天津 [切换城市] 天津招聘

高级客服/SENIOR CUSTOMER SERVICE EXECUTIVE

上海铱力物流有限公司

  • 公司规模:150-500人
  • 公司性质:合资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2017-06-01
  • 工作地点:上海-松江区
  • 招聘人数:1人
  • 学历要求:大专
  • 语言要求:英语 良好
  • 职位月薪:5000-7000/月
  • 职位类别:客服专员/助理  

职位描述

职位描述:
Manage and coordinate the communication between local vendors, client and the company, a logistics service provider so as to deliver service levels that exceed customer expectations.
管理和协调当地供货商、客户和公司各物流运作部门的沟通和协调,保证提供超出客户期望的服务水准。
◆ Process daily customer orders timely and accurately
◆ Coordinate with operation team for orders’ pickup/packing/dispatching
◆ Track daily deliveries with trucking co. and end customers closely
◆ Deal with operation issues and report to supervisor clearly
◆ Follow the operation process and update required reports
◆ Establish and maintain goods relationship with Customer

◆ 每天及时和准确地处理客户订单
◆ 与团队成员协调合作完成订单的采集,整理和分配
◆ 通过卡车公司追踪每天的送货情况并与终端客户紧密联系
◆ 处理实际工作中的问题并清楚地报告给主管
◆ 按照工作流程办事并且及时更新所需报告
◆ 建立并维护与客户的良好关系

The position requires
◆ College degree or above
◆ Minimum 3 years working experience in similar logistics functions (order processing, customer service, E-commerce logistics, transportation, etc)
◆ Strong project management knowledge and background is preferred.
◆ A clear systematic & analytical thinker, process orientated.
◆ Service-minded candidates with a good initiative, motivation and the ability to work in an integrated team
◆ Positive, responsive, dependable, caring, understanding and well-organized candidates with excellent communication skills (written and oral)
◆ Able to work under pressure in a busy environment and take overtime work
◆ Good command of oral and written English
◆ Strong ethics with impeccable integrity
◆ Conversant with main MS software applications (Excel, PPT, etc)

◆ 大专及以上学位
◆ 最少三年的在有关物流领域的工作经验(订单处理,客服,电子商务物流,运输等)
◆ 有项目管理经验者优先
◆ 要求思路清晰,有较强的分析能力并且以流程为导向
◆ 有服务意识,工作主动, 积极努力,与团队融合
◆ 乐观,负责,关心,较强的理解力和较好的组织能力和沟通能力(包括说和写)
◆ 能够在压力下在繁忙的环境中工作,能适应加班
◆ 英语说写具佳
◆ 良好正直的道德品质
◆ 熟练运用各办公软件

职能类别: 客服专员/助理

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公司介绍

Elee Logistics is a local third-party and logistics consultancy company whose vision is to introduce the world-best logistics industry practice, processes, technologies and system solutions required by the market in China. We see our company as a new breed of Chinese professionally managed, focused enterprise that draws on its knowledge and expertise in logistics and supply chain solutions implemented in China (A host of knowledge-based and system intensive functions related to the management of the supply chain and its logistics functions).
铱力物流,作为本地的第三方物流服务商和物流咨询公司,致力于在中国引入市场最需要的、世界上最先进的物流行业流程、技术和系统方案。在中国,作为市场上崭新的行业,铱力实现的是其在物流和供应链管理方面的专业知识和技术,并以国际化的管理和专业化的业务方式,成为新一代企业中的优秀代表。
 
Our company is experiencing constant growth, thus we require new talents to join us.由于公司业务持续增长,我们迫切需要才俊之士的加入。

WE ARE LOOKING FOR PEOPLE WHO
Are team players and service-minded
Demonstrate strong leadership characteristics
Are customer oriented
Possess uncompromising ethics
Have a sense of entrepreneurship and a mind geared for business
Are highly motivated, open-minded and willing to learn
Possess great analytical skills and problem solving abilities
Seek personal growth and opportunities for hands-on training
Aspire to link their professional and personal life.
Are keen to be part of a young dynamic company and who want to lead it to success.

我们正在寻找这样的人士:
具有团队精神和服务意识
表现出良好的领导个性
以客户为本
具有诚实的道德品质
具有创业精神和商业思维
积极主动,思维开放,愿意学习
良好的分析技能和解决问题的能力
寻求个人发展和培训机会
个人的价值观与公司的价值观一致
愿意成为年轻、有活力的公司的一部分,并愿意引领公司到成功


We offer:
我们为您提供:
Competitive remuneration and benefits
 富有竞争力的薪酬和福利
Comprehensive social insurance
 完善的社会保险
Additional commercial medical insurance and Personal accident insurance
 补充商业医疗保险及人身意外险
Working Lunch
 工作午餐
Free shuttle bus services are available at convenient pick-up points for staff to take to and from the office.
 提供地铁站至公司的免费上下班班车

联系方式

  • Email:sherry@skyzone.zone
  • 公司地址:地址:span松江区洞薛路885号3号仓库