IT support IT技术支持工程师（美资企业）
津悦猎头
- 公司规模：少于50人
- 公司性质：民营公司
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-11-02
- 工作地点：天津
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术支持/维护工程师
职位描述
Responsibilities:
The primary responsibility of this position will be installing, modifying and making repairs to hardware and software systems, and providing technical support service and training to end-users.
These include, but are not limited to:
?Support desktop users, locally and remotely.
?Install, upgrade and maintain desktop, laptop, thin client computer, printer, and phone, help global infrastructure team on upgrading and maintain server and network.
?Solve incidents reported by users, internal IT colleagues or by system alerts.
?All incidents need to be tracked in our ServiceDesk system.
? Associate project work.
? Support ERP system.
? Manage IT budget, expense and capital.
? Take the responsibility of IT Competency Group
? Give internal/external IT training to end-users.
Requirements and Skills:
? Have basic knowledge of LAN and server functionality to provide appropriate diagnosis and escalation.
? Problem solving -identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
? Customer Service -manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
? Ability to work independently and as a team member.
? Good oral and written skills focusing in technical / instruction-oriented communications.
? Quality management -looks for ways to improve and promote quality.
? Planning/organizing -prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
? Ability to research and report on problems, solutions, products and vendors.
? Available to be on call for afterhours support.
? Available to travel.
? ERP experience preferred, Dynamics AX is desired.
?2-3 years' experience as ServiceDesk/Helpdesk.
? Hold bachelor degree of Computer Science/Technology preferred.
?Trainer experience will be extra points.
?Sufficient in English comprehensive communication.
? MCPis desired.
?Motive, open mind, with passion.
The primary responsibility of this position will be installing, modifying and making repairs to hardware and software systems, and providing technical support service and training to end-users.
These include, but are not limited to:
?Support desktop users, locally and remotely.
?Install, upgrade and maintain desktop, laptop, thin client computer, printer, and phone, help global infrastructure team on upgrading and maintain server and network.
?Solve incidents reported by users, internal IT colleagues or by system alerts.
?All incidents need to be tracked in our ServiceDesk system.
? Associate project work.
? Support ERP system.
? Manage IT budget, expense and capital.
? Take the responsibility of IT Competency Group
? Give internal/external IT training to end-users.
Requirements and Skills:
? Have basic knowledge of LAN and server functionality to provide appropriate diagnosis and escalation.
? Problem solving -identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
? Customer Service -manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
? Ability to work independently and as a team member.
? Good oral and written skills focusing in technical / instruction-oriented communications.
? Quality management -looks for ways to improve and promote quality.
? Planning/organizing -prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
? Ability to research and report on problems, solutions, products and vendors.
? Available to be on call for afterhours support.
? Available to travel.
? ERP experience preferred, Dynamics AX is desired.
?2-3 years' experience as ServiceDesk/Helpdesk.
? Hold bachelor degree of Computer Science/Technology preferred.
?Trainer experience will be extra points.
?Sufficient in English comprehensive communication.
? MCPis desired.
?Motive, open mind, with passion.
公司介绍
津悦猎头成立于2005年，是专业提供猎头服务的人力资源服务公司，于成立之初及取得了天津市人社局颁发的人才交流服务许可证。
我们的客户主要集中在欧美大型制造业企业，专注于机械，电子，化工等领域。涉及职位包括制造工程师、部门经理、厂长等。我们服务的区域以天津市为主，辐射至北京，上海，河北，东北等地区。
经过几年的发展我们已建立了一个稳定高效的猎头顾问队伍，凭借我们专业的知识以及丰富的经验，定能为招聘企业搜寻到合格的人才。
公司地址：河东区7纬路65号利中大厦607-611
联系电话：022-24302046
电子邮箱：zhaopin@jinyuehr.com.cn
我们的客户主要集中在欧美大型制造业企业，专注于机械，电子，化工等领域。涉及职位包括制造工程师、部门经理、厂长等。我们服务的区域以天津市为主，辐射至北京，上海，河北，东北等地区。
经过几年的发展我们已建立了一个稳定高效的猎头顾问队伍，凭借我们专业的知识以及丰富的经验，定能为招聘企业搜寻到合格的人才。
公司地址：河东区7纬路65号利中大厦607-611
联系电话：022-24302046
电子邮箱：zhaopin@jinyuehr.com.cn
联系方式
- Email：zhaopin@jinyuehr.com.cn
- 公司地址：河东区7纬路利中大厦
- 邮政编码：300012
- 传真：(022)24218826