天津招聘

Job Requirement:

1. Bachelor degree, English major or have good command of English.
2. 3 years related working experience,better in service type industry.
3. Communication Skills – Excellent oral, written and phone communication skills, with customers, managers, and all partners.
4.Goodwill – Develop customer relationships by phone.
5.Organization/Attention to Detail – Ability to coordinate and follow up on all tasks involved in managing the Customer Service Department.
6.Flexibility – Ability to handle variety of tasks and adjust quickly to the requirements of any given day.
7.Creativity – Look for new and innovative ways to improve customer satisfaction.
8.Computer Skills – Excellent skills necessary to enter all calls, look up account information and use AS400 for follow up. Also need to be proficient in use of word processing and spreadsheets.

JD:

A.Customer Service – Increase Customer Satisfaction
1.Telephone Calls - Handle all incoming telephone calls on the first call
2.Make "goodwill" calls by phone to accounts to ensure high levels of customer satisfaction
3.Ensure that follow up calls are made within 48 hours after final resolution of customer calls.
B.New Account Follow Up
1.Pre-Installation Phone Calls – calls each new account and informs them of their installation date.
2.Ensure that all new accounts receive a customer service follow up call within 48 hours of installation.
3.Ensure that all new accounts receive a customer service follow up call from 30 days after installation.
4.Prioritize improvement efforts as a result of tracking customer feedback, including tracking results by Sales Representative.
5.Print and send out “Welcome Aboard” letters prior to installation for all new accounts.
C.Customer Request System (CRS) Management
1.Enter all feedback from “Listening Posts” in customer request system
2.Ensure that reports are completed and printed.
3.Maintain SSR files in customer service office so calls are available for SSRs as they check in.
4.Key in all resolutions daily as turned in by responsible party.
D.Administration
1.Keep accurate records and timely flow of paperwork
2.Maintain Route book and goodwill rosters
3.Process paperwork – process neatly and accurately all daily paperwork generated by service department including proposals, letters, memos, etc.
4.Prepare sheets for routes.
5.File and maintain garment check sheets.

信达思是一家独特的公司，八十年来我们建立了一个成功的商业模式和一种基于道德、信任和合作的企业文化。它的成功归功于员工建立的“工作伙伴”的非常特殊的文化。Cintas is a unique company whose success is a result of our very special culture with our employee “partners.” For more than 80 years, we have built a successful business model and a corporate culture based on a spirit of ethics, trust and cooperation.

信达思——受人尊敬的公司Cintas, a Respected Business

信达思是全球职业制服和工作服领域的领导者。公司为各类企业提供高度专业化的服务。信达思设计、制造并执行企业形象制服项目。公司为900,000多家企业提供门垫、公共设施服务、宣传产品、急救和安全产品、防火服务和文件管理服务。信达思在美国和加拿大拥有430家工厂及办公机构，包括6家制造工厂和9个分销中心，拥有员工数约3万人。Cintas is the leader in the corporate identity uniform industry. The company provides highly specialized services to businesses of all types of companies. Cintas designs, manufactures and implements corporate identity uniform programs, and provides entrance mats, facility services, promotional products, first aid and safety products, fire protection services and document management services to approximately 900,000 businesses. Cintas operates 430 facilities in the U.S. and Canada, including six manufacturing plants and 9 distribution centers that employ approximately 30,000 people.

信达思取得了商业上的成功， 财富杂志已连续第十一年把信达思列入“美国最受尊敬的公司”。Cintas is a business success, Fortune Magazine listed Cintas among “America’s Most Admired Companies” for 11th consecutive years.

信达思中国Cintas China

为更好地服务客户，我们于2009年进驻中国市场，先后投资4600万美元在苏
州工业园区和天津泰达开发区设立了两个工厂，为客户提供专业的工作服外
包服务。In order to provide better services to our customers, Cintas has set
up its China operations in Suzhou Industrial Park and Tianjin TEDA with
total investment of 46 million U.S. dollars.

为什么选择信达思？Why Cintas?

我们是成长最快的公司之一，并且很乐意和你分享我们的成功。如果你想发
展你的职业，而不单是换另外一份工作，那么请考虑加入我们：We are one of the fastest-growing companies in
the nation and we’re ready to share our success with you. If you’re looking for a career, and not just another job,
Consider to join us:
·我们在本行业规模最大;We are the largest company in our industry.
·我们是市场主导者并且有着良好的声誉;We are a market leader with an excellent reputation.
·我们有优秀的管理团队，大多数已在信达思工作多年;We have an outstanding management team, most of whom have been with Cintas for many years.
·我们有丰富的经验和知识并且尽心尽力;We are experienced, knowledgeable and committed.
·我们提倡主人翁精神，我们被信达思的长期价值所激励;We are ownership-driven. We are motivated by the long-term value of Cintas.
·我们认为信达思团队的每个成员都是伙伴;We consider every person on the Cintas team a partner.
·我们做任何事情都秉承诚实正直的原则.We act with honesty and integrity in everything we do.