical management techniques, and a willingness to invest in infrastructure and technology, has allowed United Family Healthcare to achieve remarkable results for its patients and set a healthcare delivery standard for others to emulate.

UFH is constantly striving to meet and exceed worldwide service quality and patient safety standards. This level of quality is evidenced by our sixth Joint Commission International (JCI) reaccreditation.